Call Center Representative

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.45.22/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.45.22/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p id=\"isPasted\"><strong><em>PRIMARY FUNCTIONS:&nbsp;</em></strong> Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. &nbsp;Promoting ANHSI services by consulting, gathering information, and evaluating patient needs over the phone.</p><p>Demonstrates a sincere dedication and loyalty to the philosophy and mission of Neighborhood Health.</p><p><strong>DUTIES/ RESPONSIBILITIES:</strong> (<strong><em>Essential Functions:</em></strong><em>&nbsp;Duties and responsibilities noted with bullets are considered to be the essential functions of the job).</em></p><ul><li>Greets patients as they contact the center by telephone.</li><li>Schedule appointments as per established policies and procedures.</li><li>Answer all incoming calls and route them to the appropriate staff as needed.&nbsp;</li><li>Register all patients per registration protocols over the phone.</li><li>Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and cut down on waiting time.</li><li>Respond to patients&rsquo; inquiries, requests, and disputes over the phone and route it to the appropriate department or staff.</li><li>Explain the services available, payment categories, and billing procedures.</li></ul><p><strong>OTHER DUTIES:</strong></p><ul><li>Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area.</li><li>May be assigned to various project lead roles to advance the development of the department and support ad hoc needs.</li><li>Able to work under minimal supervision.</li><li>Employee&nbsp;will be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances.</li></ul><p><strong>&nbsp;</strong></p><p><strong>QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS:</strong>&nbsp;</p><ul><li>High school graduate/GED with a minimum of 1-year one year of customer service experience in medical office settings.</li><li>Ability to relate to patients through familiarity with medical terminology and triage procedure.</li><li>Demonstrated ability to build and maintain good customer rapport.</li><li>Ability to work under pressure.</li><li>Excellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client base.</li><li>Experience with information technology, electronic health records, medical records, culturally diverse populations, and care of underserved populations.</li><li>&nbsp;Knowledge of local healthcare environment.</li><li>Ability to speak, read, and write in English or Spanish is desirable.</li></ul><p><strong>&nbsp;</strong></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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