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Education and Training Coordinator

A52eda6a E984 428f Ba3f 0edb0fb50229 19000101 000001 · Jasper, AL, US, Jasper, AL · Deleted · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyA52eda6a E984 428f Ba3f 0edb0fb50229 19000101 000001
TitleEducation and Training Coordinator
Normalized title-
Department / team-
LocationJasper, AL, United States
Work model-
Employment typeFull Time
Salary-
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-13 / 2026-05-31
Changed / last seen2026-06-02 / 2026-05-31

Related slices

PageWhat it containsOpen
Company jobsActive postings from A52eda6a E984 428f Ba3f 0edb0fb50229 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Jasper.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyA52eda6a E984 428f Ba3f 0edb0fb50229 19000101 000001
Source7c5e95f3-e4ec-429f-a859-e80a225cc855
ATS providerADP Workforce Now Recruiting

Description

Position Summary The Education and Training Coordinator is responsible for onboarding, training, coaching, and developing Customer Service Representatives (CSRs) within the Durable Medical Equipment (DME) industry. This role ensures team members are fully equipped with knowledge of company policies, DME products and services, insurance verification processes, order processing, compliance standards, and exceptional customer service practices. The Trainer works closely with management to identify training needs, improve employee performance, and ensure consistency across customer service operations while fostering a culture of continuous learning and professional development. This position requires regular travel for onboarding, training, and support of CSR teams across locations. Education Requirements High School Diploma or equivalent required Associate degree or coursework in healthcare, business, or related field preferred Experience Requirements Previous customer service experience in the DME industry required Prior experience training employees or leading teams preferred Knowledge of insurance verification, medical terminology, and DME billing processes preferred Skills & Qualifications Strong written and verbal communication skills Excellent presentation, coaching, and mentoring abilities Strong customer service and interpersonal skills Organizational and time management skills Problem-solving and critical thinking abilities Ability to multitask in a fast-paced environment Proficient computer skills and experience with company software systems Knowledge of DME products, insurance guidelines, and healthcare services Requirements Ability to work independently and collaboratively within a team Strong phone etiquette and professional communication skills Ability to maintain confidentiality of patient and company information (HIPAA compliance) Ability to adapt training methods to different learning styles Ability to evaluate performance and provide constructive feedback Valid state-issued driver’s license required Willingness and ability to travel as needed for training purposes Physical Requirements Frequently required to sit and use hands for computer and phone work Occasionally required to stand and walk Extended periods of communication with customers and employees via phone Essential Duties and Responsibilities Train new and existing CSRs on company policies, procedures, and customer service standards. Educate employees on DME products, medical services, insurance guidelines, and order processing workflows. Develop, update, and maintain training materials, manuals, and reference guides. Conduct onboarding and orientation training for new hires. Monitor CSR performance and provide coaching, feedback, and retraining as needed. Ensure understanding of documentation standards, compliance requirements, and HIPAA regulations. Assist employees with insurance verification and reimbursement processes. Collaborate with management to identify training gaps and performance improvement opportunities. Reinforce professional phone etiquette and customer interaction best practices. Stay current on changes in DME products, insurance carrier policies, and company procedures. Participate in branch and corporate training initiatives and meetings. Assist in developing standardized workflows to improve operational efficiency. Support CSR staff with order issues, customer concerns, and problem resolution. Maintain accurate records of employee training and progress. Promote a positive, team-oriented environment and continuous learning culture. Perform other duties as assigned by management.

Full job record

Job IDb9c3a7bb73db050b4afbe4a218cf9884e634f945
Org ID21ff485a-a3e8-491c-a00f-fd8710d99e59
Source ID7c5e95f3-e4ec-429f-a859-e80a225cc855
Board ID7c5e95f3-e4ec-429f-a859-e80a225cc855
Provideradp_workforcenow
Provider Job Key556225
TitleEducation and Training Coordinator
Normalized Title—
Statusdeleted
Activeno
Location TextJasper, AL, US, Jasper, AL
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionAL
CityJasper
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a52eda6a-e984-428f-ba3f-0edb0fb50229&ccId=19000101_000001&lang=en_US&type=JS&jobId=556225&jwId=9201227068886_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a52eda6a-e984-428f-ba3f-0edb0fb50229&ccId=19000101_000001&lang=en_US&type=JS&jobId=556225&jwId=9201227068886_1
First Seen At2026-05-31 18:39:53Z
Last Seen At2026-05-31 18:39:53Z
Last Checked At2026-06-02 08:51:53Z
Last Changed At2026-06-02 08:51:53Z
Inactive At2026-06-02 08:51:53Z
Source Posted At2026-05-13 22:01:00Z
Source Updated At—
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