Customer Solutions Manager

About Bluestaq At Bluestaq, we build secure data platforms that matter for space missions, national defense, healthcare systems, and commercial innovation. Founded in 2018, we've become a leader in enterprise software and secure data management by staying focused on what counts: modern architecture, operational excellence, and mission impact. We're engineers, problem-solvers, and builders who take the mission seriously, but not ourselves. We automate the repeatable, question the status quo, and design systems that are as reliable as they are scalable. Whether we're supporting space, defense systems, or healthcare advancements, we build with the same principles: cloud-native solutions, security by design, and relentless simplicity. Our name? "Blue" (military shorthand for the good guys) and "staq" (as in software stack). It's who we are, mission-aligned technologists building platforms that protect the world’s most valuable data. Recognized Excellence We've earned national recognition as one of Inc. Magazine's Fastest-Growing Private Companies and consistently rank among Colorado's Best Workplaces. But what we're most proud of? The systems we build, the teams we develop, and the mission outcomes we enable. Customer Solutions Manager Bluestaq is launching Prostaq, our managed delivery offering for the Unified Data Library (UDL). As organizations increasingly need secure, scalable data platforms but lack the expertise or capacity to manage them, Prostaq provides end-to-end installation, management, and sustainment services. We're seeking a Customer Solutions Manager to build and lead the Prostaq Delivery Team from the ground up. This is a rare opportunity to shape a new business line, establish delivery standards, and own customer relationships for one of our most strategic offerings. You'll be the face of Prostaq, bridging technical delivery teams and customers, ensuring exceptional outcomes from first install through ongoing operations. Think Bluestaq Professional Services meets mission-critical software systems: deeply technical, relentlessly mission-aligned, and outcome-obsessed for our customers. What You'll Do Own Customer Success & Relationships Serve as primary point of contact for Prostaq customers from contract signature through ongoing O&M Build trusted advisor relationships with customer leadership, technical teams, and program offices Understand customer mission objectives and translate them into delivery plans Proactively identify customer needs, risks, and expansion opportunities Conduct regular business reviews demonstrating value delivered and operational health Success is measured by delivered value and customer impact, not by tasks completed or hours logged Build with customers and stakeholders, not just for them; long-term relationships matter more than short-term wins Lead Delivery Operations Build and lead a high-performing delivery team Drive decisions with clear communication and defined ownership; velocity comes from trust and feedback, not endless meetings Oversee UDL installations Manage ongoing O&M engagements Define and continuously improve installation playbooks, runbooks, and operational procedures Balance team capacity across multiple concurrent installations and O&M engagements Recruit, develop, and retain delivery talent Clear the path for high-agency teams to do their best work; enable, don't micromanage Bridge Product & Delivery Partner with Product Team on customer requirements, bug prioritization, and feature requests Coordinate deployment of product updates to managed customer environments Provide customer feedback to inform product roadmap decisions Ensure seamless handoffs from Product (what we build) to Delivery (how we deploy and sustain it) Ship incrementally, gather feedback, and adapt; perfect plans matter less than continuous progress Drive Operational Excellence Own delivery metrics: install cycle time, system uptime, incident response times, customer satisfaction Implement automation to reduce manual operational toil Build scalable processes that work across classified and unclassified environments Ensure compliance with customer security requirements and government regulations Surface risks early, communicate status transparently, and solve problems before they become blockers Enable Growth Support sales team in pre-sales activities: scoping, technical discovery, solution design Develop pricing models and staffing estimates for new Prostaq opportunities Create customer success stories, case studies, and reference accounts Represent Prostaq externally at customer sites, conferences, and industry events What You Bring Required: 8+ years in customer-facing technical roles (solutions architecture, professional services, technical account management, or program delivery) 3+ years leading technical delivery teams in fast-paced, customer-critical environments Deep understanding of cloud infrastructure (AWS/Azure/GCP), with hands-on experience deploying and managing production systems Experience with DevOps/DevSecOps practices: infrastructure as code, CI/CD pipelines, automated deployments Proven ability to manage complex stakeholder relationships across customer organizations, from engineers to executives Track record of building teams and processes from early stage to scale Strong business acumen: budget management, resource planning, contract performance Excellent written and verbal communication skills, can translate technical complexity for non-technical audiences U.S. Citizenship and ability to obtain/maintain security clearance Based in or willing to relocate to Colorado Springs, CO Highly Valued: Experience with DoD/IC customers and government contracting environments Background in managed services or SaaS operations at scale Understanding of compliance frameworks (RMF, FedRAMP, NIST 800-53, IL4/IL5/IL6) Experience deploying systems in classified environments and working with Cross Domain Solutions AWS certifications (Solutions Architect, DevOps Engineer) or equivalent cloud credentials Previous experience at AWS, Microsoft, Google Cloud, or leading cloud-native services companies Technical background with ability to dig into code, infrastructure, or architecture when needed Join the Mission Ready to build technology that matters? Join us to lead the delivery of secure data ecosystems for space, defense, and beyond. If you're a customer-obsessed leader who thrives at the intersection of technical excellence and business outcomes, let's talk. Salary Range (CO) $150,000 — $190,000 USD Clearance Requirement:  This position may require the ability to obtain a TS/SCI Clearance. To be eligible for a security clearance, U.S. citizenship is required, and an employee must agree to participate in a background screen and credit check. Eligibility for a TS/SCI Clearance will be assessed as part of the onboarding process or based on programmatic needs. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Must be able to access and navigate each department at the organization's facilities. Relocation:  This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense. Bluestaq is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other status protected by state or local law. Bluestaq will make reasonable accommodations for qualified individuals with known disabilities and employees whose work requirements interfere with a religious belief unless doing so would result in an undue hardship to Bluestaq or a direct threat. Employees needing such accommodation are instructed to contact Human Resources immediately at [email protected] . Date the Position Closes: Applications will be accepted for 60 days beyond the posting date, or until the position is filled, whichever comes first.

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