Team Lead Account Management (m/f/d)

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  "source_hash": "3bf354bdfffe0464fe00fb0d788f82c32950208edd642ec4fce819bfee1d7c1c",
  "last_changed_at": "2026-05-30T06:09:02.626Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Munich/Berlin/Frankfurt a.M./remote",
    "city": null,
    "region": null,
    "country": "Munich/Berlin/Frankfurt a.M./remote",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:48:23.562Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
    "location": {
      "raw": "Munich/Berlin/Frankfurt a.M./remote",
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      "country": "Munich/Berlin/Frankfurt a.M./remote",
      "is_remote": true,
      "confidence": 0.8
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    "countries": [
      "Munich/Berlin/Frankfurt a.M./remote"
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  "remote_policy": "remote",
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  "workplace_type": "remote",
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{}

{
  "id": "2597462",
  "name": "Team Lead Account Management (m/f/d)",
  "office": "Munich/Berlin/Frankfurt a.M./remote",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-04-10T09:21:45+00:00",
  "seniority": "experienced",
  "department": "Revenue Group",
  "occupation": "account_management_commissioned",
  "subcompany": "casavi GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your mission",
      "value": "<span style=\"font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">As Team Lead Account Management, you are the architect of our customer relationships. You bear strategic responsibility for identifying and sustainably unlocking the full growth potential within our customer base. Your primary focus is on scaling the team, optimising our retention and expansion strategies, and sustainably maximising Net Revenue Retention (NRR). Your specific responsibilities are: </span><br><br><ul style=\"margin-top:0;margin-bottom:0;\"><li style=\"list-style-type:disc;font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><span style=\"font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Strategic growth management: You are responsible for our expansion (up-selling and cross-selling) and retention targets (renewal management) across the entire customer portfolio and develop strategies to maximise Customer Lifetime Value</span></li><li style=\"list-style-type:disc;font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><span style=\"font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Transformative leadership: You will take on the technical and managerial leadership of your team (currently 5 Account Managers) and provide ongoing coaching. You will foster a performance culture based on motivation and individual development</span></li><li style=\"list-style-type:disc;font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><span style=\"font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Performance management: You will be responsible for regular KPI reporting and forecasting, and will derive strategic recommendations for management from these</span></li><li style=\"list-style-type:disc;font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><span style=\"font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Process Design & CRM Optimisation: You will actively help shape the strategic structuring of portfolios and drive the implementation of new Salesforce processes to take expansion and retention to the next level</span></li><li style=\"list-style-type:disc;font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><span style=\"font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Central Point of Contact: You will represent the Account Management Team and act as a communicative bridge to other units internally</span></li><li style=\"list-style-type:disc;font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><span style=\"font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Externally, you act as the next point of contact for customers and support your team members during complex contract negotiations</span></li></ul>"
    },
    {
      "name": "Your profile",
      "value": "<ul style=\"margin-top:0;margin-bottom:0;\"><li style=\"list-style-type:disc;font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><span style=\"font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">You have at least five years of experience in sales or existing customer management with SaaS B2B clients, ideally in a scale-up</span></li><li style=\"list-style-type:disc;font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><span style=\"font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">You have two to three years of experience in a managerial role and have demonstrated that you can improve the performance of your team members through individual support and coaching</span></li><li style=\"list-style-type:disc;font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><span style=\"font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">You possess strong analytical skills and a keen understanding of complex process structures </span></li><li style=\"list-style-type:disc;font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><span style=\"font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">You have a proven track record of achieving your strategic goals using KPIs and driving them forward successfully</span></li><li style=\"list-style-type:disc;font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><span style=\"font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">You are communicative, highly organised and able to quickly establish goal-oriented working relationships with a variety of stakeholders</span></li><li style=\"list-style-type:disc;font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><span style=\"font-size:10.5pt;font-family:Montserrat, sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">You have excellent German language skills (C2) and English language skills (min. C1)</span></li></ul>"
    },
    {
      "name": "Why us?",
      "value": "<ul style=\"border:0px solid rgb(229,231,235);font-family:Montserrat, sans-serif, Inter, Arial, Helvetica, sans-serif;margin:8px 0px;padding:0px 0px 0px 24px;color:rgb(66,66,66);font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\">An open-minded and friendly team working with agile methods - as proven by our Kununu Score of 4,6</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\">Flexible & hybrid working</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\">60 days workation per year in the EU & 2 days social leave</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\">Company events & sports offers</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\">Corporate benefits</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\">Company pension scheme</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\">Childcare allowance</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\">EGYM Wellpass membership discount</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\">Diverse development opportunities</li></ul>"
    },
    {
      "name": "You want to be part of our success story?",
      "value": "<span style=\"color:rgb(66,66,66);font-family:Montserrat, sans-serif, Inter, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">Are you a teamplayer looking for an opportunity to grow in an international and agile environment? Then join our team! Apply now and tell our Recruiting Manager Anna why you are the right person for this job. We are looking forward to your application with CV, earliest start date and salary expectation. Please send your application documents in English. </span><br style=\"border:0px solid rgb(229,231,235);font-family:Montserrat, sans-serif, Inter, Arial, Helvetica, sans-serif;color:rgb(66,66,66);font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"color:rgb(66,66,66);font-family:Montserrat, sans-serif, Inter, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">Want to get a comprehensive look behind the scenes at casavi? Follow us on Instagram </span><span style=\"color:rgb(66,66,66);font-family:Montserrat, sans-serif, Inter, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\"><a href=\"https://www.instagram.com/casavipeople/\">@casavipeople</a></span><span style=\"color:rgb(66,66,66);font-family:Montserrat, sans-serif, Inter, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\"> and find out how team life is like at casavi!</span>"
    }
  ],
  "occupationCategory": "sales_and_business_development",
  "recruitingCategory": "Führungskräfte"
}