Customer Service Apprentice

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  "last_changed_at": "2026-05-30T05:41:17.226Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Wallasey, Wirral, CH45 8RH, United Kingdom",
    "city": "Wallasey",
    "region": "Wirral",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
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  "inferred_at": "2026-06-06T10:28:09.856Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Wallasey, Wirral, CH45 8RH, United Kingdom",
      "city": "Wallasey",
      "region": "Wirral",
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      "is_remote": false,
      "confidence": 0.8
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    "countries": []
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "1716",
    "isRemote": null,
    "location": {
      "city": "Wallasey",
      "state": "Wirral"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18277",
    "locationType": "0",
    "jobOpeningName": "Customer Service Apprentice",
    "departmentLabel": "Technical",
    "employmentStatusLabel": "Permanent - Full Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Wallasey",
      "state": "Wirral",
      "postalCode": "CH45 8RH",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-05-07",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span>We're looking for a Customer Service Apprentice to join the Auger family based at our state-of-the-art head office in Wallasey. You will be fully supported to gain a Level 2 Customer Service qualification alongside thorough in-house training to excel at your role.</span></p>\n<p><br></p>\n<p><em><span style=\"font-weight: bold\">Start date - 6th July 2026 </span></em></p>\n<p><span><br></span></p>\n<p><span style=\"font-size: 10pt\"><em><span style=\"font-weight: bold\">About Auger</span></em><br></span></p>\n<p><span>We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><em><span style=\"font-weight: bold\">Financials</span></em><br></span></p>\n<ul>\n<li><span>Starting Salary - £15,600.00</span><br></li>\n<li><span>Annual Bonus – approx. </span><span>£2000 - £2500 </span></li>\n<li><span>5.5% Pension Contribution </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><em><span style=\"font-weight: bold\">Working Hours</span></em><br></span></p>\n<ul>\n<li><span>Full Time – 37.5hrs per week</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><em><span style=\"font-weight: bold\">Leave</span></em><br></span></p>\n<ul>\n<li><span>22 Days Annual Leave + 8 Bank Holidays</span></li>\n<li><span>AL increases to 25 days within 5 years' service</span></li>\n<li><span>Enhanced bereavement, sickness and maternity / paternity leave</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><em><span style=\"font-weight: bold\">Benefits</span></em><br></span></p>\n<ul>\n<li><span>Health Plan with cashback for many services including dentist, optician &amp; physio for you and your children, as well as access to a 24-Hour GP &amp; gym discounts</span></li>\n<li><span>2 company-wide events per year &amp; regular team socials</span></li>\n<li><span>A focus on training, development &amp; career progression</span></li>\n<li><span>£1000 for successful employee referrals</span></li>\n<li><span>A modern, social office environment &amp; facilities</span></li>\n<li><span>Access to discounted Mortgage &amp; Insurance Services</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><em><span style=\"font-weight: bold\">The Role</span></em><br></span></p>\n<ul>\n<li><span>Handle the technical &amp; customer service aspects of drainage, watermains &amp; subsidence insurance claims</span></li>\n<li><span>Ensure claims are handled promptly and cost effectively, whilst maintaining excellent customer care and communication</span></li>\n<li><span>Assess the liability of claims, and create proposals and quotes for our on-site works</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><em><span style=\"font-weight: bold\">What skills are we looking for?</span></em><br></span></p>\n<ul>\n<li><span>Excellent verbal and written communication, enabling you to convey information clearly and professionally</span></li>\n<li><span>A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality</span></li>\n<li><span>A passion for customer care and an empathetic approach</span></li>\n<li><span>Strong teamwork attributes and a desire to help colleagues</span></li>\n<li><span>Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly</span></li>\n<li><span>Good organisational abilities and attention to detail</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><em><span style=\"font-weight: bold\">You'll be a great fit for Auger if:</span></em><br></span></p>\n<ul>\n<li><span>You are great at caring for customers</span></li>\n<li><span>You are confident in finding solutions and overcoming unforeseen challenges</span></li>\n<li><span>You take pride in the high standard of your work</span></li>\n<li><span>You are enthusiastic, self-motivated and like to take ownership</span></li>\n<li><span>You are looking for a stable place to build a long-term career</span></li>\n<li><span>You have a clear DBS</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><em><span style=\"font-weight: bold\">Our interview process</span></em><br></span></p>\n<ul>\n<li><span>Stage 1 - Short 15 min phone call with our HR team</span></li>\n<li><span>Stage 2 - Interview with management at our HQ</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><span>For further information, please visit our website;</span><br></span></p>\n<p><span style=\"font-size: 10pt\"><span><a href=\"http://www.auger.co.uk/\" target=\"_blank\" rel=\"noopener noreferrer\">www.auger.co.uk</a></span><br></span></p>",
    "compensation": "£15,600.00",
    "departmentId": "18277",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Apprentice",
    "departmentLabel": "Technical",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://auger.bamboohr.com/careers/1716",
    "employmentStatusLabel": "Permanent - Full Time"
  }
}