Janitorial Area Manager (62746)

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    "description": "<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Job Overview:</strong></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">The Quality Assurance Manager is responsible for supervising the nightly cleaning activities of subcontractor cleaning teams across stores in a designated region, ensuring that the quality of work aligns with company and customer standards. This role occasionally involves overnight and weekend shifts.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Key Responsibilities:</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Develop and maintain a monthly visit schedule for assigned locations, ensuring customer satisfaction through regular phone and email communication with store managers.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Conduct weekly Quality Assurance inspections of a designated number of stores, based on account size, provide reports to subcontractors and clients, and use Salesforce Field Service for inspections.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Provide direction to cleaning crews, follow up to ensure tasks are completed, and monitor their performance.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Foster effective communication with service partners, conducting weekly location inspections during both day and overnight shifts.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Address field issues across multiple locations and monitor the IVR reports as required.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Develop backup staffing plans for call-offs and address performance issues in collaboration with HR and the Account Director.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Step in as a cleaner when necessary to address store needs.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Submit daily and weekly reports on visits, inspections, and completed tasks to the Account Director.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Replace batteries and triage floorcare equipment as needed.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Be available for emergency services 7 days a week and conduct weekend visits to oversee operations.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Coordinate and supervise wet work with Store Managers and service partners, ensuring customer sign-off within a specified time period.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain a customer satisfaction level of 90% or higher within the assigned portfolio.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Perform other duties as assigned by the Account Director and Tec management.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Report key issues to the Account Director or Assistant Account Director promptly.</span></span></li>\n</ul>\n\n<p> </p>",
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