Junior Technical Support Specialist

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    "location": {
      "city": "Zagreb",
      "state": "Grad Zagreb",
      "postalCode": "10110",
      "addressCountry": "Croatia (Hrvatska)"
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    "datePosted": "2026-05-22",
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    "description": "<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Place of work: Zagreb Office (on-site)</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">ABOUT SOFASCORE</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif\"><a href=\"http://sofascore.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 12pt\">Sofascore</span></a><span style=\"font-size: 12pt\"> is a sports-tech company created with one goal in mind – giving sports enthusiasts a deeper understanding of the game. </span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Our platform is the leading provider of advanced sports insights. From the biggest derbies to amateur matches, every game counts - that’s why we have the largest data coverage with 20,000+ tournaments across 25 sports. This comes easy with Torneo, our very own tournament management software for lower leagues.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 12pt\">The global recognition of the Sofascore Rating, along with the Player of the Season award for the highest-rated players, positioned us as the authority in evaluating player performance.</span><span style=\"font-size: 12pt\"><br><br></span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The Sofascore team counts more than 300 experts in 20 teams, primarily playing at our home court in Croatia, but we also have talents showing their skills worldwide.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif\"><a href=\"http://corporate.sofascore.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 12pt\">More about the company</span></a><span style=\"font-size: 12pt\"> /// </span><a href=\"https://www.sofascore.com/news/?category=business\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 12pt\">More about the platform</span></a></span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">ABOUT THE ROLE</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">As a </span><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Junior Technical Support Specialist</span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">, you will be responsible for responding to customer inquiries and delegating reported issues (bugs). Your main task will be to identify and report errors in the application and on the website. This includes addressing simpler issues directly or—if the problems are more complex—prioritizing them, attempting to identify their source, and contacting the appropriate team to resolve them.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Reports received via email are entered into the internal ticket management system. In other cases, it may be necessary to contact an external data provider or, if possible, resolve the issue directly. In addition, you will test our apps and website, edit sports data, and provide support to our customers by clarifying functionalities.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Your tasks and responsibilities </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">User support</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Identifying customer needs and assisting them in using specific features</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Prioritizing and delegating reported issues</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Testing new functionalities in the application and on the website</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Editing sports data</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Evaluating and generating new ideas to improve services</span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Working hours</span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"> are organized in two shifts (07:00 - 15:00, 15:00 - 23:00), from Monday to Sunday. Each employee works five days a week according to a predefined schedule, with at least one weekend day included.</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What you bring to the team</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">At least six months of relevant experience in technical/customer support roles (student or full-time)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Strong knowledge of sports – your friends say you're a true sports fan :)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Advanced proficiency in written and spoken English</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Excellent communication and problem-solving skills</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Strong analytical thinking and ability to learn quickly</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">High level of self-organization and multitasking skills</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Tech-savvy, with a strong interest in using technology for problem solving</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What we offer </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Freedom to organize your workday and schedule in a flexible way</span></li>\n<li><span style=\"font-size: 12pt\">A generous education budget and opportunities to attend international conferences and workshops</span></li>\n<li><span style=\"font-size: 12pt\">Top-notch equipment (laptop, smartphone budget, ergonomic office chairs, and height-adjustable desks)</span></li>\n<li><span style=\"font-size: 12pt\">Annual paid general medical check-up</span></li>\n<li><span style=\"font-size: 12pt\">Family benefits package</span></li>\n<li><span style=\"font-size: 12pt\">Sofascore Canteen (lunch options) </span></li>\n<li><span style=\"font-size: 12pt\">Sofascore Bar (coffee and drinks on us)</span></li>\n<li><span style=\"font-size: 12pt\">Additional benefits communicated throughout the selection process</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt\">Sounds good? It gets even better.</span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span style=\"color: rgb(14, 16, 26); font-size: 12pt\"><br></span><span style=\"color: rgb(14, 16, 26); font-size: 12pt; font-weight: bold\">Send us your CV in English or Croatian. </span><span style=\"color: rgb(14, 16, 26); font-size: 12pt\">Applications in other languages will not be considered. </span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(14, 16, 26); font-family: Inter, sans-serif; font-size: 12pt\">Looking forward to hearing from you. Let’s get the ball rolling! 🔥</span></p>\n<p><br></p>\n<p><br></p>",
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