Community Outreach & Field Support Representative

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    "id": "111",
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      "city": "Roseburg",
      "state": "Oregon"
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    "departmentLabel": "Marketing",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Roseburg",
      "state": "Oregon",
      "postalCode": "97470",
      "addressCountry": "United States"
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    "datePosted": "2026-05-13",
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    "description": "<p><span style=\"font-weight: bold\">At Douglas Fast Net (DFN), we’re more than an internet provider — we’re a 100% local company connecting our neighbors to what matters most in Douglas, Lane and Coos Counties.</span> The Community Marketing &amp; Fulfillment Specialist serves as the physical bridge between DFN and the communities we serve.</p>\n<p><br></p>\n<p>This role accelerates recognition and strengthens brand visibility by executing local marketing initiatives, supporting direct equipment delivery for rapid service activation, and assisting with grassroots sales efforts. <span style=\"font-weight: bold\">If you’re energetic, self-motivated, and love working out in the community, this could be the right role for you. We encourage those with previous experience or an interest in marketing &amp; sales to apply.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Our Customer Commitments</span></p>\n<p><br></p>\n<p>We expect every DFN team member to embody the following values:</p>\n<ul>\n<li>Customer First – Every action we take is grounded in meeting customer needs.</li>\n<li>100% Local – We live here, work here, and care deeply about the people and communities we serve.</li>\n<li>Enhancing Lives – We enable life’s most important connections: work, education, health, and family.</li>\n<li>The Best – We push for excellence in service, reliability, and value — every time.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Our Core Values</span></p>\n<ul>\n<li>Commitment – You bring energy, loyalty, and perseverance to every interaction.</li>\n<li>Leadership – You communicate clearly and lead by example.</li>\n<li>Pride – You deliver service that exceeds expectations.</li>\n<li>Tenacity – You don’t stop until the customer is fully taken care of.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What you'll be doing:</span></p>\n<p><br><span style=\"font-weight: bold\">Marketing &amp; Brand Advocacy (Approx. 50%)</span></p>\n<ul>\n<li>Serve as a brand ambassador and positive advocate for DFN in the community.</li>\n<li>Deploy door hangers, yard signage, rack cards, and other marketing materials in neighborhoods and businesses.</li>\n<li>Represent DFN at community events, including booth setup and teardown.</li>\n<li>Engage directly with potential customers to increase awareness and generate interest.</li>\n<li>Execute flexible deployment schedules and track completed marketing locations and quantities.</li>\n<li>Report results directly to the Marketing Director.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Logistics &amp; Fulfillment (Approx. 40%)</span></p>\n<ul>\n<li>Accelerate installation timelines by delivering Customer Premise Equipment (CPE), including routers and ONTs, to residential locations with existing fiber drops.</li>\n<li>Accurately track equipment and installation details in DFN’s inventory and billing systems.</li>\n<li>Coordinate with Dispatch and Sales to prioritize equipment deliveries that enable same-day activation.</li>\n<li>When appropriate, provide basic in-home setup assistance:\n<ul>\n<li>Connect router/ONT power and Ethernet,</li>\n<li>Confirm correct port and cabling,</li>\n<li>Assist customer in connecting a device to Wi-Fi,</li>\n<li>Verify service is online,</li>\n<li>Provide customer orientation on equipment placement and Wi-Fi best practices.</li>\n<li>Escalate advanced technical issues to Technical Support or Dispatch as needed.</li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-weight: bold\">Sales Support (Approx. 10% / As Time Allows)</span></p>\n<ul>\n<li>Conduct door-to-door outreach and lead generation in targeted fiber service areas.</li>\n<li>Identify territory potential and report competitive activity or customer feedback to the Director of Sales.</li>\n<li>Build positive customer relationships during equipment drop-offs to encourage referrals and upsell opportunities.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What you'll need to be successful:</span></p>\n<ul>\n<li>High school diploma required; Associate’s degree or prior marketing/logistics experience preferred.</li>\n<li>Proficiency with smartphones (photos, email, tracking apps).</li>\n<li>Ability to learn DFN inventory and billing systems.</li>\n<li>Positive attitude and strong work ethic — this is a high-productivity, autonomous role.</li>\n<li>Valid driver’s license and clean driving record (without excessive or major violations for the last three years minimum) required.</li>\n<li>Self-motivated and able to work independently or as part of a team.</li>\n<li>Professional appearance and strong customer service skills.</li>\n<li>Ability to exercise sound judgment, courtesy, patience, and tact in public interactions.</li>\n<li>Strong verbal and written communication skills.</li>\n<li>Able to meet physical demands with reasonable accommodations, including walking moderate distances, standing for extended periods, lifting/carrying marketing or technical equipment, and squatting/crawling/bending to install equipment in homes as necessary.</li>\n</ul>\n<p><br></p>\n<p><em>Douglas Fast Net is a drug-free workplace. All employees must successfully complete a pre-employment drug screen and are subject to random and for-cause testing as applicable.</em></p>\n<p><br><br></p>\n<p><em>This description reflects the essential duties of the role but is not all-inclusive. Additional responsibilities may be assigned as business needs evolve.</em></p>",
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    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://dfn.bamboohr.com/careers/111",
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