Vice President of Intake

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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About the Role</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Lisinski Law Firm is looking for a performance-driven Vice President of Intake to lead one of our most critical growth functions. This leader will own the strategy, coaching, and execution of our Intake organization,  responsible for converting scheduled consultations into signed legal cases. You’ll lead a bilingual team across two environments: a remote intake workforce throughout Latin America and in-office Intake Specialists embedded in our expanding U.S. offices. This role is ideal for a hands-on leader who loves building high-performing teams, driving conversion results, and scaling operations in a fast-growth environment.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Fluency in English and Spanish is required, along with the ability to travel 50%+ to coach teams and build strong, on-the-ground partnerships. </span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Your Key Contributions</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Own and drive Intake conversion performance across Virtual and Office channels by setting and cascading targets aligned to organizational goals, analyzing funnel and case quality data to identify and correct execution gaps, fostering a high‑quality conversion mindset, and partnering cross‑functionally to optimize lead handoffs and maximize downstream recovery.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Lead and develop a high‑performing, dual‑channel Intake organization by coaching leaders at every level, enforcing consistent performance management and development cadences, optimizing staffing based on demand and conversion data, addressing underperformance decisively, and effectively managing both remote and multi‑state office workforces to sustain strong culture and results.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Support new office launches by designing and executing Intake‑specific launch frameworks, including staffing models aligned to projected Cita volume, onboarding and training timelines, leadership coverage plans, and clearly defined performance ramp expectations, ensuring new locations achieve operational readiness, cultural alignment, and conversion targets within established launch windows.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Develop and execute differentiated Intake channel strategies for Virtual and Office environments by optimizing remote and in‑office operations, partnering with regional leadership to drive high‑performance culture, rapidly addressing channel performance gaps, and leading scalable office‑launch frameworks to support business expansion.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Standardize and elevate Intake consultation effectiveness by enforcing the BD Playbook and consultative selling framework, leading quality review and live coaching cadences, building robust objection‑handling resources, partnering with Training/QA on onboarding and skill development, and ensuring specialists clearly and accurately position the firm’s full legal services portfolio.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Enable Intake performance through Amazon Connect by driving platform adoption, leveraging real‑time monitoring and analytics for coaching and accountability, partnering with IT/Ops on CRM integration, enforcing consultation‑handling standards, and using data insights to replicate top‑performer behaviors and identify early performance risks.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Partner with executive leadership and HR to design, communicate, and manage transparent, performance‑aligned compensation and incentive programs that motivate conversion excellence, reinforce winning behaviors, recognize top performers, ensure equity and clarity, and attract and retain high‑caliber Intake talent across Virtual and Office channels.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Drive operational excellence across the Intake organization by managing daily execution rhythms, partnering with Sales Ops and BI to ensure accurate and consistent performance reporting, standardizing workflows and SOPs across channels, and providing regular, structured performance updates to executive leadership to align priorities and close gaps.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Ensure Intake consultations meet legal, ethical, and quality standards by maintaining accurate case qualification, clear representation of services and pricing, strong client expectation‑setting, and partnering cross‑functionally to identify and correct consultation gaps that impact retention, risk, or client outcomes.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What Makes You a Great Fit</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Bachelor’s degree in Business, Marketing, Communications, or a related field is required; an advanced degree (MBA or equivalent) is preferred but not required.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Minimum 10+ years of progressive sales leadership experience, with at least 5 years leading large, multi-team sales organizations across multiple locations or geographies.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Proven, quantified track record of driving conversion rate improvement in a consultative, inbound, or appointment-based sales environment.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Experience leading multi‑layered sales organizations across frontline and management levels, with demonstrated success managing distributed teams across in‑office, remote, and international or nearshore environments.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Track record building structured coaching cadences — regular 1:1s, call/consultation review, live observation, side-by-side coaching — with demonstrated impact on individual and team performance.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Experience in high-growth, fast-moving organizations where the leader had to drive performance improvement while simultaneously building coaching and accountability infrastructure.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Experience in consultative, high-stakes, high-emotion sales environments — legal services, healthcare, financial services, insurance, or similar — where the client interaction requires genuine empathy and trust-building.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Experience managing or partnering on sales compensation design, including aligning incentive structures with conversion performance and desired behaviors.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Experience supporting new location or territory launches with defined staffing models and performance ramp expectations.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Fluent in Spanish and English</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">How You'll Benefit</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of&nbsp;our employees and their families. We recognize the importance of health and well-being&nbsp;and are committed to fostering an environment where every team member can feel and perform at&nbsp;their bes</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">t.</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">401k Match&nbsp;&nbsp;</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Medical, Dental, &amp; Vision Insurance&nbsp;</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Options for Health Savings Account or Flexible Spending Account&nbsp;&nbsp;</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Dependent Care FSA&nbsp;</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Basic Life Insurance&nbsp;</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Voluntary Life &amp; AD&amp;D&nbsp;</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Disability Insurance&nbsp;</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Hospital Indemnity Insurance&nbsp;</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Employee Assistance Program&nbsp;</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Calm App Subscription&nbsp;</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Paid Time Off&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Our Firm</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">At </span><a href=\"https://lisinskifirm.com/en/about-us/\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Lisinski Law Firm</span></a><span style=\"font-size:12pt;white-space:pre-wrap;\">, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Our Values</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.</span></p>",
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