Customer Service Associate - Start Date June 22,2026

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  "last_changed_at": "2026-05-30T05:45:24.376Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Georgetown, n/a, 413741, Guyana",
    "city": "Georgetown",
    "region": "n/a",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:17:38.776Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Georgetown, n/a, 413741, Guyana",
      "city": "Georgetown",
      "region": "n/a",
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      "is_remote": false,
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    "countries": []
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  "workplace_type": null,
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{}

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  "list_job": {
    "id": "164",
    "isRemote": null,
    "location": {
      "city": "Georgetown",
      "state": "n/a"
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    "departmentId": "18874",
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    "jobOpeningName": "Customer Service Associate - Start Date June 22,2026",
    "departmentLabel": "CRST- Home Solutions",
    "employmentStatusLabel": "Temporary"
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  "detail_job_opening": {
    "location": {
      "city": "Georgetown",
      "state": "n/a",
      "postalCode": "413741",
      "addressCountry": "Guyana"
    },
    "datePosted": "2026-05-29",
    "atsLocation": {
      "city": null,
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      "countryId": null
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    "description": "<p><span style=\"color: rgb(52, 58, 94); font-family: arial, helvetica, sans-serif; font-weight: bold\">NATURE AND SCOPE OF JOB</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">The Customer Service Associate is primarily responsible for the processing of inbound and outbound calls, scheduling appointments, and resolving scheduling issues. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(52, 58, 94); font-family: arial, helvetica, sans-serif; font-weight: bold\">SHIFT DETAILS</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">5 Days per week (1 weekend day is included) </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">8:00 AM - 5:00 PM</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">10:00 AM - 7:00 PM</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">12:00 PM - 9:00 PM</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: rgb(52, 58, 94); font-family: arial, helvetica, sans-serif; font-weight: bold\">START DATE</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">22nd June, 2026</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(52, 58, 94); font-weight: bold\">DESCRIPTION OF DUTIES</span></p>\n<ul>\n<li><span>Receive and respond to inbound telephone calls involving scheduling/rescheduling, order modifications, customer payment processing, and basic inquiries from customers, clients, and services.</span></li>\n<li><span>Properly document all internal and external systems and maintain a record of all events about each request.</span></li>\n<li><span>Act as a liaison between customers, clients, and service providers.</span></li>\n<li><span>Timely communication is provided to each internal department to address issues and/or complaints.</span></li>\n<li><span>Escalate issues per established procedures.</span></li>\n<li><span>Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, quality of communication, customer satisfaction, first-contact resolution, and attendance.</span></li>\n<li><span>Required to complete a customer service training course, which includes paid training for your first two weeks.</span><span> </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(52, 58, 94); font-family: arial, helvetica, sans-serif; font-weight: bold\">MINIMUM QUALIFICATION REQUIREMENTS:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">5 successful passes or more at CSEC or equivalent. A diploma in a related field is preferred.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">1-2 years of experience in a similar role.</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Successful completion of a customer service qualification and training course.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(52, 58, 94); font-size: 12pt; font-weight: bold\">CUSTOMER SERVICE ASSOCIATE SKILLS:</span><br></p>\n<ul>\n<li><span>Initiative</span></li>\n<li><span>Flexibility</span></li>\n<li><span>Reliability</span></li>\n<li><span>Teamwork</span></li>\n<li><span>Computer Skills</span></li>\n<li><span>Attention to Detail</span></li>\n<li><span>Time Management</span></li>\n<li><span>Customer/Client Focus</span></li>\n<li><span>Problem Solving/Analysis</span></li>\n<li><span>Communication Proficiency</span></li>\n</ul>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ability to multitask and be flexible in a fast-paced environment.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Excellent communication skills are needed.</span></li>\n</ul>",
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    "departmentId": "18874",
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    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Associate - Start Date June 22,2026",
    "departmentLabel": "CRST- Home Solutions",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://expressgroup.bamboohr.com/careers/164",
    "employmentStatusLabel": "Temporary"
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