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HomeCompanies4b7890fd 9888 4b56 9e3a 39d90964bb93 9200325768735 2Mobile Crisis Response- Program Assistant

Mobile Crisis Response- Program Assistant

4b7890fd 9888 4b56 9e3a 39d90964bb93 9200325768735 2 · Park Forest, IL, US, Park Forest, IL · On Site · Active · $17–$18 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company4b7890fd 9888 4b56 9e3a 39d90964bb93 9200325768735 2
TitleMobile Crisis Response- Program Assistant
Normalized title-
Department / team-
LocationPark Forest, IL, United States
Work modelOn Site
Employment typeFull Time
Salary$17–$18 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-05 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company4b7890fd 9888 4b56 9e3a 39d90964bb93 9200325768735 2
Source80fbc252-7157-47d2-8008-68a82bf9cacd
ATS providerADP Workforce Now Recruiting

Description

Aunt Martha’s Health & Wellness Position: Mobile Crisis Response – Program Assistant Division: Child Welfare Program: Mobile Crisis Response Unit (MCRU) Location: Park Forest, IL Schedule: Full-Time, Onsite Hourly Rate: $17.00 – $18.00/hour (based on experience) About Aunt Martha’s Aunt Martha’s Health & Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access, and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best—provide healthcare and wellness. Summary The Mobile Crisis Response – Program Assistant provides administrative and operational support to the Mobile Crisis Response Unit. This role ensures efficient coordination of communication, documentation, onboarding, and departmental processes while maintaining compliance with agency standards and community partnerships. Essential Duties and Responsibilities Handle incoming and outgoing communication in a timely manner on behalf of the Mobile Crisis Response Unit. Maintain accurate crisis documentation systems and prepare reports for the Director. Assist with the onboarding process for new staff, including managing departmental databases, spreadsheets, and files. Organize department meetings, secure dates, prepare materials, and record and distribute meeting minutes. Review and prepare documents for internal and external meetings, ensuring agendas and notes are distributed promptly. Format and create documents, spreadsheets, reports, memos, presentations, and graphics using Microsoft Office. Maintain department records and electronic filing systems. Manage projects, assist with audits, and maintain compliance documentation. Provide excellent customer service to staff, participants, and community partners. Coordinate internal and external document delivery and communication across departments. Maintain department office supplies, complete vouchers, and process purchase orders by established deadlines. Send reminders to staff regarding calendar events, training, and compliance requirements. Update community resource binders for linkage and referrals. Check MCRU emails, voicemails, and faxes daily to ensure proper routing of documentation for follow-up services. Submit required departmental documentation (timesheets, mileage, etc.) per agency protocol. Maintain departmental compliance schedules and assist with audits. Complete all required trainings, including Federal, IDHS, Agency Core Curriculum, and Mandated Reporter courses. Perform all other duties and projects as assigned. Travel to other locations as needed Trauma-Informed Care Employees are expected to use a trauma-informed approach emphasizing the “5 S’s”: Safety – Ensure physical and emotional safety for clients and staff. Self-Regulation – Manage one’s own emotions to remain effective during crisis situations. Supportiveness – Build respectful, caring relationships with clients. Strengths – Recognize and build upon the positive traits of all clients. Self-Care – Practice personal well-being to prevent burnout and manage secondary stress. Qualifications Education and Experience: Bachelor’s degree preferred. Previous administrative assistance experience required. Knowledge, Skills, and Abilities: Strong data entry skills and proficiency in Microsoft Office (Word, Excel, PowerPoint). Bilingual ( Spanish) preferred. Excellent written and verbal communication; strong interpersonal skills. Ability to maintain confidentiality of sensitive information. Excellent organizational skills, flexibility, and ability to manage multiple priorities. Strong attention to detail and follow-through. Ability to work occasional evenings and weekends as needed. Performance & Quality Standards Demonstrates understanding of Aunt Martha’s 4-Step Performance Improvement process using the PDSA (Plan, Do, Study, Act) methodology. Maintains confidentiality, professionalism, and respect in all communications. Exhibits a commitment to accuracy, consistency, and quality service delivery. Compensation & Benefits $17.00 – $18.00 hourly rate (based on experience) Health, Dental, and Vision Insurance Disability & Life Insurance Paid Vacation, Sick Days, and Holidays Retirement Plan Employee Assistance Program (EAP) Discounts on services such as cell phones, restaurants, and more Equal Opportunity Statement Aunt Martha’s Health & Wellness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Full job record

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TitleMobile Crisis Response- Program Assistant
Normalized Title
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Activeyes
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Department
Team
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Remote Policy
CountryUnited States
RegionIL
CityPark Forest
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Salary Min17
Salary Max18
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First Seen At2026-05-31 18:39:12Z
Last Seen At2026-06-06 12:59:55Z
Last Checked At2026-06-06 12:59:55Z
Last Changed At2026-06-06 12:59:55Z
Inactive At
Source Posted At2026-05-05 22:07:00Z
Source Updated At
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><h3 data-start=\"265\" data-end=\"306\" data-pasted=\"true\"><strong data-start=\"269\" data-end=\"304\">Aunt Martha&rsquo;s Health &amp; Wellness</strong></h3><p data-start=\"307\" data-end=\"573\"><strong data-start=\"307\" data-end=\"320\">Position:</strong> Mobile Crisis Response &ndash; Program Assistant<br data-start=\"363\" data-end=\"366\"><strong data-start=\"366\" data-end=\"379\">Division:</strong> Child Welfare<br data-start=\"393\" data-end=\"396\"><strong data-start=\"396\" data-end=\"408\">Program:</strong> Mobile Crisis Response Unit (MCRU)<br data-start=\"443\" data-end=\"446\"><strong data-start=\"446\" data-end=\"459\">Location:</strong> Park Forest, IL<br data-start=\"475\" data-end=\"478\"><strong data-start=\"478\" data-end=\"491\">Schedule:</strong> Full-Time, Onsite<br data-start=\"509\" data-end=\"512\"><strong data-start=\"512\" data-end=\"528\">Hourly Rate:</strong>&nbsp;$17.00 &ndash; $18.00/hour (based on experience)</p><hr data-start=\"575\" data-end=\"578\"><h3 data-start=\"580\" data-end=\"609\"><strong data-start=\"584\" data-end=\"607\">About Aunt Martha&rsquo;s</strong></h3><p data-start=\"610\" data-end=\"934\">Aunt Martha&rsquo;s Health &amp; Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access, and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best&mdash;provide healthcare and wellness.</p><hr data-start=\"936\" data-end=\"939\"><h3 data-start=\"941\" data-end=\"958\"><strong data-start=\"945\" data-end=\"956\">Summary</strong></h3><p data-start=\"959\" data-end=\"1283\">The Mobile Crisis Response &ndash; Program Assistant provides administrative and operational support to the Mobile Crisis Response Unit. This role ensures efficient coordination of communication, documentation, onboarding, and departmental processes while maintaining compliance with agency standards and community partnerships.</p><hr data-start=\"1285\" data-end=\"1288\"><h3 data-start=\"1290\" data-end=\"1335\"><strong data-start=\"1294\" data-end=\"1335\">Essential Duties and Responsibilities</strong></h3><ul data-start=\"1336\" data-end=\"3057\"><li data-start=\"1336\" data-end=\"1447\"><p data-start=\"1338\" data-end=\"1447\">Handle incoming and outgoing communication in a timely manner on behalf of the Mobile Crisis Response Unit.</p></li><li data-start=\"1448\" data-end=\"1536\"><p data-start=\"1450\" data-end=\"1536\">Maintain accurate crisis documentation systems and prepare reports for the Director.</p></li><li data-start=\"1537\" data-end=\"1658\"><p data-start=\"1539\" data-end=\"1658\">Assist with the onboarding process for new staff, including managing departmental databases, spreadsheets, and files.</p></li><li data-start=\"1659\" data-end=\"1768\"><p data-start=\"1661\" data-end=\"1768\">Organize department meetings, secure dates, prepare materials, and record and distribute meeting minutes.</p></li><li data-start=\"1769\" data-end=\"1890\"><p data-start=\"1771\" data-end=\"1890\">Review and prepare documents for internal and external meetings, ensuring agendas and notes are distributed promptly.</p></li><li data-start=\"1891\" data-end=\"2005\"><p data-start=\"1893\" data-end=\"2005\">Format and create documents, spreadsheets, reports, memos, presentations, and graphics using Microsoft Office.</p></li><li data-start=\"2006\" data-end=\"2068\"><p data-start=\"2008\" data-end=\"2068\">Maintain department records and electronic filing systems.</p></li><li data-start=\"2069\" data-end=\"2148\"><p data-start=\"2071\" data-end=\"2148\">Manage projects, assist with audits, and maintain compliance documentation.</p></li><li data-start=\"2149\" data-end=\"2235\"><p data-start=\"2151\" data-end=\"2235\">Provide excellent customer service to staff, participants, and community partners.</p></li><li data-start=\"2236\" data-end=\"2328\"><p data-start=\"2238\" data-end=\"2328\">Coordinate internal and external document delivery and communication across departments.</p></li><li data-start=\"2329\" data-end=\"2442\"><p data-start=\"2331\" data-end=\"2442\">Maintain department office supplies, complete vouchers, and process purchase orders by established deadlines.</p></li><li data-start=\"2443\" data-end=\"2536\"><p data-start=\"2445\" data-end=\"2536\">Send reminders to staff regarding calendar events, training, and compliance requirements.</p></li><li data-start=\"2537\" data-end=\"2601\"><p data-start=\"2539\" data-end=\"2601\">Update community resource binders for linkage and referrals.</p></li><li data-start=\"2602\" data-end=\"2718\"><p data-start=\"2604\" data-end=\"2718\">Check MCRU emails, voicemails, and faxes daily to ensure proper routing of documentation for follow-up services.</p></li><li data-start=\"2719\" data-end=\"2814\"><p data-start=\"2721\" data-end=\"2814\">Submit required departmental documentation (timesheets, mileage, etc.) per agency protocol.</p></li><li data-start=\"2815\" data-end=\"2885\"><p data-start=\"2817\" data-end=\"2885\">Maintain departmental compliance schedules and assist with audits.</p></li><li data-start=\"2886\" data-end=\"3002\"><p data-start=\"2888\" data-end=\"3002\">Complete all required trainings, including Federal, IDHS, Agency Core Curriculum, and Mandated Reporter courses.</p></li><li data-start=\"3003\" data-end=\"3057\"><p data-start=\"3005\" data-end=\"3057\">Perform all other duties and projects as assigned.</p></li><li data-start=\"3003\" data-end=\"3057\"><p data-start=\"3005\" data-end=\"3057\"><span style='color: rgb(34, 34, 34); font-family: Roboto, \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;' data-pasted=\"true\">Travel to other locations as needed&nbsp;</span></p></li></ul><hr data-start=\"3059\" data-end=\"3062\"><h3 data-start=\"3064\" data-end=\"3094\"><strong data-start=\"3068\" data-end=\"3092\">Trauma-Informed Care</strong></h3><p data-start=\"3095\" data-end=\"3178\">Employees are expected to use a trauma-informed approach emphasizing the &ldquo;5 S&rsquo;s&rdquo;:</p><ul data-start=\"3179\" data-end=\"3609\"><li data-start=\"3179\" data-end=\"3255\"><p data-start=\"3181\" data-end=\"3255\"><strong data-start=\"3181\" data-end=\"3191\">Safety</strong> &ndash; Ensure physical and emotional safety for clients and staff.</p></li><li data-start=\"3256\" data-end=\"3353\"><p data-start=\"3258\" data-end=\"3353\"><strong data-start=\"3258\" data-end=\"3277\">Self-Regulation</strong> &ndash; Manage one&rsquo;s own emotions to remain effective during crisis situations.</p></li><li data-start=\"3354\" data-end=\"3431\"><p data-start=\"3356\" data-end=\"3431\"><strong data-start=\"3356\" data-end=\"3374\">Supportiveness</strong> &ndash; Build respectful, caring relationships with clients.</p></li><li data-start=\"3432\" data-end=\"3512\"><p data-start=\"3434\" data-end=\"3512\"><strong data-start=\"3434\" data-end=\"3447\">Strengths</strong> &ndash; Recognize and build upon the positive traits of all clients.</p></li><li data-start=\"3513\" data-end=\"3609\"><p data-start=\"3515\" data-end=\"3609\"><strong data-start=\"3515\" data-end=\"3528\">Self-Care</strong> &ndash; Practice personal well-being to prevent burnout and manage secondary stress.</p></li></ul><hr data-start=\"3611\" data-end=\"3614\"><h3 data-start=\"3616\" data-end=\"3640\"><strong data-start=\"3620\" data-end=\"3638\">Qualifications</strong></h3><p data-start=\"3641\" data-end=\"3672\"><strong data-start=\"3641\" data-end=\"3670\">Education and Experience:</strong></p><ul data-start=\"3673\" data-end=\"3765\"><li data-start=\"3673\" data-end=\"3705\"><p data-start=\"3675\" data-end=\"3705\">Bachelor&rsquo;s degree preferred.</p></li><li data-start=\"3706\" data-end=\"3765\"><p data-start=\"3708\" data-end=\"3765\">Previous administrative assistance experience required.</p></li></ul><p data-start=\"3767\" data-end=\"3806\"><strong data-start=\"3767\" data-end=\"3804\">Knowledge, Skills, and Abilities:</strong></p><ul data-start=\"3807\" data-end=\"4347\"><li data-start=\"3807\" data-end=\"3898\"><p data-start=\"3809\" data-end=\"3898\">Strong data entry skills and proficiency in Microsoft Office (Word, Excel, PowerPoint).</p></li><li data-start=\"3807\" data-end=\"3898\"><p data-start=\"3809\" data-end=\"3898\">Bilingual ( Spanish) preferred.&nbsp;</p></li><li data-start=\"3899\" data-end=\"3975\"><p data-start=\"3901\" data-end=\"3975\">Excellent written and verbal communication; strong interpersonal skills.</p></li><li data-start=\"3976\" data-end=\"4041\"><p data-start=\"3978\" data-end=\"4041\">Ability to maintain confidentiality of sensitive information.</p></li><li data-start=\"4042\" data-end=\"4134\"><p data-start=\"4044\" data-end=\"4134\">Excellent organizational skills, flexibility, and ability to manage multiple priorities.</p></li><li data-start=\"4135\" data-end=\"4185\"><p data-start=\"4137\" data-end=\"4185\">Strong attention to detail and follow-through.</p></li><li data-start=\"4284\" data-end=\"4347\"><p data-start=\"4286\" data-end=\"4347\">Ability to work occasional evenings and weekends as needed.</p></li></ul><hr data-start=\"4349\" data-end=\"4352\"><h3 data-start=\"4354\" data-end=\"4393\"><strong data-start=\"4358\" data-end=\"4393\">Performance &amp; Quality Standards</strong></h3><ul data-start=\"4394\" data-end=\"4696\"><li data-start=\"4394\" data-end=\"4531\"><p data-start=\"4396\" data-end=\"4531\">Demonstrates understanding of Aunt Martha&rsquo;s 4-Step Performance Improvement process using the PDSA (Plan, Do, Study, Act) methodology.</p></li><li data-start=\"4532\" data-end=\"4614\"><p data-start=\"4534\" data-end=\"4614\">Maintains confidentiality, professionalism, and respect in all communications.</p></li><li data-start=\"4615\" data-end=\"4696\"><p data-start=\"4617\" data-end=\"4696\">Exhibits a commitment to accuracy, consistency, and quality service delivery.</p></li></ul><hr data-start=\"4698\" data-end=\"4701\"><h3 data-start=\"4703\" data-end=\"4734\"><strong data-start=\"4707\" data-end=\"4734\">Compensation &amp; Benefits</strong></h3><ul data-start=\"4735\" data-end=\"5031\"><li data-start=\"4735\" data-end=\"4788\"><p data-start=\"4737\" data-end=\"4788\">$17.00 &ndash; $18.00 hourly rate (based on experience)</p></li><li data-start=\"4789\" data-end=\"4829\"><p data-start=\"4791\" data-end=\"4829\">Health, Dental, and Vision Insurance</p></li><li data-start=\"4830\" data-end=\"4861\"><p data-start=\"4832\" data-end=\"4861\">Disability &amp; Life Insurance</p></li><li data-start=\"4862\" data-end=\"4904\"><p data-start=\"4864\" data-end=\"4904\">Paid Vacation, Sick Days, and Holidays</p></li><li data-start=\"4905\" data-end=\"4924\"><p data-start=\"4907\" data-end=\"4924\">Retirement Plan</p></li><li data-start=\"4925\" data-end=\"4962\"><p data-start=\"4927\" data-end=\"4962\">Employee Assistance Program (EAP)</p></li><li data-start=\"4963\" data-end=\"5031\"><p data-start=\"4965\" data-end=\"5031\">Discounts on services such as cell phones, restaurants, and more</p></li></ul><hr data-start=\"5033\" data-end=\"5036\"><h3 data-start=\"5038\" data-end=\"5075\"><strong data-start=\"5042\" data-end=\"5073\">Equal Opportunity Statement</strong></h3><p data-start=\"5076\" data-end=\"5240\">Aunt Martha&rsquo;s Health &amp; Wellness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p style=\"margin: 0in;font-size: medium;font-family: Aptos, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;\"><span style='font-size: 14px; font-family: \"times new roman\", serif;'>&nbsp;</span></p></div></div></div></div></div></div></div></div></div></div></div>\n",
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