IT Support Engineer (m/f/d)

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    "datePosted": "2026-05-04",
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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">About the Role</span></p>\n<p>We are seeking a skilled and motivated IT Support Engineer to join our IT team and support our modern workplace environment. This role combines hands-on technical support with system administration responsibilities across Microsoft 365, virtualization, and Windows-based infrastructure. The ideal candidate is passionate about technology, automation, and understands how emerging AI technologies can enhance IT processes and service delivery.</p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li>Provide first-line technical support to end-users for hardware, software, and network issues, and efficiently troubleshooting and resolving problems.</li>\n<li>Escalate complex or unresolved issues to Tier 2 support or other relevant teams, following established escalation protocols.</li>\n<li>Manage and support Microsoft Intune for device management, security policies, and application deployment</li>\n<li>Administer and Support Exchange Online, including user management and troubleshooting</li>\n<li>Maintain and operate basic Virtual Machine related tasks in VMware ESXi virtualized environments.</li>\n<li>General Understanding of Windows Server environments and related services (Active Directory, DNS, DHCP, File Services)</li>\n<li>Develop and maintain PowerShell scripts for automation and reporting</li>\n<li>Support Microsoft Office / Microsoft 365 applications</li>\n<li>Document IT procedures and contribute to continuous improvement initiatives</li>\n<li>Purchase, set up, and deploy new IT hardware and software, ensuring configurations align with organizational standards and security protocols.</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">AI Awareness &amp; Innovation</span></p>\n<ul>\n<li>General understanding of AI technologies relevant to IT operations</li>\n<li>Ability to identify AI use cases in IT support automation, reporting, and knowledge management</li>\n<li>Openness to adopting AI-driven tools to improve efficiency and user experience</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Required Skills &amp; Experience</span></p>\n<ul>\n<li>5+ years of Experience as an IT Support Engineer, Systems Engineer, or similar role</li>\n<li>Hands-on experience with Microsoft Intune, Exchange Online, VMware ESXi, and Windows Server environments</li>\n<li>Basic or moderate Networking Knowledge.</li>\n<li>PowerShell scripting skills for automation and administration</li>\n<li>Solid troubleshooting and analytical skills</li>\n<li>Service-oriented mindset with strong communication skills</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Nice to Have</span></p>\n<ul>\n<li>Experience with Azure AD / Entra ID</li>\n<li>Knowledge of ITIL-based IT Service Management</li>\n<li>Relevant Microsoft, VMware, or IT certifications</li>\n<li>Programming language skills</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What We Offer</span></p>\n<ul>\n<li>Modern IT environment with opportunities for innovation</li>\n<li>Professional development and certification opportunities</li>\n<li>Competitive compensation and benefits package</li>\n<li>Collaborative and supportive team culture</li>\n<li>Opportunity to explore AI-enhanced IT processes</li>\n</ul>",
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