Product Owner

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    "departmentLabel": "Product",
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    "datePosted": "2026-01-14",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Case IQ helps organizations protect their employees, culture, and business through software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. Our customers include large enterprises that rely on Case IQ to manage high volumes of sensitive cases and reduce financial and brand risk.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We are hiring a Product Owner to own the delivery backlog for our core products. You will partner with Product Managers who own product strategy and roadmap outcomes, and with Engineering teams who own solution design and execution. Your focus is to translate product intent into clear, testable work, keep the backlog healthy and enable predictable delivery of customer value.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What You'll Do: </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Own and continuously refine the team backlog to maximize delivered value within roadmap guardrails.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Translate product goals and customer problems into well-formed epics and user stories with clear acceptance criteria and supporting context (happy and alternate requirements).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lead backlog refinement with Engineering and ensure stories meet a shared Definition of Ready before sprint commitment.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Be the day-to-day requirements decision-maker for the team: answer questions quickly, clarify scope, and make pragmatic tradeoffs to keep delivery moving.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Partner with Engineering and QA to define testable acceptance criteria and validate completed work, accepting/rejecting stories based on agreed criteria.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support sprint planning and sprint reviews by presenting priorities, context, and acceptance criteria, ensuring completed work is demonstrable and aligns with intended outcomes.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Coordinate Stakeholder Input and triage intake (Support/CS escalations, customer feedback, technical debt requests) into the backlog with appropriate context and priority rationale, shielding the engineering team from unplanned work.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Collaborate with Product Management on discovery and evidence gathering (customer calls, workflow observation, support data) and provide inputs that inform roadmap decisions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Contribute to release readiness by partnering with QA to assess quality risks, outstanding defects and release confidence, as well as supplying scope summaries, release notes inputs, and enablement details for international teams as needed.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Where You’ll Own:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">You are empowered to:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Order and re-order the workstream backlog within roadmap guardrails and agreed priorities.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Define acceptance criteria and determine whether a story meets “done” for product intent.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Make day-to-day scope tradeoffs within a sprint when new information emerges (while keeping the PM informed).</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">You will escalate to the Product Manager when:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">A decision materially changes roadmap priority, customer commitments, or commercial implications.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Tradeoffs involve cross-team dependencies, significant schedule impact, or major scope changes.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Requests touch pricing/packaging, contractual commitments, or high-risk compliance considerations.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">What Success Looks Like: </span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Engineering has a consistently “ready” backlog (typically 1–2 sprints ahead) with clear acceptance criteria and minimal churn due to unclear requirements.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Sprint outcomes are more predictable because stories are well-scoped, understood, and testable.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Stakeholders trust the backlog: priorities are transparent, rationale is documented, and intake is triaged consistently.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Shipped work solves the intended customer problem with fewer avoidable defects and less rework caused by ambiguity.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Who We're Looking For:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">3+ years of experience as a Product Owner, Business Analyst, Technical Product Owner, or similar delivery-focused product role in a SaaS environment.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Demonstrated ability to write high-quality user stories and acceptance criteria and to decompose epics into incremental deliverables.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience partnering closely with engineering teams (Agile/Scrum/Kanban) and operating in a fast feedback loop.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Comfort interfacing directly with enterprise customers to understand workflows and validate requirements.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong communication and stakeholder management skills; able to facilitate tradeoffs and document decisions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Working knowledge of analytics/telemetry concepts (instrumentation needs, adoption metrics) sufficient to specify requirements and interpret signals.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintain a high standard of security awareness, ensuring data protection, compliance with company policies, and adherence to industry standards in all aspects of work.</span></li>\n<li>Exercise the highest level of discretion in the handling and protection of all data and sensitive information.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Assets (Nice to Have): </span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience with investigations, case management, compliance, ethics, HR, or security incident workflows.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Data/BI experience (e.g., defining reporting requirements, partnering on dashboards).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience working on multi-tenant SaaS platforms, migrations, integrations, or reporting engines.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Exposure to GRC marketplaces/ecosystems.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Perks and Benefits</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Remote-first with a flexible work environment (team spans the US and Canada).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Competitive company-paid benefits starting day 1.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Generous professional development budget.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">RRSP/401k matching program.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Half-day Fridays in the summer.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Selected candidates will be contacted through BambooHR (please check your junk mail). </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Case IQ is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. If you have a disability or special need that requires accommodation, please contact us at <a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a>.</span></p>",
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