ServiceNow Technical Consultant

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    "datePosted": "2024-10-14",
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    "description": "<p><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Beyond20 is seeking an experienced ServiceNow Technical Consultant to join our growing training and consulting practice. This position will report to the Chief Architect but will work with a significant degree of autonomy, exercising discretion and independent judgment with respect to matters of significance. </span></p>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 14px\"> </span></p>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 14px\">The qualified candidate will have extensive experience configuring and deploying ServiceNow ITSM and at least one or more additional products within the ServiceNow platform. Experience working within an Agile environment is a plus. ServiceNow certifications are highly desirable.  </span></p>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 14px\"> </span></p>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 14px\">The position will be fully remote (within the US) but may require some travel (&lt;5%).  </span></p>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 14px\"> <br>The ServiceNow Technical Consultant will interface with customers and other members of the Beyond20 team to transform customer requirements into fully functional solutions based on the ServiceNow platform. This includes implementing ServiceNow for new customers, configuring current deployments that may vary across all ServiceNow workflows and product lines. When necessary, creating customized workflows for processes and procedures, Tailoring user interfaces, and creating value with existing customer data sources and tools.  </span></p>\n<p><br></p>\n<p><span style=\"color: #ff9900; font-family: Lato, sans-serif; font-size: 14px\"><span style=\"font-weight: bold\">Essential Duties and Responsibilities: </span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Configure and develop customer solutions on the ServiceNow platform </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Lead technical sessions with customers utilizing ServiceNow best practices, including but not limited to demos, discussions, knowledge transfer.  </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Conduct training for customers on the use of software tools  </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Collaborating with and mentoring Beyond20 peers and teammates </span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #ff9900; font-family: Lato, sans-serif; font-size: 14px\"><span style=\"font-weight: bold\">Other duties may include: </span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Develop custom applications on the ServiceNow platform </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Implementation of custom dashboards, reporting, and metrics </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Supporting the ServiceNow practice, with examples such as </span></li>\n</ul>\n<ul>\n<li>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Writing blog postings, knowledge articles, and white papers  </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Creating video content relevant to our clients' needs </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Assisting with proposal writing, responding to RFPs and RFQs as needed  </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Providing assistance with marketing / operational / administrative activities as needed  </span></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #ff9900; font-family: arial, helvetica, sans-serif; font-size: 14px\"><span style=\"font-weight: bold\">Preferred Qualifications: </span></span></p>\n<p><br></p>\n<ul></ul>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Minimum of 3 years of successful ServiceNow platform implementation experience.  </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Current ServiceNow CSA, and CIS-ITSM required </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Current ServiceNow CIS certifications are a plus </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Consulting experience preferred </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Familiarity with SaaS and Cloud technologies  </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Familiarity with web services  </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Ability to work independently and meet deadlines with a minimum of supervision  </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Knowledge of the ITIL Framework and Agile/Scrum methodology </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Four-year college degree or comparable experience </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Excellent verbal and written communication skills: ability to talk to C-level audiences  </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Effective problem-solving, time, and project management skills  </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Knowledgeable in JavaScript, bootstrap, Angular, XML (jelly is also a plus) </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Experience with SQL, Batch, PowerShell </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 14px\">Able to leverage Office365 to create compelling presentations and meaningful reports </span></li>\n</ul>",
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