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Tailored Branch Support Team Leader

BrassRing 26235 / 5376 · Remote · Active · IBM Kenexa BrassRing

Job facts

FieldValue
CompanyBrassRing 26235 / 5376
TitleTailored Branch Support Team Leader
Normalized title-
Department / team-
LocationThe Team Leader, Canada
Work modelRemote / Remote
Employment type-
Salary-
Statusactive
ATS providerIBM Kenexa BrassRing
Posted / first seen— / 2026-06-16
Changed / last seen2026-06-16 / 2026-06-21

Related slices

PageWhat it containsOpen
Company jobsActive postings from BrassRing 26235 / 5376.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through IBM Kenexa BrassRing.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in The Team Leader.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyBrassRing 26235 / 5376
Sourced2cc1027-a713-4492-b131-63c30b6194db
ATS providerIBM Kenexa BrassRing

Description

The Team Leader, Tailored Branch Support (TBS), leads a team of high-performing associates who provide remote, tailored operational and client support to Financial Advisors (FAs) across Canada. TBS partners closely with branch teams to deliver flexible, high-quality coverage aligned to each branch’s needs —ranging from short-term urgent support to long-term strategic assistance. The Team Leader ensures the team consistently delivers “first time, every time” service while enabling branch productivity, client experience, and business growth. This role combines people leadership, operational execution, and strategic partnership to ensure TBS is a trusted extension of the branch. Key Responsibilities: 1. Team Leadership & Performance Management Lead, coach, and develop a team of TBS associates delivering remote branch support across multiple service models Foster a culture of accountability, collaboration, and continuous improvement Provide ongoing performance feedback through coaching, quality reviews, and formal evaluations Support career growth and development planning for associates Build engagement across both Home Office and remote associates 2. Service Excellence & Client Experience Champion a world-class service culture , ensuring consistent delivery of accurate, timely, and high-quality support Reinforce TBS’s mission of delivering exceptional service and strong FA partnerships Monitor service levels, quality metrics, and client satisfaction outcomes Act as an escalation point for complex branch or client issues 3. Operational & Workflow Management Manage team capacity across multiple TBS support types (short-term, medium-term, long-term, and onboarding support) Proactively align staffing and skillsets to ensure supply anticipates and meets demand , leveraging trends, forecasting, and business insights to move from reactive to predictive workforce planning Continuously monitor demand patterns across branches to anticipate coverage needs and adjust resources ahead of time Leverage reporting and data analytics to optimize workflow, productivity, and turnaround times Ensure operational discipline across processes, compliance, and risk management 4. Branch & Stakeholder Partnership Build strong relationships with FAs, branch teams, and internal partners Ensure the team understands branch-specific needs and tailors support accordingly Partner with stakeholders on initiatives supporting the Canada Business Unit Communicate priorities, changes, and strategic direction effectively 5. Continuous Improvement & Innovation Identify and implement opportunities to improve efficiency, scalability, and service delivery Drive enhancements that improve the branch, client, and associate experience Contribute to evolving the TBS model to meet future business needs

Full job record

Job IDbaf048e3ff11ecb5148c2a739642f3912252dd68
Org IDdcf8e0c6-545e-426b-8971-f3edcfc5b7ff
Source IDd2cc1027-a713-4492-b131-63c30b6194db
Board IDd2cc1027-a713-4492-b131-63c30b6194db
Provideribm_kenexa_brassring
Provider Job Key1411603
TitleTailored Branch Support Team Leader
Normalized Title—
Statusactive
Activeyes
Location Text—
Department—
Team—
Employment Type—
Workplace Typeremote
Remote Policyremote
CountryCanada
Region—
CityThe Team Leader
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=26235&siteid=5376&jobid=1411603
Apply URLhttps://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=26235&siteid=5376&jobid=1411603
First Seen At2026-06-16 08:51:07Z
Last Seen At2026-06-21 11:08:25Z
Last Checked At2026-06-21 11:08:25Z
Last Changed At2026-06-16 08:51:07Z
Inactive At—
Source Posted At—
Source Updated At2026-06-15 00:00:00Z
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=ibm_kenexa_brassring/board=p:26235|s:5376/date=2026-06-21/2026-06-21T11-08-24-512Z-f9e633270bf9612e28829bc2b300cf9483cf53bba4774ead16fa19b4e2ffafcc.json
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      "Value": "<span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The Team Leader, Tailored Branch Support (TBS), leads a team of high-performing associates who provide <b>remote, tailored operational and client support to Financial Advisors (FAs)</b> across Canada.<br><br>TBS partners closely with branch teams to deliver <b>flexible, high-quality coverage aligned to each branch’s needs</b>—ranging from short-term urgent support to long-term strategic assistance. The Team Leader ensures the team consistently delivers <b>“first time, every time” service</b> while enabling branch productivity, client experience, and business growth.<br><br>This role combines <b>people leadership, operational execution, and strategic partnership</b> to ensure TBS is a trusted extension of the branch.<br><br><b>Key Responsibilities:</b></span></span></span></span></span><br><br><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><b>1. Team Leadership &amp; Performance Management</b></span></span></span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Lead, coach, and develop a team of TBS associates delivering remote branch support across multiple service models</span></span></span></span></span></span></li><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Foster a culture of <b>accountability, collaboration, and continuous improvement</b></span></span></span></span></span></span></li><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Provide ongoing performance feedback through coaching, quality reviews, and formal evaluations</span></span></span></span></span></span></li><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Support career growth and development planning for associates</span></span></span></span></span></span></li><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Build engagement across both <b>Home Office and remote associates</b></span></span></span></span></span></span></li></ul><br><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">2. Service Excellence &amp; Client Experience</span></span></b></span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Champion a <b>world-class service culture</b>, ensuring consistent delivery of accurate, timely, and high-quality support</span></span></span></span></span></span></li><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Reinforce TBS’s mission of delivering <b>exceptional service and strong FA partnerships</b> </span></span></span></span></span></span></li><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Monitor service levels, quality metrics, and client satisfaction outcomes</span></span></span></span></span></span></li><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Act as an escalation point for complex branch or client issues</span></span></span></span></span></span></li></ul><br><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><b>3. Operational &amp; Workflow Management</b></span></span></span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-left:16px; margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Manage team capacity across <b>multiple TBS support types (short-term, medium-term, long-term, and onboarding support)</b> </span></span></span></span></span></span></li><li style=\"margin-left:16px; margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Proactively align staffing and skillsets to ensure <b>supply anticipates and meets demand</b>, leveraging trends, forecasting, and business insights to move from reactive to <b>predictive workforce planning</b> </span></span></span></span></span></span></li><li style=\"margin-left:16px; margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Continuously monitor demand patterns across branches to anticipate coverage needs and adjust resources ahead of time </span></span></span></span></span></span></li><li style=\"margin-left:16px; margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Leverage reporting and data analytics to optimize workflow, productivity, and turnaround times </span></span></span></span></span></span></li><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ensure operational discipline across processes, compliance, and risk management</span></span></span></span></span></span></li></ul><br><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">4. Branch &amp; Stakeholder Partnership</span></span></b></span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Build strong relationships with FAs, branch teams, and internal partners</span></span></span></span></span></span></li><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ensure the team understands <b>branch-specific needs and tailors support accordingly</b></span></span></span></span></span></span></li><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Partner with stakeholders on initiatives supporting the Canada Business Unit</span></span></span></span></span></span></li><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Communicate priorities, changes, and strategic direction effectively</span></span></span></span></span></span></li></ul><br><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">5. Continuous Improvement &amp; Innovation</span></span></b></span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Identify and implement opportunities to improve <b>efficiency, scalability, and service delivery</b></span></span></span></span></span></span></li><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Drive enhancements that improve the <b>branch, client, and associate experience</b></span></span></span></span></span></span></li><li style=\"margin-bottom:11px; margin-left:16px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Contribute to evolving the TBS model to meet future business needs</span></span></span></span></span></span></li></ul>",
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      "QuestionType": null,
      "IsAutoComplete": false,
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      "IsChildQuestion": false,
      "selectedOptions": null,
      "IsParentQuestion": false,
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      "QuestionDescription": null,
      "ActualValueFromSolar": null,
      "SelectedOptionsFromSavedSearch": null
    },
    {
      "QId": 1,
      "Value": "Ontario, Mississauga ",
      "Options": null,
      "AjaxLoad": false,
      "VerityZone": null,
      "QuestionName": "formtext5",
      "QuestionType": null,
      "IsAutoComplete": false,
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      "IsParentQuestion": false,
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    }
  ],
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  "NextApplyDate": null,
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  "NoOfDaysToExpire": 0,
  "NoOfHoursToExpire": 0,
  "CurrentSubmissions": 0,
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}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/baf048e3ff11ecb5148c2a739642f3912252dd68?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/dcf8e0c6-545e-426b-8971-f3edcfc5b7ffJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/d2cc1027-a713-4492-b131-63c30b6194dbJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/baf048e3ff11ecb5148c2a739642f3912252dd68/eventsJSON

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