IT Support Technician

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  "source_hash": "b2216137696e7a0bea10a8c12f99d624589965371087201699edcccfd25b9c01",
  "last_changed_at": "2026-05-30T06:01:24.262Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Cyprus, Ypsonas, 4180, Greece",
    "city": "Cyprus",
    "region": "Ypsonas",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:32:20.385Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Cyprus, Ypsonas, 4180, Greece",
      "city": "Cyprus",
      "region": "Ypsonas",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "796",
    "isRemote": null,
    "location": {
      "city": "Cyprus",
      "state": "Ypsonas"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19564",
    "locationType": "0",
    "jobOpeningName": "IT Support Technician",
    "departmentLabel": "IT Infrastructure / Support",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Cyprus",
      "state": "Ypsonas",
      "postalCode": "4180",
      "addressCountry": "Greece"
    },
    "datePosted": "2026-05-13",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-weight: bold\">Join FxPro</span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif\">: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, Dubai, and Yerevan. FxPro boasts a diverse workforce of over 600 employees representing 50 nationalities, making it an exciting and dynamic workplace. At </span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-weight: bold\">FxPro</span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif\">, we see each team member as an integral part of our success story.</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif\">As a</span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-weight: bold\"> IT Support Technician</span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif\">, you will be a part of our rapidly growing IT department. You will actively collaborate with other teams but also be the first point of contact for error reporting and support requests from other employees.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Responsibilities</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Set up new user accounts and machines</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Install and maintain hardware/software components on user PCs</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Keep operating systems and software updated and patched to maintain user-level security</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Replace defective hardware or systems when needed</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Act as the first point of contact for error reporting and end-user support</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Assist users in operating software and computer equipment</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Maintain an up-to-date inventory of software and hardware</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Collaborate with the network team to manage Telephony systems</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Maintain IoT devices (e.g., video conferencing systems, printers, etc.)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Work with other teams to troubleshoot and resolve system/network issues</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Record and update IT support tickets in the Jira Ticketing System</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Manage the company's physical access control system</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Update and review technical documentation</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Perform additional duties as required</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Requirements</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">University degree in Computer Science or a related IT field</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Excellent English language skills</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">2+ years of experience in a similar role will be considered an advantage</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with Microsoft Windows and MacOS operating systems</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Understanding of computer hardware</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Experience with Windows Active Directory</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Experience with Google Workspace Admin is an advantage</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Experience with Office 365 and Google Workspace applications</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Interview steps</span></p>\n<p><br></p>\n<ol>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Recruiter screen </span><span style=\"font-family: Arial, sans-serif\">(30 minutes) </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Technical Interview </span><span style=\"font-family: Arial, sans-serif\">(1 hour)</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Final Interview</span><span style=\"font-family: Arial, sans-serif\"> with manager (30 minutes) </span></span></li>\n</ol>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Our benefits</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Excellent compensation package</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Medical insurance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provident fund</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">In-house gym with a personal trainer</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Free daily lunch catering, snacks, and beverages</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Company discount card for various products &amp; services</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">21 days of annual leave and 10 days of sick leave annually</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Shuttle bus service from Limassol</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Birthday gift</span></li>\n</ul>",
    "compensation": null,
    "departmentId": "19564",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "IT Support Technician",
    "departmentLabel": "IT Infrastructure / Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://fxpro.bamboohr.com/careers/796",
    "employmentStatusLabel": "Full-Time"
  }
}