Consultant, Franchise Operations Support (French or Mandarin language proficiency required)

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    "ExternalDescriptionStr": "<p style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">A global function that provides consultation, resolution and support to all hotel departments, hotel ownership and management groups, IHG internal partners, such as FPS, RMH, &amp; Commercial, as well as external OTA partners and travel agents. Handle incoming/outgoing consultations, as well as educational events, via calls, emails or via Microsoft Teams to answer questions or provide information regarding brand initiatives, hotel standards and operations. Provide troubleshooting and solving for rate and inventory management issues that impact hotel performance and revenue. Solving system connection problems between IHG and partners and any other related technical matters. Handle and resolve OTA/indirect and direct channel distribution/connection issues as well as content related items. Provide support around service and quality planning. Lead in disaster triage for hotels in America's Region, including all natural disasters and any incident on property.</span></span></p><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Your day to day&nbsp;</strong>&nbsp;</span></span></p><ul><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Specializes in hotel operations that include supporting all current initiatives and policies across the organization. Must be able to solve sophisticated technical issues as well as know &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;and retain high levels of data that support operational function of hotels.</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Investigate booking and content distribution issues and other barriers to revenue generation when reported by hotels, IHG personnel, or travel industry customers. Capture trends and &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;report issues impacting normal hotel operations based on daily contacts.</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Create informational resources for the purpose of providing tools that can be easily accessed by hotel staff, owners, management companies and internal partners allowing the &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;facilitation of self-service support.</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Responsible for supporting and trouble shooting distribution errors, rate parity, revenue and systems management.</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Frontline support and triage of significant operational impacts caused by large scale natural disasters in the AMER Region.</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Investigate booking and content distribution issues and other barriers to revenue generation when reported by hotels, IHG personnel, or travel industry customers. Capture trends and &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;report issues impacting normal hotel operations based on daily contacts.</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Provide accurate and timely responses to inquiries placed by both internal and external partners needing assistance with the IHG Ecosystem of departments, applications, and &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;initiatives.</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Complete special projects as required.</span></span></p></li></ul><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>What we need from you</strong>&nbsp;</span></span></p><ul><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">5-10 years progressive work-related experience with demonstrated proficiency in hotel operations. Technology proficiencies also a must.</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Experience and knowledge of hotel operations; of rules, laws and of applicable systems and programs</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Strong clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user. This includes internal teams and &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;partners, hotel General Managers, management executives and hotel owners.</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Must be able to demonstrate and execute on strong troubleshooting skills with attention to detail.</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Strong technical skills to support and troubleshoot system connections between IHG and partners.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Demonstrated knowledge and application of hotel systems, programs and training principles and procedures.</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Demonstrated ability to keep current with industry trends/changes.</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Demonstrated problem solving and time management skills.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Demonstrated attention to detail and ability to manage multiple tasks/clients required.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to create and sustain high impact, trusted relationships</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to see big picture, but possessing strong technical skills,</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to make connections across the business</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Strong communication skills written and verbal</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Strong technical skills including Excel, PowerPoint, Outlook and Microsoft Team</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Bachelor’s degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience.</span></span></p></li><li><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>French or Mandarin language proficiency required&nbsp;</strong></span></span></p></li></ul><p style=\"line-height: normal; margin-left: 0.5in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in; vertical-align: baseline;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Location</strong> – Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.&nbsp;</span></span></p><p style=\"line-height: normal; margin-bottom: 0in; vertical-align: baseline;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in; vertical-align: baseline;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>The salary range for this role is $46,226.00 to $73,000.00</strong>.&nbsp; This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.</span></span></p><p>&nbsp;</p>",
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