Full-Time Front Desk Agent

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    "ExternalDescriptionStr": "<p><span><strong>ABOUT US</strong></span></p>\n<p><span>At InterContinental® Hotels &amp; Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels &amp; Resorts brand, you’re more than just a job title.</span></p>\n<p><span>At InterContinental Hotels &amp; Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.</span></p>\n<p><span>Be yourself and at the centre of it all.&nbsp;Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has openings for two Full Time Front Desk Agents.&nbsp; If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team!&nbsp; Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.</span></p>\n<p><span><strong>YOUR DAY TO DAY</strong>&nbsp;</span></p>\n<p><span>Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.&nbsp;</span></p>\n<p><span><strong>DUTIES AND RESPONSIBILITIES</strong></span></p>\n<ul>\n <li><span>Welcome guests in a friendly, prompt and professional manner.&nbsp;</span></li>\n <li><span>Register guests, issue room keys, provide information on hotel services and room location.&nbsp; Answer phones in a prompt and courteous manner.</span></li>\n <li><span>Up-sell rooms where possible to maximize hotel revenue.&nbsp; &nbsp;</span></li>\n <li><span>Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.</span></li>\n <li><span>Issue, control and release guest safe-deposit boxes.</span></li>\n <li><span>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</span></li>\n <li><span>Respond appropriately to guest complaints.&nbsp; Make appropriate service recovery gestures in order to ensure total guest satisfaction.&nbsp;</span></li>\n <li><span>May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.&nbsp;</span></li>\n <li><span>Promote teamwork and quality service through daily communications and coordination with other departments.&nbsp;</span></li>\n <li><span>Perform other duties as assigned by Management including guest room tours, concierge services, special guest requests, etc.</span></li>\n</ul>\n<p><span><strong>WHAT WE NEED FROM YOU</strong></span></p>\n<p><span>High School diploma or equivalent, plus one (1) year front desk/guest service experience.&nbsp;Some college preferred.&nbsp; Must speak fluent English.&nbsp; Other languages preferred.</span></p>\n<p><span>This job requires ability to perform the following:</span></p>\n<ul>\n <li><span>Frequently standing up behind the desk and front office areas</span></li>\n <li><span>Carrying or lifting items weighing up to 50 pounds</span></li>\n <li><span>Handling objects, products and computer equipment</span></li>\n <li><span>Use a keyboard to operate various property management and reservations systems, etc.</span></li>\n</ul>\n<p><span><strong>OTHER</strong></span></p>\n<ul>\n <li><span>Communication skills are utilized a significant amount of time when interacting with guests and employees.</span></li>\n <li><span>Reading and writing abilities are utilized often.&nbsp;</span></li>\n <li><span>Basic math skills are used frequently.&nbsp;</span></li>\n <li><span>Problem solving, reasoning, motivating and training abilities are often used.</span></li>\n <li><span>May be required to work nights, weekends, and/or holidays.</span></li>\n</ul>\n<p><span><strong>WHAT WE OFFER</strong></span></p>\n<p><span>In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.</span></p>\n<p><span>And because the InterContinental Hotels &amp; Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.</span></p>\n<p><span>InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce.&nbsp; We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes.&nbsp; Please advise the Recruiter to ensure your accessibility needs are accommodated.&nbsp;Any information received relating to accommodation will be addressed confidentially.</span></p>\n<p><span>Hourly rate: &nbsp;$25.67</span></p>",
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