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    "requisitionDescription": "<div><div><div><p id=\"isPasted\"><strong><span style=\"font-family: 'times new roman',serif;\">POSITION SUMMARY</span></strong></p><p><span style=\"font-family: 'times new roman',serif;\">Position supports behavioral health operations at clinic locations, managing client access to mental health and other treatment services. &nbsp; Customer service skills, computer skills and navigating electronic medical records are provisions of the position. &nbsp; Position requires flexibility in working within a team environment to support clients, managers, and clinical staff. &nbsp;The Client Care Specialist reports to the Lead Client Care Specialist.</span></p><p><span style=\"font-family: 'times new roman',serif;\">&nbsp;</span></p><p><span style=\"font-family: 'times new roman',serif;\"><strong>GENERAL DUTIES AND RESPONSIBILITIES:</strong></span></p><ul><li style='font-family: \"times new roman\", serif;'>Customer service to internal and external customers/clients.</li><li style='font-family: \"times new roman\", serif;'>Assist clients to feel welcome and supported in a confidential manner. &nbsp;</li><li style='font-family: \"times new roman\", serif;'>Must remain calm and composed in a high paced environment when working with the general public.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Must be able to request payment of fee(s) in a business-like manner without embarrassment or exerting pressure. &nbsp; Manage client payment accounts. &nbsp;</li><li style='font-family: \"times new roman\", serif;'>Possess the ability to maintain a good rapport with staff, remaining pleasant under pressure.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Accept and manage incoming calls to office location, schedule appointments, relay information, and navigate with the client&rsquo;s wellbeing in mind. &nbsp;</li><li style='font-family: \"times new roman\", serif;'>Triage potential client crisis and connect with managerial/clinical staff.</li><li style='font-family: \"times new roman\", serif;'>Translation of services for Spanish speaking clientele.</li><li style='font-family: \"times new roman\", serif;'>Oversee client waiting area to maintain safety, comfort, and confidentiality. &nbsp;</li><li style='font-family: \"times new roman\", serif;'>Process point of entry, intake information within our EMR and schedule services based on credentials of staff and needs of the clients. &nbsp;</li><li style='font-family: \"times new roman\", serif;'>Responsible for outgoing mail and the sorting and distributing of incoming mail.</li><li style='font-family: \"times new roman\", serif;'>May be required to substitute for or share duties with other operations staff when necessary. &nbsp;</li><li style='font-family: \"times new roman\", serif;'>Position scheduled during Operational hours of the clinic location.</li><li style='font-family: \"times new roman\", serif;'>Performs related duties as required.</li></ul><p><span style=\"font-family: 'times new roman',serif;\">&nbsp;</span></p><p><span style=\"font-family: 'times new roman',serif;\"><strong>COMPETENCIES</strong></span></p><ul><li style='font-family: \"times new roman\", serif;'>Communication proficiency (oral and written) in both English and Spanish.</li><li style='font-family: \"times new roman\", serif;'>Ethical Conduct</li><li style='font-family: \"times new roman\", serif;'>Flexibility with work schedule</li><li style='font-family: \"times new roman\", serif;'>Ability to multi-task</li><li style='font-family: \"times new roman\", serif;'>Time Management</li></ul><p><span style=\"font-family: 'times new roman',serif;\"><strong>&nbsp;</strong></span></p><p><span style=\"font-family: 'times new roman',serif;\"><strong>QUALIFICATIONS:</strong></span></p><ul><li style='font-family: \"times new roman\", serif;'>Graduation from high school or GED equivalent with specialized course work in general office practices, computer skills.</li><li style='font-family: \"times new roman\", serif;'>Knowledge of basic math and ability to prepare written reports is required. &nbsp;</li><li style='font-family: \"times new roman\", serif;'>Must possess friendly effective communication skills with clients, staff, and the general public. &nbsp;</li><li style='font-family: \"times new roman\", serif;'>Spanish speaking required.</li></ul><p><span style=\"font-family: 'times new roman',serif;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;' id=\"isPasted\"><span style=\"font-family: 'times new roman',serif;\"><strong><u><span style=\"font-size: 15px; color: rgb(65, 65, 65);\">EMPLOYEE BENEFITS</span></u></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-size: 16px; font-family: \"times new roman\", serif; color: rgb(65, 65, 65);'>Catholic Charities offers access to a comprehensive array of benefits, including:<br> <strong>&nbsp; &nbsp; &nbsp;For Good Health:&nbsp;</strong>Medical, Prescription, Dental and Vision insurance<br> <strong>&nbsp; &nbsp; &nbsp;For a Secure Future:&nbsp;</strong>Life, AD&amp;D and Long-term disability insurance<br> <strong>&nbsp; &nbsp; &nbsp;For Retirement:&nbsp;</strong>403(b) Plan, with employer matching contributions for eligible employees<br> <strong>&nbsp; &nbsp; &nbsp;For Career Advancement:&nbsp;</strong>Training and development opportunities<br> <strong>&nbsp; &nbsp; &nbsp;For Work Life Balance:&nbsp;</strong>Generous paid time off; including 14 paid holidays, vacation and sick time.<br> <strong>&nbsp; &nbsp; &nbsp;Employee Assistance Program (EAP)</strong> - Free and confidential counseling for employee and immediate family</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-family: 'times new roman',serif;\"><em><span style=\"font-size: 15px; color: rgb(65, 65, 65);\">Catholic Charities Inc., Archdiocese of Hartford is in compliance with all applicable discrimination laws. All hiring, promoting, and transferring is done on a non-discriminatory basis without regard to membership in any protected class. EEO/ AA/ M-F/ VET/ DISABLED.</span></em></span></p></div></div></div>\n",
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