AOG Coordinator (Dispatcher) - Night Shift

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    "jobShift": "Day",
    "jobTitle": "AOG Coordinator (Dispatcher) - Night Shift ",
    "location": "Raleigh, NC  - Raleigh , NC 27609",
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    "description": "<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Summary and Objective&nbsp;</strong>&nbsp;</span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The AOG Mobile Service Units Dispatcher is responsible for coordinating rapid-response maintenance support under a FAA Part 145 Repair Station certificate. This role serves as the central point of contact for flyExclusive&rsquo;s Part 135, external customers, mobile field technicians, logistics providers, and internal departments to ensure timely, compliant, and efficient return-to-service during AOG events.</span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The Dispatcher operates in a high-tempo environment where urgency, accuracy, regulatory compliance, and clear communication are critical.</span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>Essential functions&nbsp;</strong></span></span></span></p>\n\n<p style=\"margin-right:3px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><em>Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.</em>&nbsp;&nbsp;</span></span></span></p>\n\n<p style=\"margin-right:3px\">&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>AOG Mobile Service Units Event Coordination</strong></span></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Receive, log, and prioritize incoming AOG requests from customers.</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assess aircraft type, discrepancy, location, tooling requirements, and technician qualifications needed.</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Dispatch appropriately rated and authorized mobile technicians in accordance with FAA Part 145 and company RSQCM procedures.</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Coordinate international deployments, including travel documentation and regulatory considerations.</span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>Communication &amp; Customer Support</strong></span></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Serve as primary communication link between&nbsp;<span style=\"color:#000000\">flyExclusive&rsquo;s Part 135, external customers,</span> mobile technicians, Quality, and Supply Chain.</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Provide real-time status updates to customers throughout the AOG lifecycle.</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Escalate critical events to leadership as required.</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintain professional and calm communication during high-pressure situations.</span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>Logistics &amp; Resource Planning</strong></span></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Coordinate travel arrangements (commercial flights, rental vehicles, hotels, charter services).</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Arrange shipment of parts, tooling, and ground support equipment.</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Track technician movements and ensure compliance with duty time and fatigue policies.</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Optimize technician utilization across regions and time zones.</span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>Regulatory Compliance</strong></span></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Ensure dispatched personnel hold appropriate Federal Aviation Administration (FAA) Airframe and Powerplant (A&amp;P) License, company authorizations, and training currency.</span></span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Verify work scope aligns with the Repair Station Manual (RSQCM) and Operations Specifications.</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintain accurate records of dispatch actions and event timelines.</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Support audit readiness and documentation requirements.</span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>Documentation &amp; Systems Management</strong></span></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Enter and update AOG cases within maintenance tracking and dispatch systems.</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Monitor KPIs such as response time, travel time, and return-to-service metrics.</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Generate reports for management review.</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintain detailed event logs for quality and billing purposes.</span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>Other Duties</strong></span></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Support adherence to company policies, procedures, and directives.</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Perform additional duties as assigned.</span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>Competency&nbsp;</strong></span></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Microsoft Office Suites</span></span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Corridor</span></span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>Supervisory responsibilities&nbsp;</strong></span></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">No direct supervisory responsibilities&nbsp;</span></span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>Work environment&nbsp;</strong></span></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Typical office and computer lab environment with frequent interruptions.</span></span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>Physical demands&nbsp;</strong></span></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs minimally.</span></span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Pushing / Pulling: able to push and pull small office furniture and some equipment and tools minimally.</span></span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Sitting: able to sit for long periods of time in meetings, working on a computer daily.</span></span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. Standing: able to stand for discussions in offices or on the production floor regularly.</span></span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Walking (including routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces regularly.</span></span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>Dress Code and Uniform&nbsp;</strong></span></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Well-groomed appearance&nbsp;</span></span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Adherence to department dress code&nbsp;</span></span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>Travel required&nbsp;</strong></span></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Travel is not expected in this role.&nbsp;</span></span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>EEO statement&nbsp;&nbsp;</strong></span></span></span></p>\n\n<p style=\"margin-left:1px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.&nbsp;</span></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>Other duties&nbsp;</strong></span></span></span></p>\n\n<p style=\"margin-left:1px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.&nbsp;&nbsp;</span></span></span></p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:'Times New Roman',serif\"><span style=\"color:#000000\">&nbsp;</span></span></p>\n",
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This role serves as the central point of contact for flyExclusive&rsquo;s Part 135, external customers, mobile field technicians, logistics providers, and internal departments to ensure timely, compliant, and efficient return-to-service during AOG events.\\n\\nThe Dispatcher operates in a high-tempo environment where urgency, accuracy, regulatory compliance, and clear communication are critical.\\n\\nEssential functions&nbsp;\\n\\nReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.&nbsp;&nbsp;\\n\\n&nbsp;\\n\\nAOG Mobile Service Units Event Coordination\\n\\n\\n\\t\\n\\tReceive, log, and prioritize incoming AOG requests from customers.\\n\\t\\n\\t\\n\\tAssess aircraft type, discrepancy, location, tooling requirements, and technician qualifications needed.\\n\\t\\n\\t\\n\\tDispatch appropriately rated and authorized mobile technicians in accordance with FAA Part 145 and company RSQCM procedures.\\n\\t\\n\\t\\n\\tCoordinate international deployments, including travel documentation and regulatory considerations.\\n\\t\\n\\n\\nCommunication &amp; Customer Support\\n\\n\\n\\t\\n\\tServe as primary communication link between&nbsp;flyExclusive&rsquo;s Part 135, external customers, mobile technicians, Quality, and Supply Chain.\\n\\t\\n\\t\\n\\tProvide real-time status updates to customers throughout the AOG lifecycle.\\n\\t\\n\\t\\n\\tEscalate critical events to leadership as required.\\n\\t\\n\\t\\n\\tMaintain professional and calm communication during high-pressure situations.\\n\\t\\n\\n\\nLogistics &amp; Resource Planning\\n\\n\\n\\t\\n\\tCoordinate travel arrangements (commercial flights, rental vehicles, hotels, charter services).\\n\\t\\n\\t\\n\\tArrange shipment of parts, tooling, and ground support equipment.\\n\\t\\n\\t\\n\\tTrack technician movements and ensure compliance with duty time and fatigue policies.\\n\\t\\n\\t\\n\\tOptimize technician utilization across regions and time zones.\\n\\t\\n\\n\\nRegulatory Compliance\\n\\n\\n\\t\\n\\tEnsure dispatched personnel hold appropriate Federal Aviation Administration (FAA) Airframe and Powerplant (A&amp;P) License, company authorizations, and training currency.\\n\\t\\n\\t\\n\\tVerify work scope aligns with the Repair Station Manual (RSQCM) and Operations Specifications.\\n\\t\\n\\t\\n\\tMaintain accurate records of dispatch actions and event timelines.\\n\\t\\n\\t\\n\\tSupport audit readiness and documentation requirements.\\n\\t\\n\\n\\nDocumentation &amp; Systems Management\\n\\n\\n\\t\\n\\tEnter and update AOG cases within maintenance tracking and dispatch systems.\\n\\t\\n\\t\\n\\tMonitor KPIs such as response time, travel time, and return-to-service metrics.\\n\\t\\n\\t\\n\\tGenerate reports for management review.\\n\\t\\n\\t\\n\\tMaintain detailed event logs for quality and billing purposes.\\n\\t\\n\\n\\nOther Duties\\n\\n\\n\\t\\n\\tSupport adherence to company policies, procedures, and directives.\\n\\t\\n\\t\\n\\tPerform additional duties as assigned.\\n\\t\\n\\n\\nCompetency&nbsp;\\n\\n\\n\\t\\n\\tMicrosoft Office Suites\\n\\t\\n\\t\\n\\tCorridor\\n\\t\\n\\n\\nSupervisory responsibilities&nbsp;\\n\\n\\n\\t\\n\\tNo direct supervisory responsibilities&nbsp;\\n\\t\\n\\n\\nWork environment&nbsp;\\n\\n\\n\\t\\n\\tTypical office and computer lab environment with frequent interruptions.\\n\\t\\n\\n\\nPhysical demands&nbsp;\\n\\n\\n\\t\\n\\tCarrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs minimally.\\n\\t\\n\\t\\n\\tPushing / Pulling: able to push and pull small office furniture and some equipment and tools minimally.\\n\\t\\n\\t\\n\\tSitting: able to sit for long periods of time in meetings, working on a computer daily.\\n\\t\\n\\t\\n\\tSquatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. Standing: able to stand for discussions in offices or on the production floor regularly.\\n\\t\\n\\t\\n\\tWalking (including routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces regularly.\\n\\t\\n\\n\\nDress Code and Uniform&nbsp;\\n\\n\\n\\t\\n\\tWell-groomed appearance&nbsp;\\n\\t\\n\\t\\n\\tAdherence to department dress code&nbsp;\\n\\t\\n\\n\\nTravel required&nbsp;\\n\\n\\n\\t\\n\\tTravel is not expected in this role.&nbsp;\\n\\t\\n\\n\\nEEO statement&nbsp;&nbsp;\\n\\nflyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.&nbsp;\\n\\nOther duties&nbsp;\\n\\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.&nbsp;&nbsp;\\n\\n&nbsp;\\n\\n&nbsp;\\n\\n&nbsp;\\nQualificationsRequired education and experience \\n\\n\\n\\tFAA Airframe &amp; Powerplant (A&amp;P) Certificate preferred.  \\n\\tHigh school diploma or equivalent \\n\\t3–5 years of experience in aviation maintenance operations, maintenance control, airline OCC, or Part 145 environment.\\n\\tStrong understanding of aircraft maintenance processes and terminology.\\n\\tAbility to work 4 days on and 4 days off 6 AM to 6 PM day shift-based operation OR Ability to work 4 days on and 4 days off 6 PM to 6 AM night shift-based operation.\\n\\tProficiency in Microsoft Office and maintenance tracking systems.\\n\\tExcellent verbal and written communication skills.\\n\\tCandidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position. \\n\\n\\nPreferred\\n\\n\\n\\tAssociate or Bachelor’s degree preferred.\\n\\tExperience dispatching mobile maintenance teams.\\n\\tFamiliarity with FAA Part 145 regulations.\\n\\tKnowledge of commercial aircraft types and ATA chapters.\\n\\tExperience coordinating international logistics.\\n\\n\\nKey Competencies\\n\\n\\n\\tCrisis management and rapid decision-making\\n\\tMulti-tasking in high-pressure environments\\n\\tStrong organizational skills\\n\\tAttention to detail and accuracy\\n\\tCustomer-focused mindset\\n\\tTeam collaboration\\n\\tClear and concise communications\\n\",\"responsibilities\":\"Summary and Objective&nbsp;&nbsp;\\n\\nThe AOG Mobile Service Units Dispatcher is responsible for coordinating rapid-response maintenance support under a FAA Part 145 Repair Station certificate. This role serves as the central point of contact for flyExclusive&rsquo;s Part 135, external customers, mobile field technicians, logistics providers, and internal departments to ensure timely, compliant, and efficient return-to-service during AOG events.\\n\\nThe Dispatcher operates in a high-tempo environment where urgency, accuracy, regulatory compliance, and clear communication are critical.\\n\\nEssential functions&nbsp;\\n\\nReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.&nbsp;&nbsp;\\n\\n&nbsp;\\n\\nAOG Mobile Service Units Event Coordination\\n\\n\\n\\t\\n\\tReceive, log, and prioritize incoming AOG requests from customers.\\n\\t\\n\\t\\n\\tAssess aircraft type, discrepancy, location, tooling requirements, and technician qualifications needed.\\n\\t\\n\\t\\n\\tDispatch appropriately rated and authorized mobile technicians in accordance with FAA Part 145 and company RSQCM procedures.\\n\\t\\n\\t\\n\\tCoordinate international deployments, including travel documentation and regulatory considerations.\\n\\t\\n\\n\\nCommunication &amp; Customer Support\\n\\n\\n\\t\\n\\tServe as primary communication link between&nbsp;flyExclusive&rsquo;s Part 135, external customers, mobile technicians, Quality, and Supply Chain.\\n\\t\\n\\t\\n\\tProvide real-time status updates to customers throughout the AOG lifecycle.\\n\\t\\n\\t\\n\\tEscalate critical events to leadership as required.\\n\\t\\n\\t\\n\\tMaintain professional and calm communication during high-pressure situations.\\n\\t\\n\\n\\nLogistics &amp; Resource Planning\\n\\n\\n\\t\\n\\tCoordinate travel arrangements (commercial flights, rental vehicles, hotels, charter services).\\n\\t\\n\\t\\n\\tArrange shipment of parts, tooling, and ground support equipment.\\n\\t\\n\\t\\n\\tTrack technician movements and ensure compliance with duty time and fatigue policies.\\n\\t\\n\\t\\n\\tOptimize technician utilization across regions and time zones.\\n\\t\\n\\n\\nRegulatory Compliance\\n\\n\\n\\t\\n\\tEnsure dispatched personnel hold appropriate Federal Aviation Administration (FAA) Airframe and Powerplant (A&amp;P) License, company authorizations, and training currency.\\n\\t\\n\\t\\n\\tVerify work scope aligns with the Repair Station Manual (RSQCM) and Operations Specifications.\\n\\t\\n\\t\\n\\tMaintain accurate records of dispatch actions and event timelines.\\n\\t\\n\\t\\n\\tSupport audit readiness and documentation requirements.\\n\\t\\n\\n\\nDocumentation &amp; Systems Management\\n\\n\\n\\t\\n\\tEnter and update AOG cases within maintenance tracking and dispatch systems.\\n\\t\\n\\t\\n\\tMonitor KPIs such as response time, travel time, and return-to-service metrics.\\n\\t\\n\\t\\n\\tGenerate reports for management review.\\n\\t\\n\\t\\n\\tMaintain detailed event logs for quality and billing purposes.\\n\\t\\n\\n\\nOther Duties\\n\\n\\n\\t\\n\\tSupport adherence to company policies, procedures, and directives.\\n\\t\\n\\t\\n\\tPerform additional duties as assigned.\\n\\t\\n\\n\\nCompetency&nbsp;\\n\\n\\n\\t\\n\\tMicrosoft Office Suites\\n\\t\\n\\t\\n\\tCorridor\\n\\t\\n\\n\\nSupervisory responsibilities&nbsp;\\n\\n\\n\\t\\n\\tNo direct supervisory responsibilities&nbsp;\\n\\t\\n\\n\\nWork environment&nbsp;\\n\\n\\n\\t\\n\\tTypical office and computer lab environment with frequent interruptions.\\n\\t\\n\\n\\nPhysical demands&nbsp;\\n\\n\\n\\t\\n\\tCarrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs minimally.\\n\\t\\n\\t\\n\\tPushing / Pulling: able to push and pull small office furniture and some equipment and tools minimally.\\n\\t\\n\\t\\n\\tSitting: able to sit for long periods of time in meetings, working on a computer daily.\\n\\t\\n\\t\\n\\tSquatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. Standing: able to stand for discussions in offices or on the production floor regularly.\\n\\t\\n\\t\\n\\tWalking (including routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces regularly.\\n\\t\\n\\n\\nDress Code and Uniform&nbsp;\\n\\n\\n\\t\\n\\tWell-groomed appearance&nbsp;\\n\\t\\n\\t\\n\\tAdherence to department dress code&nbsp;\\n\\t\\n\\n\\nTravel required&nbsp;\\n\\n\\n\\t\\n\\tTravel is not expected in this role.&nbsp;\\n\\t\\n\\n\\nEEO statement&nbsp;&nbsp;\\n\\nflyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.&nbsp;\\n\\nOther duties&nbsp;\\n\\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.&nbsp;&nbsp;\\n\\n&nbsp;\\n\\n&nbsp;\\n\\n&nbsp;\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"EXCLUSIVE JETS LLC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=91989CEA70627F35DBDEA57AC03E0A2B\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"4000 Center at North Hills St\",\"addressLocality\":\"Raleigh \",\"addressRegion\":\"NC\",\"postalCode\":27609,\"addressCountry\":\"USA\"}},\"qualifications\":\"Required education and experience \\n\\n\\n\\tFAA Airframe &amp; Powerplant (A&amp;P) Certificate preferred.  \\n\\tHigh school diploma or equivalent \\n\\t3–5 years of experience in aviation maintenance operations, maintenance control, airline OCC, or Part 145 environment.\\n\\tStrong understanding of aircraft maintenance processes and terminology.\\n\\tAbility to work 4 days on and 4 days off 6 AM to 6 PM day shift-based operation OR Ability to work 4 days on and 4 days off 6 PM to 6 AM night shift-based operation.\\n\\tProficiency in Microsoft Office and maintenance tracking systems.\\n\\tExcellent verbal and written communication skills.\\n\\tCandidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position. \\n\\n\\nPreferred\\n\\n\\n\\tAssociate or Bachelor’s degree preferred.\\n\\tExperience dispatching mobile maintenance teams.\\n\\tFamiliarity with FAA Part 145 regulations.\\n\\tKnowledge of commercial aircraft types and ATA chapters.\\n\\tExperience coordinating international logistics.\\n\\n\\nKey Competencies\\n\\n\\n\\tCrisis management and rapid decision-making\\n\\tMulti-tasking in high-pressure environments\\n\\tStrong organizational skills\\n\\tAttention to detail and accuracy\\n\\tCustomer-focused mindset\\n\\tTeam collaboration\\n\\tClear and concise communications\\n\",\"experienceRequirements\":\"Required education and experience \\n\\n\\n\\tFAA Airframe &amp; Powerplant (A&amp;P) Certificate preferred.  \\n\\tHigh school diploma or equivalent \\n\\t3–5 years of experience in aviation maintenance operations, maintenance control, airline OCC, or Part 145 environment.\\n\\tStrong understanding of aircraft maintenance processes and terminology.\\n\\tAbility to work 4 days on and 4 days off 6 AM to 6 PM day shift-based operation OR Ability to work 4 days on and 4 days off 6 PM to 6 AM night shift-based operation.\\n\\tProficiency in Microsoft Office and maintenance tracking systems.\\n\\tExcellent verbal and written communication skills.\\n\\tCandidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position. \\n\\n\\nPreferred\\n\\n\\n\\tAssociate or Bachelor’s degree preferred.\\n\\tExperience dispatching mobile maintenance teams.\\n\\tFamiliarity with FAA Part 145 regulations.\\n\\tKnowledge of commercial aircraft types and ATA chapters.\\n\\tExperience coordinating international logistics.\\n\\n\\nKey Competencies\\n\\n\\n\\tCrisis management and rapid decision-making\\n\\tMulti-tasking in high-pressure environments\\n\\tStrong organizational skills\\n\\tAttention to detail and accuracy\\n\\tCustomer-focused mindset\\n\\tTeam collaboration\\n\\tClear and concise communications\\n\",\"validThrough\":\"2026-07-31\",\"workHours\":\"Day\",\"educationRequirements\":\"High School Diploma or GED\"}",
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    "qualifications": "<p style=\"text-indent:-0.5pt;margin-left:1px;\"><span style=\"line-height:normal;\"><b>Required education and experience </b></span></p>\n\n<ul>\n\t<li style=\"margin-left:7px;\">FAA Airframe &amp; Powerplant (A&amp;P) Certificate preferred.  </li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">High school diploma or equivalent </span></li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">3–5 years of experience in aviation maintenance operations, maintenance control, airline OCC, or Part 145 environment.</span></li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">Strong understanding of aircraft maintenance processes and terminology.</span></li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:109%;\"><span style=\"color:#000000;\"><span style=\"line-height:109%;\">Ability to work 4 days on and 4 days off 6 AM to 6 PM day shift-based operation OR Ability to work 4 days on and 4 days off 6 PM to 6 AM night shift-based operation.</span></span></span></li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">Proficiency in Microsoft Office and maintenance tracking systems.</span></li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">Excellent verbal and written communication skills.</span></li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position. </span></li>\n</ul>\n\n<p style=\"text-indent:-0.5pt;margin-left:1px;\"><span style=\"line-height:normal;\"><b>Preferred</b></span></p>\n\n<ul>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">Associate or Bachelor’s degree preferred.</span></li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">Experience dispatching mobile maintenance teams.</span></li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">Familiarity with FAA Part 145 regulations.</span></li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">Knowledge of commercial aircraft types and ATA chapters.</span></li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">Experience coordinating international logistics.</span></li>\n</ul>\n\n<p style=\"text-indent:-0.5pt;margin-left:1px;\"><span style=\"line-height:normal;\"><b>Key Competencies</b></span></p>\n\n<ul>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">Crisis management and rapid decision-making</span></li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">Multi-tasking in high-pressure environments</span></li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">Strong organizational skills</span></li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">Attention to detail and accuracy</span></li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">Customer-focused mindset</span></li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">Team collaboration</span></li>\n\t<li style=\"margin-left:7px;\"><span style=\"line-height:normal;\">Clear and concise communications</span></li>\n</ul>",
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