Connected Services Network Engineer

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    "ShortDescriptionStr": "Join the Connectivity team as a Connected Services Network Engineer to ensure reliable cellular connectivity for a global connected vehicle fleet. You will manage end-to-end IoT connectivity across in-vehicle systems, telecom networks, and M2M platforms, helping deliver a seamless customer experience.",
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    "ExternalDescriptionStr": "<p style=\"margin-bottom: 12pt;\">As a Connected Services Network Engineer, you will be responsible for the performance, reliability, and optimisation of cellular connectivity across connected vehicles. This includes working across the full connectivity stack—from in-vehicle telematics control units (TCUs) to telecom carrier networks and IoT platform providers.</p><p style=\"margin-bottom: 12pt;\">You will proactively monitor network performance, investigate complex issues, and collaborate with external partners to ensure high availability and continuous improvement of connectivity services.</p>",
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    "ExternalQualificationsStr": "<p style=\"margin-bottom: 12pt;\"><strong>Required</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 12pt;\"><span>Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or related field</span></li><li style=\"margin-bottom: 12pt;\"><span>5+ years of experience in cellular networks, IoT/M2M connectivity, or telematics</span></li><li style=\"margin-bottom: 12pt;\"><span>Strong understanding of:&nbsp;</span><ul style=\"list-style-type: circle;\"><li style=\"margin-bottom: 12pt;\"><span>3G/4G/5G network architecture</span></li><li style=\"margin-bottom: 12pt;\"><span>IP networking (IPv4/IPv6)</span></li><li style=\"margin-bottom: 12pt;\"><span>APNs and QoS concepts</span></li></ul></li><li style=\"margin-bottom: 12pt;\"><span>Hands-on experience with IoT/M2M platforms (e.g., Cisco Jasper, Ericsson DCP)</span></li><li style=\"margin-bottom: 12pt;\"><span>Experience managing MNO/vendor relationships and SLAs</span></li><li style=\"margin-bottom: 12pt;\"><span>Strong analytical and troubleshooting skills (RCA)</span></li><li style=\"margin-bottom: 12pt;\"><span>Experience with monitoring/analytics tools (e.g., Splunk, Grafana, QlikSense)</span></li></ul><p style=\"margin-bottom: 12pt;\"><strong>Preferred</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 12pt;\"><span>Scripting experience (Python, SQL)</span></li><li style=\"margin-bottom: 12pt;\"><span>Exposure to cloud platforms (AWS, Azure, GCP)</span></li><li style=\"margin-bottom: 12pt;\"><span>Familiarity with connected vehicle / automotive communication systems</span></li><li style=\"margin-bottom: 12pt;\"><span>Experience with automation in large-scale connectivity environments</span></li></ul><p>&nbsp;</p>",
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    "ExternalResponsibilitiesStr": "<p style=\"margin-bottom: 12pt;\"><strong>Connectivity Operations</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 12pt;\"><span>Manage end-to-end cellular connectivity across TCUs, carrier networks, and IoT/M2M platforms</span></li><li style=\"margin-bottom: 12pt;\"><span>Ensure high availability and reliability of connected vehicle services</span></li></ul><p style=\"margin-bottom: 12pt;\"><strong>Platform &amp; SIM Management</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 12pt;\"><span>Manage SIM lifecycle, including provisioning, activation, and rate plan configuration</span></li><li style=\"margin-bottom: 12pt;\"><span>Configure and maintain APNs (Access Point Names), IP addressing (IPv4/IPv6), and QoS (Quality of Service)</span></li></ul><p style=\"margin-bottom: 12pt;\"><strong>Monitoring &amp; Analytics</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 12pt;\"><span>Monitor KPIs such as Customer Success Rate and “No Response” rates</span></li><li style=\"margin-bottom: 12pt;\"><span>Use tools like Splunk and dashboards to detect anomalies and trends</span></li></ul><p style=\"margin-bottom: 12pt;\"><strong>Troubleshooting &amp; RCA</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 12pt;\"><span>Perform deep root cause analysis across multi-layered systems (device, network, platform)</span></li><li style=\"margin-bottom: 12pt;\"><span>Lead resolution of complex connectivity issues impacting customers</span></li></ul><p style=\"margin-bottom: 12pt;\"><strong>Vendor Management</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 12pt;\"><span>Act as technical liaison for Mobile Network Operators (MNOs) and IoT platform vendors</span></li><li style=\"margin-bottom: 12pt;\"><span>Track and enforce Service Level Agreements (SLAs)</span></li></ul><p style=\"margin-bottom: 12pt;\"><strong>Automation &amp; Optimisation</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 12pt;\"><span>Design automation rules for SIM management and activation workflows</span></li><li style=\"margin-bottom: 12pt;\"><span>Improve operational efficiency through scripting and process optimisation</span></li></ul><p style=\"margin-bottom: 12pt;\"><strong>Strategic Initiatives</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 12pt;\"><span>Assess network performance, capacity, and risk areas</span></li><li style=\"margin-bottom: 12pt;\"><span>Support adoption of emerging technologies (e.g., 5G, eSIM)</span></li></ul><p style=\"margin-bottom: 12pt;\"><strong>Reporting</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 12pt;\"><span>Prepare performance reports and summaries for technical and business stakeholders</span></li></ul>",
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