Product Operations Associate

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    "heading": "Product Operations Associate",
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    "description_html": "<span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Job Title: </strong>Product Operations Associate<br><strong>Location: </strong>BGC, Taguig (Full Time, Onsite)<br><br><strong>Role Objective</strong><br><br>The <strong>Product Operations Associate</strong> will serve as the bridge between the Local Product Team and business units, ensuring smooth day-to-day operations. This role functions as the second level of support (L2) for all product-related concerns in the Philippines, working closely with Local Product Managers (L3) to ensure timely resolution of issues and effective communication across teams.<br><br><strong>Key Responsibilities</strong><br><br><strong>Act as the primary point of contact for product-related inquiries from internal teams<br>Provide support to:</strong> </span></span><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Sales </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Operations </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collections </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Credit Review </span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Perform issue triaging, including:</strong> </span></span><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Identifying root causes </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Classifying issues (bug, enhancement, expected behavior) </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Tracking resolution progress</span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Ensure timely and accurate responses to all product-related concerns</strong><br><strong>Maintain, update, and improve:</strong> </span></span><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Internal documentation </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Product guidelines</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Standard Operating Procedures (SOPs)</span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Coordinate closely with Product Managers for:</strong> </span></span><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Escalations </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Product clarifications </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Issue resolution </span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Monitor recurring issues and proactively suggest process or product improvements<br>Ensure clear and consistent communication between Product and business teams</strong></span></span><h2><span style=\"font-size:14px;\"><strong><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Qualifications</span></span></strong></span></h2><ul><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bachelor’s degree in Business, Information Technology, Engineering, Finance, or any related field</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">At least 1–3 years of experience in Product Operations, Business Operations, Customer Support, or related roles, preferably in a fintech, banking, or technology-driven company</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong problem-solving and analytical skills</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Excellent communication and stakeholder management abilities</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience in issue tracking, ticketing systems, or operational support workflows is an advantage</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work in a fast-paced and highly collaborative environment</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Highly organized with strong attention to detail</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proficient in Microsoft Office/Google Workspace; familiarity with fintech products and digital platforms is a plus</span></span></span></li></ul><h2><span style=\"font-size:14px;\"><strong><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Preferred Competencies</span></span></strong></span></h2><ul><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Understanding of fintech products, lending operations, digital payments, or financial services processes</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience working with cross-functional teams including Product, Engineering, Risk, and Operations</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to analyze operational pain points and recommend scalable solutions</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong sense of accountability, ownership, and urgency in handling issues</span></span></span></li></ul>",
    "description_text": "Job Title:  Product Operations Associate\n Location:  BGC, Taguig (Full Time, Onsite)\n Role Objective\nThe Product Operations Associate will serve as the bridge between the Local Product Team and business units, ensuring smooth day-to-day operations. This role functions as the second level of support (L2) for all product-related concerns in the Philippines, working closely with Local Product Managers (L3) to ensure timely resolution of issues and effective communication across teams.\n Key Responsibilities\n Act as the primary point of contact for product-related inquiries from internal teams\nProvide support to: Sales\n Operations\n Collections\n Credit Review\n Perform issue triaging, including: Identifying root causes\n Classifying issues (bug, enhancement, expected behavior)\n Tracking resolution progress\n Ensure timely and accurate responses to all product-related concerns\n Maintain, update, and improve: Internal documentation\n Product guidelines\n Standard Operating Procedures (SOPs)\n Coordinate closely with Product Managers for: Escalations\n Product clarifications\n Issue resolution\n Monitor recurring issues and proactively suggest process or product improvements\nEnsure clear and consistent communication between Product and business teams Qualifications\n Bachelor’s degree in Business, Information Technology, Engineering, Finance, or any related field\n At least 1–3 years of experience in Product Operations, Business Operations, Customer Support, or related roles, preferably in a fintech, banking, or technology-driven company\n Strong problem-solving and analytical skills\n Excellent communication and stakeholder management abilities\n Experience in issue tracking, ticketing systems, or operational support workflows is an advantage\n Ability to work in a fast-paced and highly collaborative environment\n Highly organized with strong attention to detail\n Proficient in Microsoft Office/Google Workspace; familiarity with fintech products and digital platforms is a plus\n Preferred Competencies\n Understanding of fintech products, lending operations, digital payments, or financial services processes\n Experience working with cross-functional teams including Product, Engineering, Risk, and Operations\n Ability to analyze operational pain points and recommend scalable solutions\n Strong sense of accountability, ownership, and urgency in handling issues",
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      "datePosted": "2026-06-18",
      "description": "<span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Job Title: </strong>Product Operations Associate<br><strong>Location: </strong>BGC, Taguig (Full Time, Onsite)<br><br><strong>Role Objective</strong><br><br>The <strong>Product Operations Associate</strong> will serve as the bridge between the Local Product Team and business units, ensuring smooth day-to-day operations. This role functions as the second level of support (L2) for all product-related concerns in the Philippines, working closely with Local Product Managers (L3) to ensure timely resolution of issues and effective communication across teams.<br><br><strong>Key Responsibilities</strong><br><br><strong>Act as the primary point of contact for product-related inquiries from internal teams<br>Provide support to:</strong> </span></span><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Sales </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Operations </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collections </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Credit Review </span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Perform issue triaging, including:</strong> </span></span><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Identifying root causes </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Classifying issues (bug, enhancement, expected behavior) </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Tracking resolution progress</span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Ensure timely and accurate responses to all product-related concerns</strong><br><strong>Maintain, update, and improve:</strong> </span></span><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Internal documentation </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Product guidelines</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Standard Operating Procedures (SOPs)</span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Coordinate closely with Product Managers for:</strong> </span></span><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Escalations </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Product clarifications </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Issue resolution </span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Monitor recurring issues and proactively suggest process or product improvements<br>Ensure clear and consistent communication between Product and business teams</strong></span></span><h2><span style=\"font-size:14px;\"><strong><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Qualifications</span></span></strong></span></h2><ul><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bachelor’s degree in Business, Information Technology, Engineering, Finance, or any related field</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">At least 1–3 years of experience in Product Operations, Business Operations, Customer Support, or related roles, preferably in a fintech, banking, or technology-driven company</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong problem-solving and analytical skills</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Excellent communication and stakeholder management abilities</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience in issue tracking, ticketing systems, or operational support workflows is an advantage</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work in a fast-paced and highly collaborative environment</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Highly organized with strong attention to detail</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proficient in Microsoft Office/Google Workspace; familiarity with fintech products and digital platforms is a plus</span></span></span></li></ul><h2><span style=\"font-size:14px;\"><strong><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Preferred Competencies</span></span></strong></span></h2><ul><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Understanding of fintech products, lending operations, digital payments, or financial services processes</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience working with cross-functional teams including Product, Engineering, Risk, and Operations</span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, 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