Help Desk Technician

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    "description": "<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The Help Desk Technician will be responsible for providing support for hardware and software issues related to the firm&rsquo;s user-facing systems. This includes workstations, peripherals, mobile devices, VoIP devices, A/V conferencing systems, desktop applications, cloud applications, and mobile applications. </span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The Help Desk Technician will work closely with the Systems Administration, IT Infrastructure, Information Security, and Development teams. Their primary role will be to troubleshoot, solve, triage, and escalate technical issues that are reported by the business.</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><br />\r\n<span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><b>Job Functions and Responsibilities</b></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Respond to requests for technical assistance in person, via phone, and electronically</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Troubleshoot and resolve user support requests</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Triage support tickets and escalate to the appropriate teams as necessary</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Develop technical documentation for resolving issues and supporting business processes</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Review tickets to identify trends and offer proactive solutions</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Create and manage accounts in Active Directory</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Manage accounts, licenses, and services in Microsoft 365</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Manage mobile devices in Microsoft Intune</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Deploy new workstations and software</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Onboarding and offboarding of employees</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Management of user hardware inventory in the Configuration Management Database (CMDB)</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Basic understanding of operating system&nbsp;components, process structure, file systems, registry hives, remote access, and event logging</span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n",
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