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    "requisitionDescription": "<div><p><strong>Position Overview:</strong></p><p>The Safety and Security Manager is a full-time role focused on leading the charge in ensuring a safe and secure environment for both guests and employees. This position oversees the Security Team, including responsibilities such as dispatching, scheduling, responding to guest emergencies, and safeguarding the property. As a collaborative leader, the Security Manager works closely with various operational teams to support guest service initiatives and problem-solving efforts, always prioritizing safety and guest satisfaction.</p><p><strong>About Cote Family Companies: www.cotefamily.com</strong></p><p>For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food &amp; beverage, retail, equestrian and conference/event opportunities. &nbsp;Our camps provide transformational memories that our attendees carry with them forever. &nbsp; The Cote Family has invested in its current ventures and is poised for further growth. &nbsp;</p><p><strong>COTECares</strong></p><p>CoteCares is our &ldquo;Way of Life&rdquo;. &nbsp;We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories.&nbsp;</p><p>Our associate journey begins and ends with a positive work environment and experience for our team. &nbsp;CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special. &nbsp;Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be. &nbsp;</p><p><strong>Career Pathing:</strong></p><p>This role is a key position in our operational excellence delivery goals. &nbsp;The role may advance into other operational positions due to its extreme collaboration with other departments. &nbsp;Corporate opportunities could open with considerable success at property level. &nbsp; &nbsp;The successful person will be an advocate of our mission, values, and brand from a Security level.&nbsp;</p><p><strong>Duties &amp; Responsibilities:&nbsp;</strong></p><p><em>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</em></p><ul><li>Foster collaboration with various departments to ensure exceptional guest service and safety.</li><li>Lead the Security Team in maintaining compliance, patrolling, and safety protocols.</li><li>Hire, train, mentor, and evaluate Security Team members to promote professional growth and peak performance.</li><li>Create and manage team schedules based on business demands.</li><li>Oversee dispatch services for guest and staff transportation as needed.</li><li>Address and resolve guest complaints or concerns promptly to ensure satisfaction.</li><li>Ensure adherence to all property and company policies and procedures.</li><li>Communicate effectively with the Assistant General Manager, Managing Director, Executive Committee, and People Services Teams.</li><li>Participate in Risk Management Claims Meetings when required.</li><li>Assist front desk operations as needed; guest deliveries overnight, international staff transportation, etc.</li><li>Ensure adequate coverage across all shifts to meet operational needs.</li><li>Perform other duties as assigned.</li></ul><p><strong>Job Requirements:</strong></p><ul><li>Analytical, problem-solving skills must be strengths</li><li>Interest in hospitality as a career</li><li>Ability to understand guest needs/demands, and exceed them</li><li>Ability to encourage/ensure collaboration amongst managers/departments</li><li>Strong listener and communicator</li><li>Creative, gregarious approach to work; ability to have &ldquo;fun&rdquo; while working efficiently and seriously</li><li>Multi-tasking skills, and ability to share focus on many tasks/initiatives simultaneously</li><li>Ability to stand, and, walk, 4 to 5 hours at a time, climb stairs, reach, bend, taste, see, hear, smell and feel or touch. &nbsp;</li><li>This position also requires basic computer knowledge for scheduling and basic payroll tasks, which would require good manual dexterity. &nbsp;</li><li>The position may also require the ability to lift over 50 pounds occasionally. &nbsp;</li></ul><p><strong>Job Requirements:</strong></p><ul><li>Strong analytical and problem-solving skills.</li><li>Genuine interest in hospitality and guest service.</li><li>Exceptional listening and communication abilities.</li><li>Ability to encourage and facilitate collaboration across teams.</li><li>Positive and creative approach to work, fostering a fun yet professional environment.</li><li>Strong multitasking skills with the ability to prioritize competing demands.</li><li>Physical ability to stand, walk for climb stairs for up to longer periods of time. Ability to lift up to 50 pounds occasionally.</li><li>Proficient in computer skills, including scheduling, time card management, and demonstrated expertise in Microsoft Excel and Word.&nbsp;</li></ul><p><strong>Education &amp; Experience&nbsp;</strong></p><ul><li>Bachelor&rsquo;s Degree or a minimum of three (3) years of hospitality experience, preferably in public service or safety roles.</li><li>Management and leadership experience required.</li><li>Previous experience in a manager-on-duty or decision-support role is preferred.</li><li>Experience in resort front desk or Rooms Division operations is highly desirable.</li><li>Prior experience handling security needs is a plus.</li></ul><p>#GVL</p></div>\n",
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