Patient Access Representative

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    "ExternalDescriptionStr": "<p style=\"margin-bottom: 0in;\"><strong>Your experience matters</strong>&nbsp;</p><p style=\"margin-bottom: 0in;\">Highpoint Health-Sumner Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a <strong>Patient Access Representative&nbsp;</strong>joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.</p><p style=\"margin-bottom: 0in;\">&nbsp;</p><p style=\"margin-bottom: 0in;\"><strong>How you’ll contribute</strong></p><p style=\"margin-bottom: 6pt;\">A <strong>Patient Access Representative</strong> who excels in this role:</p><ul style=\"list-style-type: disc;\"><li><p style=\"margin-bottom: 0in;\">Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions.&nbsp;</p></li><li><p style=\"margin-bottom: 0in;\">Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process.&nbsp;</p></li><li><p style=\"margin-bottom: 0in;\">Provides a positive first impression of the facility.&nbsp;</p></li><li style=\"margin-bottom: 0in;\">Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.</li><li style=\"margin-bottom: 0in;\">Distributes and explains forms, documents, and educational handouts to patients and families.</li><li style=\"margin-bottom: 0in;\">Verifies insurance benefits and obtains precertification/authorization as necessary.</li><li style=\"margin-bottom: 0in;\">Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.</li><li style=\"margin-bottom: 0in;\">Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.</li><li style=\"margin-bottom: 0in;\">Protects patient privacy and confidentiality in all registration activities.</li><li style=\"margin-bottom: 0in;\">Participates in performance improvement and required education.</li><li style=\"margin-bottom: 0in;\">Works alternate shifts/areas as needed to support department operations.</li><li style=\"margin-bottom: 0in;\">Performs other duties as assigned.</li><li style=\"margin-bottom: 0in;\">Occupation exposure to bloodborne pathogens may be present in this position.&nbsp;</li><li style=\"margin-bottom: 0in;\">This position will include frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand/arm movements; occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs.</li></ul><p>&nbsp;</p><p><strong>Why join us</strong>&nbsp;<br>We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:</p><ul style=\"list-style-type: disc;\"><li><p style=\"margin-bottom: 0in;\"><strong>Comprehensive Benefits:</strong> Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.</p></li><li><p style=\"margin-bottom: 0in;\"><strong>Financial Protection &amp; PTO:</strong> Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.</p></li><li><p style=\"margin-bottom: 0in;\"><strong>Financial &amp; Career Growth:</strong> Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.</p></li><li><p style=\"margin-bottom: 0in;\"><strong>Employee Well-being:</strong> Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).</p></li><li><p style=\"margin-bottom: 6pt;\"><strong>Professional Development:</strong> Ongoing learning and career advancement opportunities.</p></li></ul><p style=\"margin-bottom: 6pt;\">&nbsp;</p><p style=\"margin-bottom: 0in;\"><strong>What we’re looking for</strong>&nbsp;</p><p style=\"margin-bottom: 6pt;\">The ideal applicant for this role will be able to work in a stressful environment with minimal supervision. They will possess critical thinking skills and exercise decisive judgment.<span>&nbsp; &nbsp;</span>Additional requirements include:</p><ul style=\"list-style-type: disc;\"><li><p style=\"margin-bottom: 0in;\">High school diploma is preferred.&nbsp;<span>&nbsp;</span></p></li><li><p style=\"margin-bottom: 0in;\">Rapid learning and navigation of multiple software systems.&nbsp;</p></li><li><p style=\"margin-bottom: 0in;\">Effective English communication (must be able to read, write, speak, and understand).&nbsp;</p></li><li><p style=\"margin-bottom: 0in;\">Ability to complete the Skills Competency Checklist within 90 days of hire.&nbsp;</p></li></ul><p>&nbsp;</p><p><strong>EEOC Statement</strong></p><p>“Highpoint Health-Sumner Regional Medical Center is an Equal Opportunity Employer. Highpoint Health-Sumner with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”</p>",
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