Retail Operations Supervisor

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    "city": "GT",
    "region": "Grand Cayman",
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  "inferred_at": "2026-06-06T10:27:18.167Z",
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    "id": "74",
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    "location": {
      "city": "GT",
      "state": "Grand Cayman"
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    "departmentId": "18925",
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    "jobOpeningName": "Retail Operations Supervisor",
    "departmentLabel": "RETAIL SALES & OPERATIONS",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "GT",
      "state": "Grand Cayman",
      "postalCode": "KY1-1106",
      "addressCountry": "Cayman Islands"
    },
    "datePosted": "2026-04-23",
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    "description": "<p><span style=\"font-weight: bold\">JOB PURPOSE AND FUNCTION:</span></p>\n<p><br><br></p>\n<p>The Retail Operations Supervisor is responsible for translating strategic direction into consistent, high-quality execution across all retail locations at Tortuga Rum Company Ltd. This role ensures operational standards, processes, and customer experience are delivered with discipline and precision, driving store-level performance and alignment with overall business objectives.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">ESSENTIAL DUTIES AND RESPONSIBILITIES:</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Store Operations &amp; Execution</span></p>\n<ul>\n<li>Oversee day-to-day retail operations to ensure efficiency, consistency, and high standards</li>\n<li>Ensure adherence to operational procedures, brand standards, and company policies</li>\n<li>Conduct regular store audits to maintain compliance and operational excellence</li>\n</ul>\n<p><span style=\"font-weight: bold\">Team Leadership &amp; Development</span></p>\n<ul>\n<li>Lead, manage, and develop store teams to deliver high performance and operational excellence</li>\n<li>Plan staffing levels and schedules in line with business needs and trading patterns</li>\n<li>Support recruitment, onboarding, and employee engagement initiatives in collaboration with the People and Culture Department</li>\n<li>Provide ongoing coaching and training to enhance team capability and product knowledge</li>\n</ul>\n<p><span style=\"font-weight: bold\">Customer Experience</span></p>\n<ul>\n<li>Uphold exceptional customer service standards across all stores</li>\n<li>Resolve customer issues and escalations promptly and professionally</li>\n<li>Monitor customer feedback and implement improvements to enhance the customer’s journey</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Commercial Execution</span></p>\n<ul>\n<li>Implement and monitor promotional activities to ensure effective in-store execution</li>\n<li>Support merchandising standards and ensure alignment with category and brand strategies</li>\n<li>Drive store-level performance through strong execution of commercial initiatives</li>\n</ul>\n<p><span style=\"font-weight: bold\">Compliance &amp; Continuous Improvement</span></p>\n<ul>\n<li>Ensure compliance with operational, health &amp; safety, and brand standards</li>\n<li>Identify operational gaps and implement improvements to drive efficiency and effectiveness</li>\n<li>Maintain accurate reporting and documentation of store performance and issues</li>\n</ul>\n<p><span style=\"font-weight: bold\">Key Performance Indicators (KPIs)</span></p>\n<ul>\n<li>Store sales performance</li>\n<li>Customer satisfaction scores</li>\n<li>Operational compliance and audit results</li>\n<li>Staff productivity and turnover</li>\n<li>Promotion execution effectiveness</li>\n<li>Training completion and team capability metrics</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">JOB REQUIREMENTS:</span></p>\n<ul>\n<li>Bachelor’s degree or equivalent experience in Retail Management, Business, or related field</li>\n<li>3–5+ years of experience in retail operations or store management</li>\n<li>Experience in multi-store or supervisory roles preferred</li>\n<li>Experience in FMCG, premium retail, or travel retail is an advantage</li>\n<li>Must possess a valid driver's license and reliable transportation</li>\n<li>Available to work flexible hours, Monday to Friday, and occasional weekends and public holidays</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">SKILLS &amp; COMPETENCIES</span></p>\n<ul>\n<li>Strong leadership and team management skills</li>\n<li>Excellent organizational and operational management abilities</li>\n<li>Customer-focused mindset with strong problem-solving skills</li>\n<li>Effective communication and interpersonal skills</li>\n<li>Ability to work under pressure and manage multiple priorities</li>\n<li>Highly organised and detail-orientated in managing logistics</li>\n<li>Committed to delivering a consistent and positive customer experience</li>\n<li>Ability to organize and effectively supervise a diverse staff.</li>\n<li>Ability to implement programs and oversee the coordination of policies and procedures across multiple store locations</li>\n<li>Strong understanding of retail operations, merchandising and sales</li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\">Must be computer literate and proficient in Microsoft Office Suite (or similar software)</span></li>\n</ul>\n<p> </p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">WORKING CONDITIONS</span></p>\n<ul>\n<li>Retail environment with frequent store visits</li>\n<li>May require weekends, holidays, and shift work</li>\n<li>Occasional travel between store locations</li>\n</ul>\n<p><span style=\"font-weight: bold\">Caymanians, Caymanian Status Holders, Permanent Residents, or RERC holders are preferred</span></p>",
    "compensation": "CI$45,000 - $49,800",
    "departmentId": "18925",
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    "jobOpeningName": "Retail Operations Supervisor",
    "departmentLabel": "RETAIL SALES & OPERATIONS",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://tortugarumcayman.bamboohr.com/careers/74",
    "employmentStatusLabel": "Full-Time"
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