Trainer V

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    "ExternalDescriptionStr": "<p>&nbsp;</p><p><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">The <strong>Trainer V</strong> develops, delivers, and oversees curriculum and tools for training and onboarding employees in Conduent delivery roles. The <strong>Trainer V</strong> also leads the continuous improvement of training programs, ensuring alignment with business goals, operational performance, and regulatory requirements.</span></span></p><p>&nbsp;</p><p><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Responsibilities</strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p class=\"elementtoproof\"><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Conducts and oversees training classes for employees on the features and operation of mid- to high-complexity products, client tools, and processes, including intermediate to advanced soft skills.</span></span></p></li><li><p class=\"elementtoproof\"><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Leads onboarding and ongoing training programs to ensure employee readiness and performance.</span></span></p></li><li><p class=\"elementtoproof\"><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Identifies training needs and gaps through analysis of performance data, QA results, and operational feedback to set priorities.</span></span></p></li><li><p class=\"elementtoproof\"><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Designs, updates, and continuously improves training materials and courses based on client and internal needs, organizing content in a logical and effective sequence for delivery.</span></span></p></li><li><p class=\"elementtoproof\"><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Works with subject matter experts to validate that training content is current, accurate, and effective.</span></span></p></li><li><p class=\"elementtoproof\"><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Analyzes and prepares training resources and materials to support high-quality delivery across the training team.</span></span></p></li><li><p class=\"elementtoproof\"><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Evaluates training effectiveness through participant feedback, performance metrics, and reporting data.</span></span></p></li><li><p class=\"elementtoproof\"><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Conducts Train-the-Trainer sessions to ensure consistency and quality across all trainers.</span></span></p></li><li><p class=\"elementtoproof\"><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Analyzes, produces, and distributes training reports, providing insights and recommendations to leadership.</span></span></p></li><li><p class=\"elementtoproof\"><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Guides other trainers, assigns tasks, and ensures alignment with training standards and expectations.</span></span></p></li><li><p class=\"elementtoproof\"><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Oversees the creation and maintenance of online courses within the Learning Management System (LMS).</span></span></p></li><li><p class=\"elementtoproof\"><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Partners with operations, QA, and leadership to support performance improvement initiatives and change management efforts.</span></span></p></li><li><p class=\"elementtoproof\"><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Ensures all training materials and delivery methods comply with regulatory and audit requirements.</span></span></p></li><li><p class=\"elementtoproof\"><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Drives continuous improvement of training programs, processes, and team performance.</span></span></p></li></ul><p class=\"elementtoproof\">&nbsp;</p><p class=\"elementtoproof\"><span style=\"color: black; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Requirements</strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p class=\"elementtoproof\"><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Have a bachelor’s degree or equivalent experience.&nbsp;</span></span></p></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Display minimum of 2 years of experience working for NJHBC.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Have training experience in a transaction processing or call center environment.&nbsp;</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Display communications skills, interpersonal skills, and ability to work in a team environment while demonstrating flexibility and adaptability in a swiftly changing environment.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Able to work Monday through Friday onsite, as needed.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Proficiency with Excel, Word, and 365 mail.</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Flexible Working</strong></span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.&nbsp;</span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">In this role, you can expect the following working conditions:</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"vertical-align: middle;\"><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Hybrid work: Work in a way that allows you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders.</span></span></li></ul><p style=\"margin-left: 27pt;\"><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">&nbsp;</span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Working For You</strong></span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Perks and rewards designed for you:</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"vertical-align: middle;\"><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.</span></span></li><li style=\"vertical-align: middle;\"><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Retirement Savings: We will support you as you save for your future.</span></span></li><li style=\"vertical-align: middle;\"><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.</span></span></li><li style=\"vertical-align: middle;\"><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.</span></span></li><li style=\"vertical-align: middle;\"><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.</span></span></li><li style=\"vertical-align: middle;\"><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.</span></span></li><li style=\"vertical-align: middle;\"><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.</span></span></li></ul><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">&nbsp;</span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Join Us</strong></span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"vertical-align: middle;\"><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Bring your authentic self to work&nbsp;</span></span></li><li style=\"vertical-align: middle;\"><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Grow and thrive, both personally and professionally&nbsp;</span></span></li><li style=\"vertical-align: middle;\"><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Make a difference with our clients, in our communities, and with the millions of people we support&nbsp;</span></span></li></ul><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">&nbsp;</span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!</span></span></p><p>&nbsp;</p><p>&nbsp;</p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 10pt;\">Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $52,514 - $68,200.&nbsp;</span></span></p>",
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