Operations Manager - Consumer Banking

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    "description": "<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">The Mission</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Fasset is at the forefront of the financial revolution, building a global ecosystem that connects Stablecoins</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> and </span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Digital Islamic Banking</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> with traditional retail finance. We are seeking an </span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Operations Manager</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> based in Malaysia to act as the strategic architect behind our global banking products, specifically our International USD Accounts and Card services.</span></span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Your mission is to own the end-to-end consumer banking journey, ensuring that our innovative digital Islamic financial solutions are delivered with a frictionless, high-speed experience. You will balance rigorous regulatory expectations with a customer-obsessed mindset, taking calculated risks to ensure our users are empowered. This role requires an \"always-on\" leadership mentality, providing a steady hand for a team that operates across multiple time zones and cultures.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Core Responsibilities: Driving the Banking Engine</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">End-to-End Journey Management:</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> Oversee the entire consumer banking lifecycle, ensuring that retail and business users move through the system with maximum velocity. You are the final owner of the \"flow\" from signup to active transacting.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Compliance Operations Leadership:</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> Manage and oversee the execution of multi-jurisdictional Sanction Screening, Proof of Address (PoA) audits, and manual KYC overrides. You are managing the people and the systems that ensure Fasset remains a compliant and trusted fortress.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Fraud &amp; Dispute Command:</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> Lead the strategy for ongoing monitoring and transaction security. You will own the investigation and resolution of </span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Card and Banking fraud cases, chargebacks, and transaction disputes</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\">, ensuring both the company and the customer are protected.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">The Crypto-Banking Bridge:</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> Utilize deep knowledge of Stablecoins (USDT/USDC) and blockchain networks to oversee the intersection of digital assets and traditional banking rails (SWIFT, SEPA, and ACH).</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Process Architecture &amp; SOP Creation:</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> You are expected to be a self-starter who dives into the technicalities of our partners and products independently. You will </span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">document and create the Standard Operating Procedures (SOPs)</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> that define how we manage partner expectations and customer delivery.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">System Optimization:</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> Identify operational bottlenecks and architect the technological upgrades—including next-gen KYC and AI screening tools—required to scale our volume without compromising quality.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Global Team Synchronization:</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> Mentor and anchor a diverse, multi-country team across Pakistan, Bangladesh, and Indonesia. You must ensure operational continuity and high morale across all regional shifts, providing guidance whenever the mission requires it.</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">The Fasset Professional: Required Traits</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Customer Obsession:</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> You advocate for the user. You understand that behind every document is a person seeking better financial opportunities, and you work tirelessly to find compliant ways to facilitate their journey.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Ownership &amp; 110% Mindset:</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> You possess an inherent, self-starting drive. You don’t wait for a manual; you write it. You take absolute personal responsibility for the success of the consumer banking vertical and the performance of your team.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Independent Learner:</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> You have the intellectual curiosity to master complex banking rails and crypto architectures on your own. You are comfortable navigating ambiguity and turning \"unknowns\" into structured workflows.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Calculated Risk-Taker:</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> You have the maturity to balance strict regulatory mandates with a superior customer experience. You understand that we are here to serve our community by finding the balance between safety and accessibility.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Banking Operations Veteran:</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> 3–5 years of prior experience in retail banking operations or high-growth international fintech platforms is a must. You must be technically literate in how money moves globally.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Crypto-Native DNA:</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> You are an active user of digital assets. You understand wallet architectures, on-chain movements, and the fundamental role of stablecoins in the future of digital Islamic finance.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Resilient &amp; Adaptable:</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> You are built for a high-velocity environment. You can handle large volumes of complex data with surgical precision and remain decisive in a fast-moving, global operational landscape.</span></span></li>\n</ul>",
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