IT Support Officer

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    "id": "149",
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    "location": {
      "city": "Tigne, Sliema",
      "state": "Malta"
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    "locationType": "2",
    "jobOpeningName": "IT Support Officer",
    "departmentLabel": "Tech/IT",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Tigne, Sliema",
      "state": "Malta",
      "postalCode": "TPO0001",
      "addressCountry": "Malta"
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    "datePosted": "2026-05-28",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Job Overview</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We are looking for an IT Support Officer to join our team and be responsible for setting up and maintaining the IT infrastructure. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The person will be responsible to manage, maintain and support our Play North infrastructure. Moreover, the right candidate will provide support and handle any IT-related issues the employees may encounter.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About Play North</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We are a diverse and fast-growing online casino operator active in regulated markets with offices based in Malta, Estonia and The Netherlands. You can now join our dynamic, capable and enthusiastic team. <br><br>We are the people behind the global casino brands Pikakasino.com and Kansino.nl. We are licensed and regulated by the Malta Gaming Authority and Kansspelautoriteit in The Netherlands. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br>Due to the continued growth and success of our brands, we are now searching for more A class talents to join our mission to build the next iGaming giant.<br><br>Are you a self-motivated and dedicated person with an eye for detail? If you get kicks from new challenges in a top professional, yet easy-going and fun, work environment, then we are eager to hear from you!</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Responsibilities: </span></p>\n<ul>\n<li><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt\">Set up, maintain, and support internal IT infrastructure</span></li>\n<li><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt\">Provide day-to-day IT support to employees via service desk requests.</span></li>\n<li><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt\">Manage user accounts, access permissions and IAM tasks.</span></li>\n<li><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt\">Support the onboarding and offboarding processes for employees.</span></li>\n<li><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt\">Prepare, configure and maintain company Devices.</span></li>\n<li><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt\">Hardware procurement and liaising with suppliers.</span></li>\n<li><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt\">Maintain the IT inventory, asset tracking and internal documentation.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(14, 16, 26)\">Monitor devices and enforce compliance with the company’s policies.</span><br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Requirements:</span></p>\n<ul>\n<li><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt\">2+ years of experience working in an IT support role</span></li>\n<li><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt\">Fluent in English</span></li>\n<li><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt\">Experience with Apple / Mac ecosystem</span></li>\n<li><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt\">Experience with Google Workspace</span></li>\n<li><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt\">Understanding of network configuration, such as DNS, DHCP, Wi-Fi &amp; VPN</span></li>\n<li><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt\">Positive attitude and enjoy solving challenging problems</span></li>\n<li><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt\">Experience managing identity and access management (IAM) systems.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(14, 16, 26)\">Strong diagnostic and problem-solving skills for complex technical issues.</span><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Nice to have:</span><br><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Industry-recognised foundational IT qualification (e.g., CompTIA A+, Network+, or equivalent diploma/degree).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience with Confluence and JIRA Service Desk</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience with Office 365</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience with IT Asset Management (ITAM) and inventory tracking.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience with Mobile Device Management (MDM) platforms.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What we offer:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">A hybrid working model.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Competitive salary based on experience and qualifications.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Brand new offices.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Private parking.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Private Health insurance.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Wellness allowance up to €600 per year.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Employee assistance program with Richmond Foundation.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Birthday wishes with something special.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Office lunches and daily nibbles such as fresh fruit and healthy snacks.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Meal allowance.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lots of great company discounts.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">\"By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking <a href=\"https://www.google.com/url?q=https://www.google.com/url?q%3Dhttps://www.playnorth.com/pp-int/%26source%3Dgmail-imap%26ust%3D1679574430000000%26usg%3DAOvVaw30LjDQRbkznnA_D09UVwVR&amp;source=gmail-imap&amp;ust=1681735977000000&amp;usg=AOvVaw2xpmMXu28SwKOmsfoAwSSd\" target=\"_blank\" rel=\"noopener noreferrer\">here</a>. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at <a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected].\"</a></span></p>",
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    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://playnorth.bamboohr.com/careers/149",
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