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Customer Success Specialist (REMOTE)

6e19caa1 Cb63 4141 8ef5 89a02d73592b 19000101 000001 · United States, US, US, United States, US · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company6e19caa1 Cb63 4141 8ef5 89a02d73592b 19000101 000001
TitleCustomer Success Specialist (REMOTE)
Normalized title-
Department / team-
LocationUS, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2022-01-31 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 6e19caa1 Cb63 4141 8ef5 89a02d73592b 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in US.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company6e19caa1 Cb63 4141 8ef5 89a02d73592b 19000101 000001
Source242f78ec-2246-42c8-8e57-e020ff6097ab
ATS providerADP Workforce Now Recruiting

Description

Customer Success Specialist (Remote) The ideal candidate will have a strong interest in both business and software and must be comfortable in a customer-facing position. You will be the customer's go-to person for everything FleetUp-related and should be comfortable with discussing product capabilities, software training, and communicating the customer's voice internally. Responsibilities: Respond to & resolve customer escalations. Up-sell/Cross-sell products and services Provide customers with configuration advice, training, and problem resolution. Troubleshoot software solutions in a wide array of configurations. Create/maintain documentation of solutions used (workarounds, procedures, etc.). Establish relationships with customers’ admins and users, building a reputation for yourself as someone they reach out to for advice and guidance, listening to and synthesizing complex business problems. Be the focal point for the customers’ every need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions. Provide business guidance to admins, dispatchers, safety managers, and observers around best practices on how to use our product and platform. Nurture the relationship with the customer through ongoing communication and periodic meetings. Be proactive by looking at feature usage and drive adoption. Act as customer advocate (VOC) internally while effectively collaborating with internal teams including onboarding, product management, technical support, engineering, sales and finance. Track & monitor customer status via support tickets, identify areas of concern, and identify growth and upsell opportunities. Requirements: 3+ years experience in Customer Services or similar. Comprehension in web/mobile environment. Excellent written and verbal communication skills. Strong individual contributor who drives results. Enjoys working closely with customers to ensure complete success. Have a personable presence and strive to achieve long term relationships with customers Ability to travel up to 10% (as required) Bilingual – Fluent in English/Spanish strongly preferred

Full job record

Job IDbbe5c64ad19bd5986476d0930a715abdd8b28be8
Org ID226ac7e5-25cb-4808-97a1-7c85969ad660
Source ID242f78ec-2246-42c8-8e57-e020ff6097ab
Board ID242f78ec-2246-42c8-8e57-e020ff6097ab
Provideradp_workforcenow
Provider Job Key401410
TitleCustomer Success Specialist (REMOTE)
Normalized Title—
Statusactive
Activeyes
Location TextUnited States, US, US, United States, US
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
Region—
CityUS
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6e19caa1-cb63-4141-8ef5-89a02d73592b&ccId=19000101_000001&lang=en_US&type=JS&jobId=401410&jwId=9200192415417_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6e19caa1-cb63-4141-8ef5-89a02d73592b&ccId=19000101_000001&lang=en_US&type=JS&jobId=401410&jwId=9200192415417_1
First Seen At2026-05-31 18:22:58Z
Last Seen At2026-06-06 13:16:25Z
Last Checked At2026-06-06 13:16:25Z
Last Changed At2026-06-06 13:16:25Z
Inactive At—
Source Posted At2022-01-31 09:19:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=6e19caa1-cb63-4141-8ef5-89a02d73592b|19000101_000001/date=2026-06-06/2026-06-06T13-16-25-112Z-89e7ca0cae351e28f4f9f29275945790057102b40eba5fa570f3379c0802263e.json
Event Fields
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Parsed Structured
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  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"> <span style=\"font-size:11.5pt;font-family:Arial;color:#404040;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Customer Success Specialist (Remote)</span><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11.5pt;font-family:Arial;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><br></span><span style=\"font-size:11.5pt;font-family:Arial;color:#404040;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">The ideal candidate will have a strong interest in both business and software and must be comfortable in a customer-facing position. You will be the customer&#39;s go-to person for everything FleetUp-related and should be comfortable with discussing product capabilities, software training, and communicating the customer&#39;s voice internally.&nbsp;</span><span style=\"font-size:11.5pt;font-family:Arial;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><br></span><span style=\"font-size:11.5pt;font-family:Arial;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><br></span><span style=\"font-size:11.5pt;font-family:Arial;color:#404040;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Responsibilities:</span><br><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Respond to &amp; resolve customer escalations.</span><br><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Up-sell/Cross-sell products and services</span></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:9pt 0pt 9pt 0pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Provide customers with configuration advice, training, and problem resolution.</span></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 9pt 0pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Troubleshoot software solutions in a wide array of configurations.</span></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 9pt 0pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Create/maintain documentation of solutions used (workarounds, procedures, etc.).</span></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 9pt 0pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Establish relationships with customers&rsquo; admins and users, building a reputation for yourself as someone they reach out to for advice and guidance, listening to and synthesizing complex business problems.</span></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 9pt 0pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Be the focal point for the customers&rsquo; every need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.</span></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 9pt 0pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Provide business guidance to admins, dispatchers, safety managers, and observers around best practices on how to use our product and platform.</span></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:9pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Nurture the relationship with the customer through ongoing communication and periodic meetings.</span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: -18pt;text-indent: 18pt;background-color:#ffffff;margin-top:9pt;margin-bottom:9pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Be proactive by looking at feature usage and drive adoption.</span></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:9pt;margin-bottom:0pt;padding:0pt 0pt 9pt 0pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Act as customer advocate (VOC) internally while effectively collaborating with internal teams including onboarding, product management, technical support, engineering, sales and finance.</span></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 9pt 0pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Track &amp; monitor customer status via support tickets, identify areas of concern, and identify growth and upsell opportunities.</span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11.5pt;font-family:Arial;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><br></span><span style=\"font-size:11.5pt;font-family:Arial;color:#404040;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Requirements:</span></p><ul style=\"margin-top:0;margin-bottom:0;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols',sans-serif;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: -36pt;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:9pt;margin-bottom:0pt;padding:0pt 0pt 9pt 0pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">3+ years experience in Customer Services or similar.</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols',sans-serif;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: -36pt;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 9pt 0pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Comprehension in web/mobile environment.&nbsp;</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols',sans-serif;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: -36pt;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 9pt 0pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Excellent written and verbal communication skills.</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols',sans-serif;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: -36pt;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 9pt 0pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Strong individual contributor who drives results.</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols',sans-serif;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: -36pt;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 9pt 0pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Enjoys working closely with customers to ensure complete success.</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols',sans-serif;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: -36pt;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 9pt 0pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Have a personable presence and strive to achieve long term relationships with customers</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols',sans-serif;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: -36pt;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:9pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Ability to travel up to 10% (as required)</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols',sans-serif;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: -36pt;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:9pt;\"><span style=\"font-size:11.5pt;font-family:inherit;color:#404040;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Bilingual &ndash; Fluent in English/Spanish strongly preferred</span></p></li></ul></div></div></div></div></div></div></div></div></div>\n",
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            "codeValue": "JobClass"
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      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
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            "codeValue": "InternalPostingFlag"
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          "indicatorValue": false
        },
        {
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            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Success Specialist (REMOTE)",
    "clientRequisitionID": "1075",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "United States",
          "postalCode": "00000",
          "countrySubdivisionLevel1": {
            "codeValue": "US"
          }
        },
        "nameCode": {
          "shortName": " United States, US, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/401410?cid=6e19caa1-cb63-4141-8ef5-89a02d73592b&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 17880
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  "detail_errors": []
}
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Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/bbe5c64ad19bd5986476d0930a715abdd8b28be8?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/226ac7e5-25cb-4808-97a1-7c85969ad660JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/242f78ec-2246-42c8-8e57-e020ff6097abJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/bbe5c64ad19bd5986476d0930a715abdd8b28be8/eventsJSON

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