Technical Account Manager

{
  "content_hash": "6065a1c7b6de747d156a76c4486bccd303fa48dc666b7e14e66ac06b31dc9e60",
  "source_hash": "bfffd7756d0bee755b4c34cc74c7d23aff72fa1e1d09e653fd5c028062f605f0",
  "last_changed_at": "2026-05-30T06:10:48.586Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Tallinn, Estonia, 10112, Estonia",
    "city": "Tallinn",
    "region": "Estonia",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:26:41.856Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Tallinn, Estonia, 10112, Estonia",
      "city": "Tallinn",
      "region": "Estonia",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "80",
    "isRemote": null,
    "location": {
      "city": "Tallinn",
      "state": "Estonia"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": null,
    "locationType": "0",
    "jobOpeningName": "Technical Account Manager",
    "departmentLabel": null,
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Tallinn",
      "state": "Estonia",
      "postalCode": "10112",
      "addressCountry": "Estonia"
    },
    "datePosted": "2026-05-13",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>At Ridango Group, we are one of the most experienced<span> </span><span style=\"font-weight: bold\">account-based ticketing, fleet management, real-time passenger information, data-driven insights, and route optimisation<span> </span></span>system providers globally. Our mission is to improve public transportation through smart and efficient solutions. We are on a journey to simplify public transport through technology. </p>\n<p> <span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\">About the role</span></p>\n<p>We are looking for a<span> </span><span style=\"font-weight: bold\">Technical Account Manager (TAM)</span><span> </span>to strengthen our team supporting public transport customers in Estonia. This role is for someone who is technically curious, enjoys working close to customers and wants to grow within a modern, technology-driven environment.</p>\n<p><br></p>\n<p>The ideal person is not necessarily an expert in all systems from day one – but someone who has a genuine interest in technology, understands how IT-based services operate and is motivated to learn, develop and take ownership over time.</p>\n<p><br></p>\n<p>This is an opportunity to join a growing team where you will work closely with both customers and highly competent technical specialists, contributing to stable operations while developing your own technical expertise.</p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li>Monitor and drive resolution of customer-impacting issues, ensuring SLA targets are met.</li>\n<li>Manage change requests end-to-end — from requirements capture through delivery and acceptance.</li>\n<li>Facilitate regular operational and service review meetings with customers.</li>\n<li>Escalate effectively within engineering and product when resolution is blocked.</li>\n<li>Maintain up-to-date customer health status and produce regular reporting.</li>\n<li>Manage local vendor relationships where a third-party acts as first-line support — providing direction, quality. oversight, and coordination for issues requiring physical on-site presence.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What we're looking for: </span></p>\n<ul>\n<li>Strong technical understanding of software/IT systems, ideally in transit or transport technology.</li>\n<li>Excellent communication and stakeholder management skills.</li>\n<li>Structured, process-driven approach to issue tracking and follow-up.</li>\n<li>Experience managing or coordinating with external vendors or field service partners.</li>\n<li>Fluency in Estonian and English is required.</li>\n<li>Swedish is a strong advantage given our Nordic customer base.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">We offer:</span><br></p>\n<ul>\n<li>An opportunity to participate in high-impact system development with a combination of hardware and software that influences billions of people around the globe. </li>\n<li>Dynamic and challenging work in a growing international technology company. </li>\n<li>Passionate and experienced leaders. A company culture that empowers people and where each employee’s contribution counts and is valued. </li>\n<li>Opportunity to grow together with an ambitious and expanding company filled with supportive and positive people. </li>\n<li>Competitive compensation package.<br></li>\n<li>Passion, fun, and power to make public transportation seamless to use. </li>\n<li>Hybrid role 3x in the Tallinn office</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Ready to transform public transport with us?</span><span> Apply now and let's build the future together. </span></p>",
    "compensation": null,
    "departmentId": null,
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Technical Account Manager",
    "departmentLabel": "",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://ridango.bamboohr.com/careers/80",
    "employmentStatusLabel": "Full-Time"
  }
}