Home › Companies › 44b93167 8481 4636 9879 0bcd69483336 19000101 000001 › Member Specialist
Member Specialist
44b93167 8481 4636 9879 0bcd69483336 19000101 000001 · Pembroke Pines Branch, Pembroke Pines, FL, US, Pembroke Pines, FL · Hybrid · Deleted · $20–$25 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 44b93167 8481 4636 9879 0bcd69483336 19000101 000001 |
| Title | Member Specialist |
| Normalized title | - |
| Department / team | - |
| Location | Pembroke Pines Branch, FL, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | $20–$25 / hour |
| Status | deleted |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-05-01 / 2026-05-31 |
| Changed / last seen | 2026-06-03 / 2026-06-01 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 44b93167 8481 4636 9879 0bcd69483336 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Pembroke Pines Branch. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 44b93167 8481 4636 9879 0bcd69483336 19000101 000001 |
| Source | 3669a8df-e4a6-4005-a09e-a3643e388be2 |
| ATS provider | ADP Workforce Now Recruiting |
Description
Purpose: The primary function of this job is to provide outstanding service to members via phone, e-mail, chat, and text by fully using job-relevant technical skills, maintaining/updating technical skills, and seeking to enhance service skills. This position requires the ability to make decisions within established guidelines, the willingness to work within a sales environment, and the ability to be a team player in an organization that values the spirit of teamwork.
Required Core Position Functions
Responsible for meeting established sales goals for WEFF products and services Responsible for producing sales referrals for new accounts and loans as assigned Process member account inquiries and respond to member problems via incoming calls Assist in maintaining membership records confidentially Effectively utilize WEFF Empowerment Matrix Follow WEFF’s service guidelines Follow established security procedures Possess thorough knowledge of all deposit/loan products and services Accurately explain Credit Union products/services to members Refer members to appropriate departments as required Adhere to established work environment maintenance standards Perform specific and delegated duties as assigned by management Required Basic Functions
Always provide excellent member service Provide error resolution and effectively resolve account service issues Process and post monetary and related transactions Exhibit member profiling techniques Perform internal teller-related duties Follow established security procedures Troubleshoot and resolve Online Banking issues Demonstrate effective use of Emulation-Online Banking Troubleshoot and resolve Bill Payment issues Identify signs of potential fraud and take appropriate actions Process requests for changes to existing accounts and loans using established procedures Close existing accounts as needed Submit member requests to appropriate departments using established e-mail templates Demonstrate effective use of service delivery systems and direct members to the appropriate delivery channels Ensure confidentiality of member account information Open additional savings-products using established procedures Assist with check ordering process Independently process fee reversals Cross-sell products/services when appropriate Reconcile/balance daily work Essential Intermediate Functions
Display advanced member profiling techniques Display the ability to make sound decisions Identify and process PIN based and signature-based Visa Debit Card disputes Identify and process PIN based and signature-based Visa Debit Card fraud Demonstrate ability to identify and resolve more complex requests Effectively process ACH stop payment requests Process Pay by Phone requests Independently process incoming member e-mail requests and TMC tickets Independently process name, account title and beneficiary changes using established procedures Verify member requests via outbound telephone calls Demonstrate ability to troubleshoot and conduct research on all loan accounts Open all new IRA’s (Traditional and Roth) Process IRA Transactions Assist with processing internal transfers, distribution, and allotments as needed Independently troubleshoot issues and conduct maintenance on Visa Credit Cards Independently troubleshoot issues and conduct maintenance on Visa Debit Cards Process shared branch deposits (place appropriate check holds, etc.) Assist in end-of-day department balancing Process incoming TMC tickets
Essential Advanced Functions
Research and resolve shared branch inquiries Process complex IRA Transactions (Distributions/contributions and direct rollovers) Assist with training new/incoming Phone Service Representatives Assist with training BSRs for skill basing requirements Independently respond to incoming emails received in the Online Banking Message Center Independently respond to incoming emails received in the Member Service Inbox Troubleshoot and resolve complex Online Banking Issues Troubleshoot and resolve complex Bill Payment Issues Effectively resolve complex member requests Process expedited Visa Debit Card requests Process expedited Visa Credit Card requests Demonstrate thorough understanding of Regulations-Including Reg. D and Reg. E Discuss loan products and processes Explain and offer all deposit related products to members Assist with plastic ordering, problem resolution, losses Demonstrate ability to troubleshoot and resolve loan inquiries/errors Knowledgeable in all aspects of consumer lending, including home equity loans Research and resolve complex TMC tickets Job Qualifications:
Knowledge of:
- Banking Products/services
- Policies/procedures and service philosophy
- Safety/security programs (i.e., false alarms, robberies, bomb threats and extortion)
In-house computer system Fraud identification and prevention techniques Regulatory understanding PC literate, including working knowledge of Outlook, Word, and Excel Ability to:
- Understand/Follow moderately complex written and oral instructions
- Express oneself clearly/concisely, both orally/in writing
- Prioritize multiple member requests (handle daily routine with moderate freedom to interpret and act upon various situations)
- Present a professional/personable personality to reinforce WEFF's professional image
- Interact with multiple departments daily
- Work within precise standardized guidelines with some latitude to take initiative
- Possess versatility/flexibility to successfully serve as a back-up to other positions as required
- Possess creativity/resourcefulness to complete assigned duties without constant supervision
- Possess mental concentration to resolve basic problems which are relatively redundant
- Keep personal work updated and accurate
- Accept limited responsibility for funds/records
- Accept responsibility for access to confidential data and member account information
- Sit for extended periods
Education/Experience
- College Preferred
- High school level of language, math, and reasoning skills
- Two years’ experience in a related field with equal responsibilities
- Formal training should be supplemented with continuing internal and external education and self-development programs
Hybrid work
Full job record
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| Org ID | d441e479-9cee-44e0-99cc-2f04be00f789 |
| Source ID | 3669a8df-e4a6-4005-a09e-a3643e388be2 |
| Board ID | 3669a8df-e4a6-4005-a09e-a3643e388be2 |
| Provider | adp_workforcenow |
| Provider Job Key | 938012 |
| Title | Member Specialist |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Pembroke Pines Branch, Pembroke Pines, FL, US, Pembroke Pines, FL |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | FL |
| City | Pembroke Pines Branch |
| Salary Raw | 20 To 25 (USD) Hourly |
| Salary Min | 20 |
| Salary Max | 25 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=44b93167-8481-4636-9879-0bcd69483336&ccId=19000101_000001&lang=en_US&type=JS&jobId=938012&jwId=9202047799313_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=44b93167-8481-4636-9879-0bcd69483336&ccId=19000101_000001&lang=en_US&type=JS&jobId=938012&jwId=9202047799313_1 |
| First Seen At | 2026-05-31 18:27:23Z |
| Last Seen At | 2026-06-01 09:27:52Z |
| Last Checked At | 2026-06-03 09:30:15Z |
| Last Changed At | 2026-06-03 09:30:15Z |
| Inactive At | 2026-06-03 09:30:15Z |
| Source Posted At | 2026-05-01 15:45:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=44b93167-8481-4636-9879-0bcd69483336|19000101_000001/date=2026-06-01/2026-06-01T09-27-47-589Z-441ef0f9a444c2db0ef512be67a33278f509b3d8877cebbb452a67638dbca14c.json |
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"requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p id=\"isPasted\">Purpose: The primary function of this job is to provide outstanding service to members via phone, e-mail, chat, and text by fully using job-relevant technical skills, maintaining/updating technical skills, and seeking to enhance service skills. This position requires the ability to make decisions within established guidelines, the willingness to work within a sales environment, and the ability to be a team player in an organization that values the spirit of teamwork. </p><p>Required Core Position Functions</p><ul style=\"list-style-type: square;\"><li><span style=\"white-space:pre;\"> </span>Responsible for meeting established sales goals for WEFF products and services</li><li><span style=\"white-space:pre;\"> </span>Responsible for producing sales referrals for new accounts and loans as assigned</li><li><span style=\"white-space:pre;\"> </span>Process member account inquiries and respond to member problems via incoming calls</li><li><span style=\"white-space:pre;\"> </span>Assist in maintaining membership records confidentially</li><li><span style=\"white-space:pre;\"> </span>Effectively utilize WEFF Empowerment Matrix</li><li><span style=\"white-space:pre;\"> </span>Follow WEFF’s service guidelines</li><li><span style=\"white-space:pre;\"> </span>Follow established security procedures</li><li><span style=\"white-space:pre;\"> </span>Possess thorough knowledge of all deposit/loan products and services</li><li><span style=\"white-space:pre;\"> </span>Accurately explain Credit Union products/services to members</li><li><span style=\"white-space:pre;\"> </span>Refer members to appropriate departments as required</li><li><span style=\"white-space:pre;\"> </span>Adhere to established work environment maintenance standards</li><li><span style=\"white-space:pre;\"> </span>Perform specific and delegated duties as assigned by management<span style=\"white-space:pre;\"> </span></li></ul><p>Required Basic Functions</p><ul style=\"list-style-type: square;\"><li><span style=\"white-space:pre;\"> </span>Always provide excellent member service</li><li><span style=\"white-space:pre;\"> </span>Provide error resolution and effectively resolve account service issues</li><li><span style=\"white-space:pre;\"> </span>Process and post monetary and related transactions</li><li><span style=\"white-space:pre;\"> </span>Exhibit member profiling techniques</li><li><span style=\"white-space:pre;\"> </span>Perform internal teller-related duties</li><li><span style=\"white-space:pre;\"> </span>Follow established security procedures</li><li><span style=\"white-space:pre;\"> </span>Troubleshoot and resolve Online Banking issues</li><li><span style=\"white-space:pre;\"> </span>Demonstrate effective use of Emulation-Online Banking </li><li><span style=\"white-space:pre;\"> </span>Troubleshoot and resolve Bill Payment issues </li><li><span style=\"white-space:pre;\"> </span>Identify signs of potential fraud and take appropriate actions </li><li><span style=\"white-space:pre;\"> </span>Process requests for changes to existing accounts and loans using established procedures</li><li><span style=\"white-space:pre;\"> </span>Close existing accounts as needed</li><li><span style=\"white-space:pre;\"> </span>Submit member requests to appropriate departments using established e-mail templates </li><li><span style=\"white-space:pre;\"> </span>Demonstrate effective use of service delivery systems and direct members to the appropriate delivery channels </li><li><span style=\"white-space:pre;\"> </span>Ensure confidentiality of member account information</li><li><span style=\"white-space:pre;\"> </span>Open additional savings-products using established procedures</li><li><span style=\"white-space:pre;\"> </span>Assist with check ordering process</li><li><span style=\"white-space:pre;\"> </span>Independently process fee reversals</li><li><span style=\"white-space:pre;\"> </span>Cross-sell products/services when appropriate </li><li><span style=\"white-space:pre;\"> </span>Reconcile/balance daily work</li></ul><p>Essential Intermediate Functions</p><ul style=\"list-style-type: square;\"><li><span style=\"white-space:pre;\"> </span>Display advanced member profiling techniques</li><li><span style=\"white-space:pre;\"> </span>Display the ability to make sound decisions</li><li><span style=\"white-space:pre;\"> </span>Identify and process PIN based and signature-based Visa Debit Card disputes </li><li><span style=\"white-space:pre;\"> </span>Identify and process PIN based and signature-based Visa Debit Card fraud</li><li><span style=\"white-space:pre;\"> </span>Demonstrate ability to identify and resolve more complex requests </li><li><span style=\"white-space:pre;\"> </span>Effectively process ACH stop payment requests </li><li><span style=\"white-space:pre;\"> </span>Process Pay by Phone requests </li><li><span style=\"white-space:pre;\"> </span>Independently process incoming member e-mail requests and TMC tickets</li><li><span style=\"white-space:pre;\"> </span>Independently process name, account title and beneficiary changes using established procedures </li><li><span style=\"white-space:pre;\"> </span>Verify member requests via outbound telephone calls</li><li><span style=\"white-space:pre;\"> </span>Demonstrate ability to troubleshoot and conduct research on all loan accounts </li><li><span style=\"white-space:pre;\"> </span>Open all new IRA’s (Traditional and Roth)</li><li><span style=\"white-space:pre;\"> </span>Process IRA Transactions</li><li><span style=\"white-space:pre;\"> </span>Assist with processing internal transfers, distribution, and allotments as needed</li><li><span style=\"white-space:pre;\"> </span>Independently troubleshoot issues and conduct maintenance on Visa Credit Cards </li><li><span style=\"white-space:pre;\"> </span>Independently troubleshoot issues and conduct maintenance on Visa Debit Cards </li><li><span style=\"white-space:pre;\"> </span>Process shared branch deposits (place appropriate check holds, etc.)</li><li><span style=\"white-space:pre;\"> </span>Assist in end-of-day department balancing </li><li><span style=\"white-space:pre;\"> </span>Process incoming TMC tickets </li><li><br></li></ul><p>Essential Advanced Functions</p><ul style=\"list-style-type: square;\"><li><span style=\"white-space:pre;\"> </span>Research and resolve shared branch inquiries</li><li><span style=\"white-space:pre;\"> </span>Process complex IRA Transactions (Distributions/contributions and direct rollovers)</li><li><span style=\"white-space:pre;\"> </span>Assist with training new/incoming Phone Service Representatives</li><li><span style=\"white-space:pre;\"> </span>Assist with training BSRs for skill basing requirements </li><li><span style=\"white-space:pre;\"> </span>Independently respond to incoming emails received in the Online Banking Message Center </li><li><span style=\"white-space:pre;\"> </span>Independently respond to incoming emails received in the Member Service Inbox</li><li><span style=\"white-space:pre;\"> </span>Troubleshoot and resolve complex Online Banking Issues </li><li><span style=\"white-space:pre;\"> </span>Troubleshoot and resolve complex Bill Payment Issues </li><li><span style=\"white-space:pre;\"> </span>Effectively resolve complex member requests </li><li><span style=\"white-space:pre;\"> </span>Process expedited Visa Debit Card requests </li><li><span style=\"white-space:pre;\"> </span>Process expedited Visa Credit Card requests </li><li><span style=\"white-space:pre;\"> </span>Demonstrate thorough understanding of Regulations-Including Reg. D and Reg. E</li><li><span style=\"white-space:pre;\"> </span>Discuss loan products and processes </li><li><span style=\"white-space:pre;\"> </span>Explain and offer all deposit related products to members</li><li><span style=\"white-space:pre;\"> </span>Assist with plastic ordering, problem resolution, losses</li><li><span style=\"white-space:pre;\"> </span>Demonstrate ability to troubleshoot and resolve loan inquiries/errors </li><li><span style=\"white-space:pre;\"> </span>Knowledgeable in all aspects of consumer lending, including home equity loans</li><li><span style=\"white-space:pre;\"> </span>Research and resolve complex TMC tickets </li></ul><p>Job Qualifications:</p><p>Knowledge of:</p><p>-<span style=\"white-space:pre;\"> </span>Banking Products/services</p><p>-<span style=\"white-space:pre;\"> </span>Policies/procedures and service philosophy</p><p>-<span style=\"white-space:pre;\"> </span>Safety/security programs (i.e., false alarms, robberies, bomb threats and extortion) </p><ul style=\"list-style-type: square;\"><li> In-house computer system</li><li> Fraud identification and prevention techniques</li><li> Regulatory understanding</li><li> PC literate, including working knowledge of Outlook, Word, and Excel</li></ul><p>Ability to:</p><p>-<span style=\"white-space:pre;\"> </span>Understand/Follow moderately complex written and oral instructions</p><p>-<span style=\"white-space:pre;\"> </span>Express oneself clearly/concisely, both orally/in writing</p><p>-<span style=\"white-space:pre;\"> </span>Prioritize multiple member requests (handle daily routine with moderate freedom to interpret and act upon various situations)</p><p>-<span style=\"white-space:pre;\"> </span>Present a professional/personable personality to reinforce WEFF's professional image</p><p>-<span style=\"white-space:pre;\"> </span>Interact with multiple departments daily</p><p>-<span style=\"white-space:pre;\"> </span>Work within precise standardized guidelines with some latitude to take initiative</p><p>-<span style=\"white-space:pre;\"> </span>Possess versatility/flexibility to successfully serve as a back-up to other positions as required</p><p>-<span style=\"white-space:pre;\"> </span>Possess creativity/resourcefulness to complete assigned duties without constant supervision</p><p>-<span style=\"white-space:pre;\"> </span>Possess mental concentration to resolve basic problems which are relatively redundant</p><p>-<span style=\"white-space:pre;\"> </span>Keep personal work updated and accurate</p><p>-<span style=\"white-space:pre;\"> </span>Accept limited responsibility for funds/records</p><p>-<span style=\"white-space:pre;\"> </span>Accept responsibility for access to confidential data and member account information</p><p>- <span style=\"white-space:pre;\"> </span>Sit for extended periods </p><p>Education/Experience </p><p>-<span style=\"white-space:pre;\"> </span>College Preferred </p><p>- High school level of language, math, and reasoning skills</p><p>-<span style=\"white-space:pre;\"> </span>Two years’ experience in a related field with equal responsibilities</p><p>-<span style=\"white-space:pre;\"> </span>Formal training should be supplemented with continuing internal and external education and self-development programs</p><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n<br/>Hybrid work",
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"clientRequisitionID": "1096",
"organizationalUnits": [],
"postingInstructions": [],
"additionalProperties": {},
"requisitionLocations": [
{
"address": {
"cityName": "Pembroke Pines",
"postalCode": "33024",
"countrySubdivisionLevel1": {
"codeValue": "FL"
}
},
"nameCode": {
"shortName": "Pembroke Pines Branch, Pembroke Pines, FL, US"
},
"aliasNames": []
}
],
"screeningRequirements": [],
"sponsoredVisaTypeCodes": []
},
"detail_meta": {
"url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/938012?cid=44b93167-8481-4636-9879-0bcd69483336&ccId=19000101_000001&lang=en_US&locale=en_US",
"http_status": 200,
"content_type": "application/json;charset=UTF-8",
"response_bytes": 21080
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/bb648baee1f181d4261baa59d3972bdf22bcecf2?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/d441e479-9cee-44e0-99cc-2f04be00f789JSONGET https://api.bluedoor.sh/job-postings/v1/sources/3669a8df-e4a6-4005-a09e-a3643e388be2JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/bb648baee1f181d4261baa59d3972bdf22bcecf2/eventsJSON