Remote Client Success Associate

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  "location": {
    "raw": "Metro Manila, Metro Manila, Philippines",
    "city": "Metro Manila",
    "region": "Metro Manila",
    "country": "Philippines",
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  "remote_policy": "remote",
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    "datePosted": "2026-03-03",
    "atsLocation": {
      "city": "Metro Manila",
      "state": "Metro Manila",
      "country": "Philippines",
      "countryId": "169"
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    "description": "<p><span style=\"color: #000000; font-family: Garamond,serif; font-size: 16pt; font-weight: bold; text-decoration: none\">About Us</span></p>\n<p><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Cardinal Education is a premier educational services firm based in the San Francisco Bay Area that provides world-class academic coaching, test preparation, and admissions advising. The Connect Division, the team concerned with client operations, is central to our service delivery model, coordinating logistics, managing relationships, and ensuring that every family experiences the highest level of support and impact.</span></p>\n<p><br></p>\n<p><span style=\"color: #000000; font-family: Garamond,serif; font-size: 13.999999999999998pt; font-weight: bold; text-decoration: none\">Role Overview</span></p>\n<p><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">We are seeking a Client-Focused Client Success Associate to own and manage ongoing relationships with families receiving our educational services. You will serve as the operational and relational hub for each client account, from onboarding through ongoing support, ensuring each family's experience is seamless, responsive, and high-value.</span></p>\n<p><br></p>\n<p><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">You’ll work closely with academic coaches, consultants, billing teams, and cross-functional leaders to deliver timely service, address concerns, and retain long-term clients.</span></p>\n<p><br></p>\n<p><span style=\"color: #000000; font-family: Garamond,serif; font-size: 13.999999999999998pt; font-weight: bold; text-decoration: none\">Key Responsibilities</span></p>\n<ul>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Serve as the primary point of contact for families after the initial onboarding, managing ongoing service delivery and communication.</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Conduct regular client check-ins and provide timely, personalized support to maintain high levels of satisfaction and engagement.</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Track client engagement and service quality, maintain accurate records, and recommend additional support to improve outcomes and retention.</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Coordinate service launches and scheduling by aligning with internal teams, maintaining updated documentation, and addressing any issues to ensure a smooth client experience.</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Work closely with Sales and Marketing to align messaging, share client insights, and support continuous improvements to the client experience.</span></li>\n</ul>\n<p><span style=\"color: #000000; font-family: Garamond,serif; font-size: 13.999999999999998pt; font-weight: bold; text-decoration: none\">Skills and Qualifications</span></p>\n<ul>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Bachelor's degree or equivalent experience; background in education, customer success, or client services is a strong plus.</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">At least 2 years of experience in account management, client services, or operations.</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Exceptional written and verbal communication skills.</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Strong organizational skills and attention to detail.</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Comfort working across multiple platforms (e.g., Google Workspace, Trello, CRM/billing systems).</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Ability to multitask and manage multiple client relationships in a fast-paced environment.</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Empathetic, service-oriented mindset with a bias toward action and follow-through.</span></li>\n</ul>\n<p><span style=\"color: #000000; font-family: Garamond,serif; font-size: 13.999999999999998pt; font-weight: bold; text-decoration: none\">Benefits</span></p>\n<ul>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Competitive salary and performance-based bonuses</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Ongoing compensation reviews and merit-based increases</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Fully remote work environment with structured team support</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Collaborative, high-performing team culture with cross-functional exposure</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Hands-on mentorship and career development opportunities</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Mission-driven work that directly impacts students and families</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Company events and virtual team-building activities</span></li>\n<li><span style=\"color: #000000; font-family: Garamond,serif; font-size: 12pt; text-decoration: none\">Opportunities to grow within client operations, education services, and beyond</span></li>\n</ul>\n<p><br></p>",
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    "minimumExperience": "Mid-level",
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