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Lead Referrals Specialist

301a5408 A748 42d5 9892 8deaccf9d270 19000101 000001 · Baltimore, MD, US, Baltimore, MD · Active · $42,000–$53,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company301a5408 A748 42d5 9892 8deaccf9d270 19000101 000001
TitleLead Referrals Specialist
Normalized title-
Department / team-
LocationBaltimore, MD, United States
Work model-
Employment typeFull Time
Salary$42,000–$53,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-22 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 301a5408 A748 42d5 9892 8deaccf9d270 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Baltimore.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company301a5408 A748 42d5 9892 8deaccf9d270 19000101 000001
Source0b99fcd7-017b-4284-aabf-2c0be670897e
ATS providerADP Workforce Now Recruiting

Description

Overview The Lead Referrals Specialist provides best-in-class customer service to clients, staff, and visitors through administrative support. This role accurately and efficiently manages confidential information in multiple databases and systems to support clients through the referral processing cycle. The Lead Referrals Specialist promotes the work of referrals specialists and assists the Referrals Coordinator with performance improvement activities. Key Role Responsibilities Sets clear expectations, creates a culture of open communication and helps team members solve complex problems through individual supervision and team meetings. Motivates and engages staff, fostering a professional and collaborative environment Completes all duties of the Referrals Specialist Collaborates with the Referrals Coordinator to lead the work of the referral specialists in the team to ensure timely processing and referral tracking occurs. Supports Referral coordinator in maintaining all referral-related resources for organization and team including Specialist Directory (insurances and contact info), letter templates, authorization requirements. Oversees the data tracking of teams KPI in referral processing and tracking in Azara and Power BI with the support of the referral coordinator. Knowledge, Experience, and Skills Formal Education and Training High school diploma or GED required Associate degree preferred; relevant work experience may be substituted Experience At least two (2) years of experience in client services, preferably in processing, scheduling, and coordinating client referrals. One year of supervisory or leadership experience preferred Experience working with people who are experiencing homelessness or from low-income backgrounds. Experience working with computers and databases, preferably medical or insurance systems. Skills Must be able to efficiently operate multiple line telephone system, all internal databases and operating systems and registration for benefits and insurance throughout Health Care for the Homeless’ processes and procedures. Excellent customer service, with ability to clearly communicate verbally and in writing. Must be able to maintain confidentiality in all circumstances. Must be able to remain calm in highly inflammatory circumstances, providing and taking clear direction and maintaining a respectful demeanor. High level of motivation, initiative, and responsibility. Able to work with interdisciplinary teams Able to cope with interruptions, be flexible and be a team player Bilingual in Spanish and English preferred

Full job record

Job IDba5bfa23fa9821efc655c211aef4c5445b151f47
Org ID6a0a1ec0-8487-48af-bc11-4aa62c90f8aa
Source ID0b99fcd7-017b-4284-aabf-2c0be670897e
Board ID0b99fcd7-017b-4284-aabf-2c0be670897e
Provideradp_workforcenow
Provider Job Key574618
TitleLead Referrals Specialist
Normalized Title—
Statusactive
Activeyes
Location TextBaltimore, MD, US, Baltimore, MD
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMD
CityBaltimore
Salary Raw42000.00 To 53000.00 (USD) Annually
Salary Min42,000
Salary Max53,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=301a5408-a748-42d5-9892-8deaccf9d270&ccId=19000101_000001&lang=en_US&type=JS&jobId=574618&jwId=9201947723384_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=301a5408-a748-42d5-9892-8deaccf9d270&ccId=19000101_000001&lang=en_US&type=JS&jobId=574618&jwId=9201947723384_1
First Seen At2026-05-31 18:14:58Z
Last Seen At2026-06-06 20:06:02Z
Last Checked At2026-06-06 20:06:02Z
Last Changed At2026-06-06 20:06:02Z
Inactive At—
Source Posted At2026-04-22 18:08:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=301a5408-a748-42d5-9892-8deaccf9d270|19000101_000001/date=2026-06-06/2026-06-06T20-06-01-916Z-e0a5ede309d6d9a5ac57ee5d4d0df184d41111b86754748bd61d8a7d5d8eaf84.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><span style='font-family: \"trebuchet ms\", sans-serif; font-size: 16px;'>&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><div class=\"fr-view\"><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;' id=\"isPasted\"><span style='font-size: 18px; color: rgb(46, 116, 181); font-family: \"trebuchet ms\", sans-serif;'><strong>Overview</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size: 16px; color: rgb(46, 116, 181); font-family: \"trebuchet ms\", sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;'><span style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'>The Lead Referrals Specialist provides best-in-class customer service to clients, staff, and visitors through administrative support. &nbsp; This role accurately and efficiently manages confidential information in multiple databases and systems to support clients through the referral processing cycle. &nbsp;The Lead Referrals Specialist promotes the work of referrals specialists and assists the Referrals Coordinator with performance improvement activities.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;'><span style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;'><span style='font-size: 18px; color: rgb(46, 116, 181); font-family: \"trebuchet ms\", sans-serif;'><strong>Key Role Responsibilities</strong></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'>Sets clear expectations, creates a culture of open communication and helps team members solve complex problems through individual supervision and team meetings.&nbsp;Motivates and engages staff, fostering a professional and collaborative environment</li><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><span style=\"color: black; background: white;\">Completes all duties of the Referrals Specialist</span></li><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><span style=\"color: black; background: white;\">Collaborates with the Referrals Coordinator to lead the work of the referral specialists in the team to ensure timely processing and referral tracking occurs.</span></li><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><span style=\"color: black; background: white;\">Supports Referral coordinator in maintaining all referral-related resources for organization and team including Specialist Directory (insurances and contact info), letter templates, authorization requirements.</span></li><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><span style=\"color: black; background: white;\">Oversees the data tracking of teams KPI in referral processing and tracking in Azara and Power BI with the support of the referral coordinator.&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-size: 18px;\"><strong><br></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;'><span style='font-size: 18px; color: rgb(46, 116, 181); font-family: \"trebuchet ms\", sans-serif;'><strong>Knowledge, Experience, and Skills </strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;'><span style='font-size: 16px; color: rgb(46, 116, 181); font-family: \"trebuchet ms\", sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><strong><span style=\"color:black;\">Formal Education and Training</span></strong></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'>High school diploma or GED required</li><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'>Associate degree preferred; relevant work experience may be substituted</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='color: black; font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><strong><span style=\"color:black;\">Experience&nbsp;</span></strong>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:right;'><span style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'>&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><span style=\"color: black;\">At least two (2) years of experience in client services, preferably in processing, scheduling, and coordinating client referrals.&nbsp;</span></li><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><span style=\"color: black;\">One year of supervisory or leadership experience preferred</span></li><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><span style=\"color: black;\">Experience working with people who are experiencing homelessness or from low-income backgrounds.</span></li><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><span style=\"color: black;\">Experience working with computers and databases, preferably medical or insurance systems.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><strong><span style=\"color:black;\">Skills&nbsp;</span></strong></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><span style=\"color: black;\">Must be able to efficiently operate multiple line telephone system, all internal databases and operating systems and registration for benefits and insurance throughout Health Care for the Homeless&rsquo; processes and procedures.</span></li><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><span style=\"color: black;\">Excellent customer service, with ability to clearly communicate verbally and in writing.</span></li><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><span style=\"color: black;\">Must be able to maintain confidentiality in all circumstances.</span></li><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><span style=\"color: black;\">Must be able to remain calm in highly inflammatory circumstances, providing and taking clear direction and maintaining a respectful demeanor.</span></li><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><span style=\"color: black;\">High level of motivation, initiative, and responsibility.</span></li><li style='font-size: 16px; font-family: \"trebuchet ms\", sans-serif;'><span style=\"color: black;\">Able to work with interdisciplinary teams</span></li><li style='font-size: 16px; 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