Mobile Service Field Specialist

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  "name": " Mobile Service Field Specialist",
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          "text": "<p>Are you a high-energy leader who thrives on creating change? We are looking for a passionate individual to lead our Mobile Service program. This is not a traditional automotive role. You are a consultant, a sales coach, and a hands-on trainer rolled into one. You will be responsible for working with dealership owners to embrace the future of automotive service, coaching their management teams on profitability, and getting \"hands-on\" in our mobile units to show technicians how it’s done. If you have a passion for customer experience, consultative sales, or retail leadership, and you aren’t afraid to get your hands dirty, we want you.&#xa0;</p><ul><li><p>50% Business Growth &amp; Sales:&#xa0;Consulting with Dealer Principals and Service Managers. You are \"selling\" the vision, overcoming objections, and building a profitable business model.&#xa0;&#xa0;</p></li></ul><ul><li><p>25% Change Management:&#xa0;Implementing new processes, analyzing KPIs, and fixing \"broken\" dealership processes.&#xa0;&#xa0;</p></li></ul><ul><li><p>25% Hands-On Technical Training:&#xa0;You will be in the Mobile Unit, demonstrating procedures and training technicians in the field.&#xa0;</p></li></ul><p><strong>Roles &amp; responsibilities&#xa0;</strong></p><ul><li><p>Serve as SME for Mobile Service&#xa0;implementation, sales, operations &amp; workflow process mapping.&#xa0;</p></li></ul><ul><li><p>Deliver technical &amp; non-technical training at dealerships, other venues within the assigned territory, and virtually. Training topics include new MS unit launch support, MS unit discovery, MS unit systems training, vehicle service &amp; repair procedures, MS demand generation, inspection-based sales &amp; customer satisfaction initiatives.&#xa0;</p></li></ul><ul><li><p>Instruct Technicians on proper vehicle lifting procedures, oil extraction/oil change procedure &amp; vehicle checkup process&#xa0;</p></li></ul><ul><li><p>Support and/or conduct other non-technical training.&#xa0;</p></li></ul><ul><li><p>Teach techniques for building rapport with customers, active listening, and conducting professional, high-integrity sales training to improve&#xa0;customer&#xa0;experience &amp; increase MS department revenue.&#xa0;</p></li></ul><ul><li><p>Assist dealership management with the development and execution of dealership&#xa0;go to market&#xa0;plans.&#xa0;</p></li></ul><ul><li><p>Observe dealership process activity and provide&#xa0;root cause analysis/action planning/training to improve performance&#xa0;with proven ROI strategies.&#xa0;</p></li></ul><ul><li><p>Monitor all KPIs for all dealerships within the territory and provide counsel to dealership management in support of achieving stated&#xa0;sales&#xa0;targets.&#xa0;</p></li></ul><ul><li><p>Ensure robust parts stocking strategy to support MS operations.&#xa0;</p></li></ul><ul><li><p>Develop MS unit parts stocking plan to support planned repair as well as additional needed service opportunities.&#xa0;&#xa0;</p></li></ul><ul><li><p>Assist Dealer recruiting&#xa0;&amp; retaining MS Technicians &amp; Coordinators&#xa0;</p></li></ul>",
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          "text": "<p>Physical requirements:&#xa0;This is a physically demanding field role&#xa0;as you will be responsible for&#xa0;demonstrating&#xa0;and&#xa0;training&#xa0;Mobile Service Van repair processes and procedures. To&#xa0;effectively train our teams, you must be able to:&#xa0;</p><ul><li><p>Effectively observe&#xa0;and&#xa0;demonstrate Mobile Service procedures,&#xa0;requiring&#xa0;prolonged standing, walking, bending, crouching, kneeling, and crawling under vehicles or reaching into engine bays.&#xa0;</p></li></ul><ul><li><p>Conduct van discovery training, consisting of frequently moving&#xa0;parts, tools, and equipment often weighing 10-50 lbs.&#xa0;</p></li></ul><ul><li><p>Work in outdoor environments with varied temperatures &amp; inclement weather alongside technicians.&#xa0;</p></li></ul><ul><li><p>Ability to travel&#xa0;80% of the time (both driving and flying)&#xa0;</p></li></ul><p>Qualification&#xa0;</p><ul><li><p>Passionate, resilient, and persuasive. Ability to talk to every level at the dealership and share best practices&#xa0;&#xa0;</p></li></ul><ul><li><p>High School&#xa0;diploma (bachelor’s&#xa0;degree preferred)&#xa0;</p></li></ul><ul><li><p>3+ years of customer-facing&#xa0;experience in&#xa0;automotive industry&#xa0;</p></li></ul><p>Bonus Points If You&#xa0;Have..&#xa0;</p><ul><li><p>Bachelor’s&#xa0;Degree&#xa0;</p></li></ul><ul><li><p>5+&#xa0;years of&#xa0;experience in automotive&#xa0;industry. Service&#xa0;in an&#xa0;aftermarket or&#xa0;dealership&#xa0;environment is a plus. Retail automotive experience is a plus.&#xa0;</p></li></ul><ul><li><p>Exceptional public speaking and presentation skills. You should be able to command a room of 20 people or a 1-on-1 meeting with&#xa0;an&#xa0;owner.&#xa0;</p></li></ul><p>Skills:&#xa0;</p><ul><li><p>Must&#xa0;have a wide-ranging background in automotive industry with corporate and retail knowledge.&#xa0;</p></li></ul><ul><li><p>Knowledge of automotive service tools &amp; equipment&#xa0;</p></li></ul><ul><li><p>Ability to train Technicians on Mobile Service tools &amp; equipment&#xa0;</p></li></ul><ul><li><p>Understanding basic automotive systems to effectively communicate&#xa0;to&#xa0;technicians and&#xa0;Coordinators.&#xa0;</p></li></ul><ul><li><p>Knowledge of&#xa0;Automotive Service&#xa0;Sales&#xa0;Process &amp;&#xa0;Techniques&#xa0;&#xa0;</p></li></ul><ul><li><p>Ability to deliver sales training to MS Coordinators &amp; Advisors&#xa0;</p></li></ul><ul><li><p>Must&#xa0;have rich experience in automotive training and facilitation.&#xa0;</p></li></ul><ul><li><p>Knowledge of automotive parts operations&#xa0;</p></li></ul><ul><li><p>Must&#xa0;have excellent written and verbal communication skills.&#xa0;</p></li></ul><ul><li><p>Proven record of accomplishment with program leadership.&#xa0;</p></li></ul><ul><li><p>Excellent&#xa0;Organizational skills&#xa0;</p></li></ul><p>Competencies:&#xa0;</p><ul><li><p>Strong communication skills, both oral and written&#xa0;</p></li></ul><ul><li><p>Strong analytical skills&#xa0;</p></li></ul><ul><li><p>Strong&#xa0;problem-solving&#xa0;skills&#xa0;</p></li></ul><ul><li><p>Exceptional collaboration and persuasion skills&#xa0;</p></li></ul><ul><li><p>Strong initiative and motivation&#xa0;</p></li></ul>",
          "title": "Qualifications"
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          "text": "<p>For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of&#xa0;Customer Experience, Repair Optimization, Learning&#xa0;and&#xa0;Insights.&#xa0;We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.</p>",
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          "text": "<div sr-tagline=\"\"></div><p>MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.</p>",
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