Connectivity Service Delivery Specialist

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    "requisitionDescription": "<div><div><div><div><p data-pasted=\"true\"><strong><br>The Role:</strong></p><p>11:11 Systems is seeking an energetic Connectivity Service Delivery Specialist to own and drive the end-to-end delivery of telecommunications services for our customers. This role is responsible for ensuring a smooth onboarding and implementation experience for connectivity services, including Dedicated Internet Access (DIA), Ethernet Private Line (EPL), Internet services, Network Interface Devices (NIDs), Public Cloud Direct-Connects, Wireless LTE, and dark fiber.</p><p>This is a remote, full-time position, reporting to the Manager of Connectivity Service Delivery.</p><p><strong>What You&rsquo;ll Do</strong></p><ul type=\"disc\"><li>Coordinate and manage the delivery of telecommunications services and circuits, including Dedicated Internet Access (DIA), Ethernet Private Line (EPL), Internet services, Network Interface Devices (NIDs), Public Cloud Direct-Connects, Wireless LTE, and dark fiber to customer locations.</li><li>Own the end-to-end circuit delivery lifecycle, from order acceptance through installation, turn-up, testing, and service acceptance.</li><li>Manage multiple, simultaneous connectivity deployments ranging from single site installs to complex, multi-site rollouts, ensuring milestones, dependencies, and delivery timelines are met.</li><li>Serve as the primary point of contact for customers during circuit delivery, providing proactive communication, clear expectations, and regular status updates.</li><li>Work cross-functionally with internal teams including Network Deployment Engineers, Project Managers, Carrier Management, and Data Center Operations, as well as external partners such as last-mile carriers, dark fiber providers, Remote Hands teams, and field technicians.</li><li>Coordinate, schedule, and oversee field technicians performing on-site work, including hardware installations, circuit turn-ups, testing, cross-connect verification, and troubleshooting.</li><li>Provide clear scope, site details, and installation instructions to carrier and third-party field technicians to ensure work is completed accurately and efficiently.</li><li>Coordinate and track carrier order milestones, including site surveys, local loop provisioning, cross-connects, circuit testing, and service activation.</li><li>Schedule and coordinate on-site activities, including carrier technicians, field tech dispatch, customer access, remote hands, and data center meet-me room or cross-connect work.</li><li>Manage and process MACD (Move, Add, Change, Disconnect) requests for existing circuits and connectivity services.</li><li>Act as a customer advocate by triaging and routing repair, billing, and service inquiries to the appropriate internal teams.</li><li>Maintain accurate and up-to-date records across internal systems, ensuring circuit details, milestones, notes, and documentation are complete and auditable.</li><li>Proactively identify risks, delays, or dependencies and drive resolution through coordination with carriers, vendors, and internal stakeholders.</li><li>Follow 11:11 Systems&rsquo; delivery standards and best practices while applying sound judgment to carrier- and site-specific challenges.</li><li>Foster transparency and collaboration across all teams involved in delivery, including customers, carriers, vendors, and internal stakeholders.</li><li>Contribute to the continuous improvement of delivery processes by identifying gaps, inefficiencies, and opportunities to improve time-to-install and customer outcomes.</li><li>Handle administrative and documentation tasks required to support accurate delivery, reporting, and billing readiness.</li><li>Work supportively with colleagues, operating in a manner that is consistent with 11:11&rsquo;s Code of Business Ethics and Company Values.&nbsp;</li><li>Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies.</li><li>Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.&nbsp;</li><li>Additional duties as assigned.</li></ul><p><strong>Who You Are &amp; What You&rsquo;ll Bring</strong></p><ul type=\"disc\"><li>Bachelor&rsquo;s degree preferred with 4+ years of equivalent hands-on experience in telecommunications or connectivity service delivery.</li><li>2+ years of experience coordinating service delivery efforts, including managing or directing field technicians, carrier resources, and cross-functional teams.</li><li>Familiarity with networking devices including:&nbsp;</li><li>Routers, switches, NIDs, and SD-WAN appliances.</li><li>Strong working knowledge of telecommunications services and circuit delivery, including:<ul type=\"circle\"><li>Dedicated Internet Access (DIA)</li><li>Ethernet services (EPL / EVPL)</li><li>Internet and last-mile access</li><li>Network Interface Devices (NIDs)</li><li>Dark fiber and fiber-based services</li><li>Public Cloud Direct-Connects&nbsp;</li><li>Wireless LTE</li><li>Data center cross-connects and meet-me room processes</li></ul></li><li>Familiarity with delivery SLAs, standard installation intervals, and service activation timelines, with the ability to track progress against expectations and surface risks early.</li><li>Experience managing on-site installations, technician dispatch, and coordination across multiple vendors and locations.</li><li>Strong proficiency with Microsoft products, including: Microsoft &nbsp;and Microsoft Outlook.</li><li data-pasted=\"true\">ServiceNow experience is a plus, particularly for order tracking, workflow management, and handoff between delivery and support teams</li><li>Having experience in the following tools are also preferred: SharePoint, IRA, Remote Hands coordination, Field technician dispatch and oversight, ISP / OSP construction exposure, Carrier last-mile ordering and provisioning, AWS and/or other public or private cloud providers.</li><li>Strong customer-facing communication skills with the ability to explain complex carrier processes clearly.</li><li>Highly organized with excellent attention to detail and the ability to manage multiple concurrent deployments.</li><li>Comfortable operating in a time-sensitive, high-volume delivery environment, sometimes requiring work outside of normal business hours.</li><li>Self-motivated, accountable, and able to work independently while collaborating effectively across teams.</li><li>Positive attitude, high energy, and a strong desire for professional growth.&nbsp;</li><li>Must be legally eligible to work in assigned country without visa sponsorship.</li></ul><p>To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.</p><p data-pasted=\"true\"><strong>Compensation and Benefits at 11:11 Systems:</strong></p><p>The base salary for this role ranges from $ 70,000 to $90,000.<br>&nbsp;<br>These ranges are informed by market data, internal equity, and qualifications required by job level. Actual pay is based on multiple factors, including skills, experience, certifications, and location.<br><br>Individuals may also be eligible for variable incentives such as bonuses or sales commissions, which are also based on level and position within the organization. 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