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Director of Homeowner Revenue

Del Mar Vacations · Orleans, MA, United States · On Site · Active · $90,000–$110,000 / year · Rippling ATS

Job facts

FieldValue
CompanyDel Mar Vacations
TitleDirector of Homeowner Revenue
Normalized title-
Department / teamPortfolio Success
LocationOrleans, MA, United States
Work modelOn Site
Employment typeFull Time
Salary$90,000–$110,000 / year
Statusactive
ATS providerRippling ATS
Posted / first seen2026-04-30 / 2026-05-29
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Del Mar Vacations.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Orleans.Open
Department jobsActive postings in Portfolio Success.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyDel Mar Vacations
Sourcec570ef4f-6890-4875-b48c-e0da45221d55
ATS providerRippling ATS

Description

company The Director of Homeowner Revenue is a dynamic business leader responsible for curating and executing a 5-star Client Experience strategy to Homeowners. With a clear focus on lead generation and retention for Homeowners, this individual will champion the client journey for continued success, while pioneering and grooming the efforts to get there. The Director of Homeowner Revenue owns the full homeowner lifecycle and the performance outcomes tied to it. For each of the following functions, it is as is related to the Homeowner Prospect/Client: Acquisition (lead generation, sales operation, contract pricing, conversion, signups), Onboarding (Owner Admin, Home Readiness, Listing Build) Client Loyalty & Experience (owner retention, home value added services, client engagement and communication). This role is responsible for all teams that are owner-related, including: Owner Marketing & Leads, Owner Sales & Pricing, Owner & Home Onboarding, and Ongoing Client Management. role Core Responsibilities Lead teams responsible for the below processes, playbooks and outcomes. Implement technology (AI, automations, workflows and existing platform tools) to reduce friction, simplify processes (especially the owner experience), and eliminate workload. Own homeowner retention & lifecycle health: Oversee homeowner relationships end-to-end, from initial inquiry through onboarding, property management, and ongoing retention- driving year-over-year loyalty, homeowner satisfaction, and reduced preventable escalations. Drive owner lead generation performance: Improve lead volume and quality, speed-to-contact, channel performance, and overall pipeline health. Increase conversion & owner signups: Optimize the homeowner lead funnel in partnership with Sales & Marketing to improve lead quality. Improve conversion rates and reduce cycle time from Inquiry to Listing Live by revising and simplifying processes while still achieving targets of 70-100 new homes per year ($2MM-$3MM new contribution margin) Ensure Client Manager service excellence: Maintain exceptional, proactive service delivery that builds homeowner trust and satisfaction and directly supports retention. Provide cross-functional leadership & accountability: Lead the Client Manager and Marketing & Sales teams with clear performance expectations, coaching, and a culture of excellence - ensuring teams stay aligned to company objectives and execute consistently. Lead AI initiatives: Improve performance across the entire homeowner lifecycle - owner acquisition, onboarding, client management/retention, and KPI reporting. Qualifications Bachelor’s degree or equivalent experience required, MBA preferred Proven leadership of multiple teams in a client-facing, high-expectation service environment Demonstrated ability to lead Marketing, Sales, and Client teams and drive measurable results across the full lifecycle: lead generation → conversion → onboarding → retention Strong client relations and executive communication skills Analytical and operational rigor to include roles and experience in service operations, comfortable owning KPIs, dashboards/scorecards, and performance rhythms Experience leading inbound and relationship-driven marketing strategies Track record of using AI to solve real business problems and scale team performance A collaborative leadership style with the ability to bring multiple departments into one operating system Why Join the Del Mar Vacations Team Del Mar Vacations is a Veteran-owned and operated, full-service vacation rental company on Cape Cod. We specialize in providing 5-star experiences to our guests, homeowners and each other. As a hospitality and service first culture, our team and their talents are the key to our success. Working at Del Mar means you will be surrounded by passionate, smart, and engaged people who are focused on superior problem solving and outstanding customer service. Our ideal candidates enjoy working in a small, tight-knit, high energy and supportive team, are intellectually curious, comfortable with ambiguity, have a positive outlook, and are able to pivot quickly as things change. Benefits 2 weeks of vacation time 1 week of sick time Partially subsidized health insurance HSA (health savings account) 401k with up to 4% match Professional development opportunities Yearly bonus program (and other rewards and recognition both big and small) Salary Range : $90,000-$110,000 with generous bonus Schedule : Monday-Friday, Tuesday-Saturday in our peak season Del Mar Vacation, Inc is an equal opportunity employer. All employment will be decided solely on the basis of your qualifications and merit and according to hiring needs. We are committed to creating a collaborative team and do not to discriminate based off race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, amnesty, status as a covered veteran, military service, or any other class protected by applicable federal, state, and local laws.

Full job record

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Org IDf612afad-0b31-4da3-ab60-b7039618ed01
Source IDc570ef4f-6890-4875-b48c-e0da45221d55
Board IDc570ef4f-6890-4875-b48c-e0da45221d55
Providerrippling
Provider Job Key7aa9aaec-dd18-4b38-8438-52b85170e184
TitleDirector of Homeowner Revenue
Normalized Title—
Statusactive
Activeyes
Location TextOrleans, MA, United States
DepartmentPortfolio Success
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionMA
CityOrleans
Salary RawSalary Range : $90,000-$110,000 with generous bonus Schedule : Monday-Friday, Tuesday-Saturday in our peak seas
Salary Min90,000
Salary Max110,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://ats.rippling.com/del-mar-vacations/jobs/7aa9aaec-dd18-4b38-8438-52b85170e184
Apply URLhttps://ats.rippling.com/del-mar-vacations/jobs/7aa9aaec-dd18-4b38-8438-52b85170e184
First Seen At2026-05-29 07:17:17Z
Last Seen At2026-06-06 08:44:48Z
Last Checked At2026-06-06 08:44:48Z
Last Changed At2026-06-06 08:44:48Z
Inactive At—
Source Posted At2026-04-30 13:52:47Z
Source Updated At—
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Event Fields
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(35,36,37);font-size:12pt;white-space:pre-wrap;\">Core Responsibilities</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11.5pt;white-space:pre-wrap;\">Lead teams responsible for the below processes, playbooks and outcomes.&nbsp; Implement technology (AI, automations, workflows and existing platform tools) to reduce friction, simplify processes (especially the owner experience), and eliminate workload.</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(35,36,37);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(35,36,37);font-size:11.5pt;white-space:pre-wrap;\">Own homeowner retention &amp; lifecycle health:</strong></b><span style=\"color:rgb(35,36,37);font-size:11.5pt;white-space:pre-wrap;\"> Oversee homeowner relationships end-to-end, from initial inquiry through onboarding, property management, and ongoing retention- driving year-over-year loyalty, homeowner satisfaction, and reduced preventable escalations.</span></li><li style=\"color:rgb(35,36,37);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(35,36,37);font-size:11.5pt;white-space:pre-wrap;\">Drive owner lead generation performance:</strong></b><span style=\"color:rgb(35,36,37);font-size:11.5pt;white-space:pre-wrap;\"> Improve lead volume and quality, speed-to-contact, channel performance, and overall pipeline health.</span></li><li style=\"color:rgb(35,36,37);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(35,36,37);font-size:11.5pt;white-space:pre-wrap;\">Increase conversion &amp; owner signups:</strong></b><span style=\"color:rgb(35,36,37);font-size:11.5pt;white-space:pre-wrap;\"> Optimize the homeowner lead funnel in partnership with Sales &amp; Marketing to improve lead quality.&nbsp; Improve conversion rates and reduce cycle time from Inquiry to Listing Live by revising and simplifying processes while still achieving targets of 70-100 new homes per year ($2MM-$3MM new contribution margin)&nbsp;</span></li><li style=\"color:rgb(35,36,37);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(35,36,37);font-size:11.5pt;white-space:pre-wrap;\">Ensure Client Manager service excellence:</strong></b><span style=\"color:rgb(35,36,37);font-size:11.5pt;white-space:pre-wrap;\"> Maintain exceptional, proactive service delivery that builds homeowner trust and satisfaction and directly supports retention.</span></li><li style=\"color:rgb(35,36,37);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(35,36,37);font-size:11.5pt;white-space:pre-wrap;\">Provide cross-functional leadership &amp; accountability: </strong></b><span style=\"color:rgb(35,36,37);font-size:11.5pt;white-space:pre-wrap;\">Lead the Client Manager and Marketing &amp; Sales teams with clear performance expectations, coaching, and a culture of excellence - ensuring teams stay aligned to company objectives and execute consistently.</span></li><li style=\"color:rgb(35,36,37);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(35,36,37);background-color:rgb(255,255,255);font-size:11.5pt;white-space:pre-wrap;\">Lead AI initiatives:</strong></b><span style=\"color:rgb(35,36,37);background-color:rgb(255,255,255);font-size:11.5pt;white-space:pre-wrap;\"> Improve performance across the entire homeowner lifecycle - owner acquisition, onboarding, client management/retention, and KPI reporting.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><hr><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(35,36,37);font-size:12pt;white-space:pre-wrap;\">Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(35,36,37);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(35,36,37);font-size:11.5pt;white-space:pre-wrap;\">Bachelor’s degree or equivalent experience required, MBA preferred</span></li><li style=\"color:rgb(35,36,37);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(35,36,37);font-size:11.5pt;white-space:pre-wrap;\">Proven leadership of multiple teams in a client-facing, high-expectation service environment&nbsp;</span></li><li style=\"color:rgb(35,36,37);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(35,36,37);font-size:11.5pt;white-space:pre-wrap;\">Demonstrated ability to lead Marketing, Sales, and Client teams and drive measurable results across the full lifecycle: lead generation → conversion → onboarding → retention</span></li><li style=\"color:rgb(35,36,37);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(35,36,37);font-size:11.5pt;white-space:pre-wrap;\">Strong client relations and executive communication skills</span></li><li style=\"color:rgb(35,36,37);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(35,36,37);font-size:11.5pt;white-space:pre-wrap;\">Analytical and operational rigor to include roles and experience in service operations, comfortable owning KPIs, dashboards/scorecards, and performance rhythms</span></li><li style=\"color:rgb(35,36,37);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(35,36,37);background-color:rgb(255,255,255);font-size:11.5pt;white-space:pre-wrap;\">Experience leading inbound and relationship-driven marketing strategies</span></li><li style=\"color:rgb(35,36,37);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(35,36,37);background-color:rgb(255,255,255);font-size:11.5pt;white-space:pre-wrap;\">Track record of using AI to solve real business problems and scale team performance</span></li><li style=\"color:rgb(35,36,37);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(35,36,37);font-size:11.5pt;white-space:pre-wrap;\">A collaborative leadership style with the ability to bring multiple departments into one operating system</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px 0px 0px 40px;\"><br></p><hr><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Why Join the Del Mar Vacations Team</strong></b><br><br><span style=\"color:rgb(0,0,0);font-size:11.5pt;white-space:pre-wrap;\">Del Mar Vacations is a Veteran-owned and operated, full-service vacation rental company on Cape Cod. We specialize in providing 5-star experiences to our guests, homeowners and each other. As a hospitality and service first culture, our team and their talents are the key to our success.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11.5pt;white-space:pre-wrap;\">Working at Del Mar means you will be surrounded by passionate, smart, and engaged people who are focused on superior problem solving and outstanding customer service. Our ideal candidates enjoy working in a small, tight-knit, high energy and supportive team, are intellectually curious, comfortable with ambiguity, have a positive outlook, and are able to pivot quickly as things change.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Benefits</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11.5pt;white-space:pre-wrap;\">2 weeks of vacation time</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11.5pt;white-space:pre-wrap;\">1 week of sick time</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11.5pt;white-space:pre-wrap;\">Partially subsidized health insurance</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11.5pt;white-space:pre-wrap;\">HSA (health savings account)</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11.5pt;white-space:pre-wrap;\">401k with up to 4% match</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11.5pt;white-space:pre-wrap;\">Professional development opportunities</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11.5pt;white-space:pre-wrap;\">Yearly bonus program (and other rewards and recognition both big and small)</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:11.5pt;white-space:pre-wrap;\">Salary Range</strong></b><span style=\"color:rgb(0,0,0);font-size:11.5pt;white-space:pre-wrap;\">: $90,000-$110,000 with generous bonus</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:11.5pt;white-space:pre-wrap;\">Schedule</strong></b><span style=\"color:rgb(0,0,0);font-size:11.5pt;white-space:pre-wrap;\">: Monday-Friday, Tuesday-Saturday in our peak season&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><hr><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><i><em style=\"color:rgb(50,66,79);font-size:8pt;white-space:pre-wrap;\">Del Mar Vacation, Inc is an equal opportunity employer. All employment will be decided solely on the basis of your qualifications and merit and according to hiring needs. We are committed to creating a collaborative team and do not to discriminate based off&nbsp; race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, amnesty, status as a covered veteran, military service, or any other class protected by applicable federal, state, and local laws.</em></i></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>",
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