PT Service Appointment Coordinator (BDC) (2284)

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    "description": "<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"color:#444444\">At <strong fr-original-style=\"\" style=\"box-sizing:border-box\">West Broad VW-Kia,&nbsp;</strong>your career can be driven. As part of Page Auto Group, we offer a place where your efforts can be recognized, your skills can develop, and real opportunities are within reach.</span></span></span></p>\r\n\r\n<p data-end=\"610\" data-start=\"339\" fr-original-style=\"\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"box-sizing:border-box\"><span style=\"color:#444444\">For nearly 50 years, Page Auto Group has been a trusted, locally owned business grounded in strong values and community involvement. Our ownership actively supports several local charities, showing that we care about more than just business&mdash;we care about our community.</span></span></span></span></p>\r\n\r\n<p data-end=\"698\" data-start=\"612\" fr-original-style=\"\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"box-sizing:border-box\"><span style=\"color:#444444\">If you&rsquo;re ready to take the wheel of your future, we&rsquo;d love to have you on our team.</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:19px;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.<br />\r\n&bull; Must be able and willing to receive a high amount of inbound calls<br />\r\n&bull; Partner with the service department to schedule vehicle service appointments<br />\r\n&bull; Greet customers and provide information on shuttle schedule if needed<br />\r\n&bull; Contact and communicate with customers to identify automotive service needs<br />\r\n&bull; Follow all dealership processes and procedures, high frequency of contact with customers<br />\r\n&bull; Thorough documentation of all contacts within the customer management system<br />\r\n&bull; Complete internet lead management service work plans on a daily basis<br />\r\n&bull; Answer all calls in a prompt, professional and courteous manner<br />\r\n&bull; Use scripts to collect all pertinent customer information and document in the system accordingly<br />\r\n&bull; Agents must adhere to Asbury phone scripts<br />\r\n&bull; Excellent customer service skills and motivation to be successful<br />\r\n&bull; High volume incoming and outgoing calls, ranging from 50+ calls per day<br />\r\n&bull; Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred<br />\r\n&bull; Appointment setting experience a plus<br />\r\n&bull; Able to multi-task in a fast paced environment<br />\r\n&bull; Various language proficiency is always a plus<br />\r\n&bull; Team player<br />\r\n<br />\r\n<br />\r\n<strong>Part Time Benefits</strong><br />\r\n&bull; 401k retirement</span></span></p>\r\n\r\n<p style=\"margin-left:19px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:19px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:19px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:19px;\"><br />\r\n&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n",
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