Senior Technical Specialist [NAC] [After-Sales Diagnostics]

About MBRDI Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility. Job Responsibilities · Coordinate and manage the operations of the technical support team at the Network Assistance Center · As an automotive technical specialist with solid diagnostic knowledge, your responsibilities will include: · Utilizing your automotive technical knowledge to provide specialized guidance and support to the Mercedes-Benz network, using the latest digital tools available from the brand. · Collaborating with cross-functional teams on various technical topics across the full range of Mercedes-Benz passenger vehicles to identify solutions and provide answers. · Staying up-to-date with the latest trends and advancements in the automotive industry, continuously enhancing your skills through training and development initiatives. · Support & resolve Mercedes-Benz Workshops with any technical issues · Working in a global team to deliver diagnostic content in time, with the defined quality Effective communication and co-ordination with Various Stake Holders. About MBRDI Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility. Job Responsibilities · Coordinate and manage the operations of the technical support team at the Network Assistance Center · As an automotive technical specialist with solid diagnostic knowledge, your responsibilities will include: · Utilizing your automotive technical knowledge to provide specialized guidance and support to the Mercedes-Benz network, using the latest digital tools available from the brand. · Collaborating with cross-functional teams on various technical topics across the full range of Mercedes-Benz passenger vehicles to identify solutions and provide answers. · Staying up-to-date with the latest trends and advancements in the automotive industry, continuously enhancing your skills through training and development initiatives. · Support & resolve Mercedes-Benz Workshops with any technical issues · Working in a global team to deliver diagnostic content in time, with the defined quality Effective communication and co-ordination with Various Stake Holders. Skills Required · English language proficiency – excellent written and strong verbal communication skills · Degree in Automotive Engineering or a Certification in Automotive Diagnostic. · Experience as a workshop specialist or in automotive development is an added value. · Knowledge of automotive technology Mercedes-Benz Systems. · Knowledge or experience in diagnostic methodologies. · Independent working experience with electronically controlled vehicle systems. · Good Understating of Gasoline, Diesel engine and automatic transmission & its subsystems · Good understanding of diagnostic tester and diagnostic tools. · Customer oriented thinking. · Good analytical skills for analyzing the field issues related to vehicle & diagnostic tester content · Basic Knowledge of CAN and UDS protocol is an added advantage · Team player. · Motivation to learn other languages is an added value Experience · Hands-on experience in diagnostics & troubleshooting of automotive electronic vehicle systems · Experience on Aftersales diagnostic · Experience in dealing with the different stake holders and work under challenging environment Why Join Us? · Be part of a purpose-driven organization that is shaping the future of mobility. · Work on cutting-edge technologies and global projects. · Thrive in a collaborative, diverse, and inclusive environment. · Access world-class infrastructure and continuous learning opportunities. Equal Opportunity Statement · At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability. Skills Required · English language proficiency – excellent written and strong verbal communication skills · Degree in Automotive Engineering or a Certification in Automotive Diagnostic. · Experience as a workshop specialist or in automotive development is an added value. · Knowledge of automotive technology Mercedes-Benz Systems. · Knowledge or experience in diagnostic methodologies. · Independent working experience with electronically controlled vehicle systems. · Good Understating of Gasoline, Diesel engine and automatic transmission & its subsystems · Good understanding of diagnostic tester and diagnostic tools. · Customer oriented thinking. · Good analytical skills for analyzing the field issues related to vehicle & diagnostic tester content · Basic Knowledge of CAN and UDS protocol is an added advantage · Team player. · Motivation to learn other languages is an added value Experience · Hands-on experience in diagnostics & troubleshooting of automotive electronic vehicle systems · Experience on Aftersales diagnostic · Experience in dealing with the different stake holders and work under challenging environment Why Join Us? · Be part of a purpose-driven organization that is shaping the future of mobility. · Work on cutting-edge technologies and global projects. · Thrive in a collaborative, diverse, and inclusive environment. · Access world-class infrastructure and continuous learning opportunities. Equal Opportunity Statement · At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.

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