Customer Service Instant Return Representative

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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>Wage:</strong> $17.25 per hour</span></span></p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>Job Description:&nbsp;</strong></span></span></p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">The part time <strong>Instant Return Representative</strong> is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.&nbsp; This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.&nbsp;</span></span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>Responsibilities:</strong></span></span></p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Providing exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Resolving customer service concerns and issues professionally and effectively.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Inspecting the returning vehicle, recording any new damage, and completing the required documentation.&nbsp;</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Collecting damage costs for minor damages as outlined by company policy and procedures.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Driving continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Adhering to all company policies and procedures.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Providing directions in a courteous and expeditious manner.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Following guidelines of the customer service training provided to employees and successfully resolving customer issues, leaving customer with a positive experience.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Offering extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Ensuring accident/incident report is entered into the system and where appropriate any costs for damage is charged to customer when closing rental.&nbsp;</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Paying extra attention to windshield chip/crack and if detected charge customer when closing rental.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Providing customer with final invoice and explaining all charges in a courteous manner.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Performing any other related duties as assigned by management.</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>Qualifications:&nbsp;</strong></span></span></p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative. All employment is contingent on the successful completion of a background screen.&nbsp;</span></span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>Apply</strong> today and shift your <strong>career</strong> into drive for <strong>tomorrow!</strong>&nbsp;</span></span></p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">&nbsp;</span></span></p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>Benefits and Perks:&nbsp;</strong></span></span></p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:&nbsp;</span></span></p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Up to 40% off of the base rate of any standard Hertz Rental   &nbsp;</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Discounted Travel and Food</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Career Growth with hands-on learning</span></span></li></ul>",
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