Collections Account Representative

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    "title": "Collections Account Representative",
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    "datePosted": "2026-04-17T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>This position is responsible for enrolling, billing, and administering Special Care Insurance Policies (SCIP) as well as ensuring timely collections on premiums for individuals.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Collect payments on past due bills to meet departmental goals.</li>\n <li>Accountable for reducing delinquency for assigned accounts.</li>\n <li>Use good judgement to enlist the efforts of account reps, sales, and senior management when necessary to accelerate the collection process.</li>\n <li>Must communicate and follow up effectively with department regarding customer accounts on a timely basis.</li>\n <li>Create, update and track customers who have not made payments.</li>\n <li>Complete weekly and monthly reports to the manager on all accounts over 60 days.</li>\n <li>Organize and prioritize collections according to the severity of delinquency.</li>\n <li>Utilize phone, computer, and mail to contact customers regarding collections.</li>\n <li>Constantly inform customers of overdue accounts and amount currently owed.</li>\n <li>Review terms of insurance and Medicaid.</li>\n <li>Works closely with power of attorney or state guardianship for payment of individual resident accounts.</li>\n <li>Must have in-depth knowledge and understanding of benefits to improve customer service during collections.</li>\n <li>Ensure all customer information is correct, including, but not limited to phone numbers and addresses.</li>\n <li>Professional and polite when communicating with customers to reach payment solution and determine if debt can be collected.</li>\n <li>Always adhere to federal and state laws dealing with debt collection.</li>\n <li>Must be able to work independently and in a team environment.</li>\n <li>Make account changes as needed for collections process and document in notes.</li>\n <li>Promptly send terminations to appropriate staff as needed for collection accounts.</li>\n <li>Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.</li>\n <li>Emphasize customer service in all aspects of operations.</li>\n <li>Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.</li>\n <li>To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.   </li>\n <li>Reacts positively to change and performs other duties as assigned.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>Associate’s degree or equivalent preferred.</li>\n <li>3-5 years high volume collections experience in a medical office.</li>\n <li>Knowledge of medical billing and collection procedures.</li>\n <li>Advanced working knowledge of Word, Excel, Outlook, Genelco Group Plus</li>\n <li>Strong data entry skills and phone/email etiquette</li>\n <li>Accounts Receivable knowledge/experience preferred.</li>\n <li>Excellent interpersonal, oral, and written communication skills.</li>\n <li>Must be detail oriented and self-motivated.</li>\n <li>Excellent customer service skills.</li>\n <li>Ability to problem solve independently and / or a team.</li>\n <li>Work alongside team members.</li>\n <li>Anticipate needs in a proactive manner to increase satisfaction.</li>\n <li>Ability to prioritize and manage multiple responsibilities.</li>\n <li>Able to work in a fast-paced environment.</li>\n <li>Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.</li>\n</ul>\n<p><strong> </strong></p>\n<p> </p>\n<p><strong> </strong></p>\n<p>We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screening.</p>\n<p> </p>\n<p>We are an equal opportunity employer.</p>\n<p> </p>\n<p>#Indeed1</p>",
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