Office Coordinator/Customer Service

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    "html_title": "Ryan Lawn & Tree Inc - Office Coordinator/Customer Service",
    "description_html": "<p><strong>Who we Are</strong></p><p><br></p><p>Ryan Lawn &amp; Tree is a $100M+ professional Lawn &amp; Landscape company and we have built one of the most respected lawn and tree care companies in the Midwest — and serve customers across Kansas, Missouri, Oklahoma, and Nebraska.&nbsp;</p><p><br></p><p><strong>Be the Heartbeat of the Office&nbsp;</strong></p><p><br></p><p>Every great operation needs someone who keeps things humming — a connector, a problem-solver, and a customer champion all rolled into one. At Ryan Lawn &amp; Tree, that's our <strong>Branch Coordinator</strong>. You're the first voice customers hear, the person who keeps schedules tight and operations smooth, and a key driver of the experience that keeps our customers coming back.<br>If you love people, thrive in a fast-paced environment, and take pride in doing things right — this role was built for you.</p><p><br><strong>About the Role</strong></p><p>The Branch Coordinator is an essential member of our team — responsible for creating a positive, welcoming experience for every customer and stakeholder while keeping the administrative and operational backbone of the branch running like clockwork. From the first phone call to the final follow-up, you set the tone for what it feels like to work with Ryan.<br></p><p><strong>What You'll Do</strong></p><ul><li><strong>Own the customer experience.</strong> Engage with customers via phone, email, chat, and occasionally in-person — addressing questions and concerns promptly, professionally, and with genuine care. First call resolution is always the goal.</li><li><strong>Master the schedule.</strong> Coordinate and optimize schedules across branch operations, managing resources efficiently and adapting quickly to changing priorities.</li><li><strong>Handle payments with precision.</strong> Assist customers with payment processing in full compliance with PCI standards.</li><li><strong>Know the product.</strong> Develop a thorough understanding of Ryan's services, products, and policies so you can deliver accurate, confident guidance every time.</li><li><strong>Keep records clean.</strong> Collect and update customer information, ensuring accurate account records and documentation of every interaction.</li><li><strong>Drive process improvement.</strong> Continuously identify opportunities to streamline operations, enhance efficiency, and elevate the customer experience.</li><li><strong>Collaborate across the business.</strong> Partner with sales, marketing, and other departments to align on strategies and achieve shared goals.</li><li><strong>Support sales growth.</strong> Engage in consultative selling — understanding customer needs, identifying prospects based on reports and timelines, and tailoring solutions to match what Ryan offers.</li><li><strong>Stay sharp on the market.</strong> Keep up with industry trends and competitor offerings to sharpen your approach and add value to every customer conversation.</li><li><strong>Gather and share feedback.</strong> Collect customer insights and share them with the team to continuously improve our products, services, and processes.</li></ul>",
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      "datePosted": "2026-04-28T20:30:37-05:00",
      "description": "<p>Description</p><p><strong>Who we Are</strong></p><p><br/></p><p>Ryan Lawn & Tree is a $100M+ professional Lawn & Landscape company and we have built one of the most respected lawn and tree care companies in the Midwest — and serve customers across Kansas, Missouri, Oklahoma, and Nebraska. </p><p><br/></p><p><strong>Be the Heartbeat of the Office </strong></p><p><br/></p><p>Every great operation needs someone who keeps things humming — a connector, a problem-solver, and a customer champion all rolled into one. At Ryan Lawn & Tree, that's our <strong>Branch Coordinator</strong>. You're the first voice customers hear, the person who keeps schedules tight and operations smooth, and a key driver of the experience that keeps our customers coming back.<br/>If you love people, thrive in a fast-paced environment, and take pride in doing things right — this role was built for you.</p><p><br/><strong>About the Role</strong></p><p>The Branch Coordinator is an essential member of our team — responsible for creating a positive, welcoming experience for every customer and stakeholder while keeping the administrative and operational backbone of the branch running like clockwork. From the first phone call to the final follow-up, you set the tone for what it feels like to work with Ryan.<br/></p><p><strong>What You'll Do</strong></p><ul><li><strong>Own the customer experience.</strong> Engage with customers via phone, email, chat, and occasionally in-person — addressing questions and concerns promptly, professionally, and with genuine care. First call resolution is always the goal.</li><li><strong>Master the schedule.</strong> Coordinate and optimize schedules across branch operations, managing resources efficiently and adapting quickly to changing priorities.</li><li><strong>Handle payments with precision.</strong> Assist customers with payment processing in full compliance with PCI standards.</li><li><strong>Know the product.</strong> Develop a thorough understanding of Ryan's services, products, and policies so you can deliver accurate, confident guidance every time.</li><li><strong>Keep records clean.</strong> Collect and update customer information, ensuring accurate account records and documentation of every interaction.</li><li><strong>Drive process improvement.</strong> Continuously identify opportunities to streamline operations, enhance efficiency, and elevate the customer experience.</li><li><strong>Collaborate across the business.</strong> Partner with sales, marketing, and other departments to align on strategies and achieve shared goals.</li><li><strong>Support sales growth.</strong> Engage in consultative selling — understanding customer needs, identifying prospects based on reports and timelines, and tailoring solutions to match what Ryan offers.</li><li><strong>Stay sharp on the market.</strong> Keep up with industry trends and competitor offerings to sharpen your approach and add value to every customer conversation.</li><li><strong>Gather and share feedback.</strong> Collect customer insights and share them with the team to continuously improve our products, services, and processes.</li></ul><p>Requirements</p><p> <strong>What You Bring</strong></p><ul><li>2+ years of customer service or branch operations experience; general knowledge of business operations and GGOB a plus</li><li>Excellent communication and interpersonal skills — warm, professional, and easy to talk to</li><li>Strong organizational skills with the ability to manage complex schedules and shifting priorities</li><li>Basic computer skills and familiarity with CRM systems</li><li>Ability to multitask and manage time effectively in a fast-paced environment</li><li>A positive, energetic attitude and a genuine passion for customer satisfaction</li><li>Willingness to go the extra mile — every single time</li></ul><p>  </p><p><strong>Why Ryan Lawn & Tree?</strong></p><ul><li><strong>Competitive Pay</strong> — Starting at $20.00+/hr based on experience, plus bonuses available</li><li><strong>Employee Ownership</strong> — 100% ESOP — when Ryan wins, you win</li><li><strong>Full Benefits</strong> — Health, Dental & Vision insurance</li><li><strong>401(k)</strong> — With company match</li><li><strong>Time Off</strong> — 17 PTO days + 11 paid holidays</li><li><strong>Growth</strong> — Real advancement opportunities for people who excel</li></ul><p><em>Ryan is proud to be a non-smoking, equal opportunity employer.</em></p><p><br/></p><p><strong>Ready to Be the Person That Makes It All Click?</strong></p><p><br/></p><p>If you love connecting with people, keeping things organized, and being the kind of teammate everyone can count on — <strong>we want to hear from you.</strong></p><p><br/></p><p><em>Apply today and help us deliver the world-class experience our customers deserve.</em></p>",
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          "addressRegion": "MO",
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    "requirements_html": "<p>&nbsp;<strong>What You Bring</strong></p><ul><li>2+ years of customer service or branch operations experience; general knowledge of business operations and GGOB a plus</li><li>Excellent communication and interpersonal skills — warm, professional, and easy to talk to</li><li>Strong organizational skills with the ability to manage complex schedules and shifting priorities</li><li>Basic computer skills and familiarity with CRM systems</li><li>Ability to multitask and manage time effectively in a fast-paced environment</li><li>A positive, energetic attitude and a genuine passion for customer satisfaction</li><li>Willingness to go the extra mile — every single time</li></ul><p>&nbsp;&nbsp;</p><p><strong>Why Ryan Lawn &amp; Tree?</strong></p><ul><li><strong>Competitive Pay</strong> — Starting at $20.00+/hr based on experience, plus bonuses available</li><li><strong>Employee Ownership</strong> — 100% ESOP — when Ryan wins, you win</li><li><strong>Full Benefits</strong> — Health, Dental &amp; Vision insurance</li><li><strong>401(k)</strong> — With company match</li><li><strong>Time Off</strong> — 17 PTO days + 11 paid holidays</li><li><strong>Growth</strong> — Real advancement opportunities for people who excel</li></ul><p><em>Ryan is proud to be a non-smoking, equal opportunity employer.</em></p><p><br></p><p><strong>Ready to Be the Person That Makes It All Click?</strong></p><p><br></p><p>If you love connecting with people, keeping things organized, and being the kind of teammate everyone can count on — <strong>we want to hear from you.</strong></p><p><br></p><p><em>Apply today and help us deliver the world-class experience our customers deserve.</em></p>",
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