Parsed Structured
{
"language": "en",
"location": {
"raw": "Saint Julian's, Eastern Region, Malta",
"city": "Saint Julian's",
"region": "Eastern Region",
"country": "Malta",
"is_remote": false,
"confidence": 0.8
},
"salary_max": null,
"salary_min": null,
"inferred_at": "2026-06-06T08:46:48.976Z",
"launch_scope": {
"reason": "bamboohr_production_catalog",
"included": true,
"location": {
"raw": "Saint Julian's, Eastern Region, Malta",
"city": "Saint Julian's",
"region": "Eastern Region",
"country": "Malta",
"is_remote": false,
"confidence": 0.8
},
"countries": [
"Malta"
]
},
"remote_policy": null,
"salary_period": null,
"workplace_type": null,
"salary_currency": null
}Native Structured
{
"list_job": {
"id": "68",
"isRemote": null,
"location": {
"city": null,
"state": null
},
"atsLocation": {
"city": "Saint Julian's",
"state": null,
"country": "Malta",
"province": "Eastern Region"
},
"departmentId": "18234",
"locationType": "1",
"jobOpeningName": "Customer Support Representative (Malta)",
"departmentLabel": "Customer service",
"employmentStatusLabel": "Full-Time"
},
"detail_errors": [],
"detail_job_opening": {
"location": {
"city": null,
"state": null,
"postalCode": null,
"addressCountry": null
},
"datePosted": "2025-08-25",
"atsLocation": {
"city": "Saint Julian's",
"state": "Eastern Region",
"country": "Malta",
"countryId": "133"
},
"description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">E-tainment, a leading multinational entertainment platform, is seeking a dedicated and results-oriented Support Representative to join our growing team. As a Support Representative, you will play a crucial role in providing exceptional customer service to both clients and content providers across our various streaming websites.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">E-tainment is a dynamic and innovative company with a global presence. We have been at the forefront of online entertainment since 2000, offering a wide range of streaming services. Our parent company is listed on the Paris stock exchange, and we have offices in Malta, Luxembourg, and Hungary.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\">This specific opening involves addressing inquiries, resolving issues, and ensuring a seamless experience for both clients and content providers. Additionally, the Support Representative will take on the responsibility of coaching content providers, guiding them in industry best practices, and helping them maximize their success on our platform.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold; text-decoration: underline\">This position is open to candidates who are currently residing in Malta.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">Key Responsibilities:</span><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Client Support:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Provide prompt, courteous, and professional responses to client inquiries via email and chat.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Troubleshoot technical issues related to account management, billing, and site navigation.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Escalate complex issues to appropriate departments while ensuring timely resolution.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Enforce regulatory/compliance measures in relation to the industry and online sales </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Maintain detailed records of client interactions and resolutions in the support database.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Content Providers Support:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Offer email and chat support to Content Providers , assisting with technical issues, profile management, and general site usage.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Guide models through the onboarding process, ensuring they understand platform policies and tools.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Validate registration attempts and user generated content based on the site’s internal policies</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Monitor and maintain the platform’s Fair play rules by interacting with the live users of the site</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Provide feedback to Content Providers on how to improve their profiles and performance.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Content Providers Coaching:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Conduct regular coaching sessions with Content Providers to share industry best practices, performance tips, and strategies for client engagement - under the leadership of the Key Account Manager</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Develop and update training materials, resources, and guidelines for Content Providers .</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Monitor Content Providers performance metrics and provide constructive feedback for improvement.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Stay up-to-date with industry trends and share relevant information with Content Providers to help them stay competitive.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Collaboration and Reporting:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Work closely with other support representatives and departments to ensure a consistent and high-quality support experience.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Report recurring issues, client feedback, and any technical problems to the Support Manager</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Contribute to the improvement of support processes and training materials.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">Qualifications:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Experience:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">3 years of previous experience in customer support, preferably in the entertainment industry or a related field.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Related experience working in agile environments</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Experience in a coaching or mentoring role is highly desirable.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Working in tandem with development teams, L2-L3 support experience is an advantage.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Skills:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Strong communication skills, both written and verbal.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Proficiency in English and French (other European Languages are considered an advantage).</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Ability to handle sensitive and confidential information with discretion.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Proficient in using support ticket systems and chat tools, such as Zendesk, Freshdesk or Salesforce.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Excellent problem-solving skills and a proactive approach to support.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Ability to work independently and manage multiple tasks efficiently.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">Benefits:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Competitive salary with varying employee benefits depending on working location.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Opportunities for career advancement and professional development.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Access to industry events, training programs, and resources.</span></li>\n</ul>",
"compensation": null,
"departmentId": "18234",
"locationType": "1",
"seekPromoted": false,
"jobCategoryId": null,
"jobOpeningName": "Customer Support Representative (Malta)",
"departmentLabel": "Customer service",
"jobOpeningStatus": "Open",
"minimumExperience": "Mid-level",
"jobOpeningShareUrl": "https://dnxcorp.bamboohr.com/careers/68",
"employmentStatusLabel": "Full-Time"
}
}