Customer Support Specialist - Finnish Speaking

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    "datePosted": "2026-05-20",
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    "description": "<p><span style=\"font-weight: bold\">WHO ARE WE?</span></p>\n<p>We’re PressEnter – a team of talented specialists redefining the iGaming landscape. Our bold, innovative spirit drives us to new heights in a fast-paced, competitive industry. At PressEnter, we support you on this exhilarating journey, just as you support us!</p>\n<p><br></p>\n<p>We’re truly a people-first organization. We operate on a foundation of transparency, camaraderie, and mentorship, always prioritizing your wellbeing. Join a culture that celebrates diversity and inclusion, and an environment built for career progression and growth. You’ll be a valued member of our team, and we can’t wait to welcome you aboard!</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">WHAT WILL YOU DO?</span></p>\n<ul>\n<li>Handle enhanced responsibilities in customer contact, especially with VIP, Responsible Gambling, KYC, and Escalation tasks.</li>\n<li>Provide exceptional service to VIP customers, analyzing and meeting their needs during core operational hours.</li>\n<li>Address responsible gambling concerns in line with MGA requirements, ensuring proper documentation and escalation.</li>\n<li>Verify all received documentation per MGA standards and report suspicious activity to relevant teams.</li>\n<li>Collaborate with all departments on compliance and complaint-related matters.</li>\n<li>Take ownership as a key contact for the Customer Service department during shifts, especially in the absence of management.</li>\n<li>Achieve key performance metrics set by management each month.<br><br></li>\n</ul>\n<p><span style=\"font-weight: bold\">WHO ARE YOU?</span></p>\n<ul>\n<li>Fluent/native in English and Finnish (speaking, reading &amp; writing).</li>\n<li>Excellent communication skills.</li>\n<li>Flexible and adaptable to the dynamic needs of the business.</li>\n<li>Detail-oriented with strong prioritization and decision-making abilities.</li>\n<li>Skilled at building relationships.</li>\n<li>Minimum 2 years’ experience in a similar role.</li>\n<li>Able to work shifts, including weekdays and weekends.</li>\n<li>Thrive as a flexible multitasker and a collaborative team player.<br><br></li>\n</ul>\n<p><span style=\"font-weight: bold\">WHAT WE OFFER</span></p>\n<ul>\n<li>HQ in Sliema, Malta with stunning sea views, shower facilities, and an open-plan workspace</li>\n<li>Hybrid working model</li>\n<li>Mental Well-Being Program</li>\n<li>Social gatherings on our terrace</li>\n<li>Team and company events</li>\n<li>Refer-a-Friend Bonus</li>\n<li>Private health insurance, dental insurance, and vouchers</li>\n<li>Discounted gym membership</li>\n</ul>",
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