Community Partnerships Supervisor

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    "ShortDescriptionStr": "Short Description\nWe are hiring in NYC! Join us at Fedcap Inc. for an exciting career as a Community Partnerships Supervisor. Salary/Wage: $66,300 annually\nOur mission: To create opportunities for people with barriers to economic well-being www.fedcap.org\n",
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    "ExternalDescriptionStr": "<p><span style=\"font-family: Aptos, sans-serif;\"><strong>Position Summary:&nbsp;</strong></span></p><p><span style=\"font-family: Aptos, sans-serif;\">The Community Partnerships Supervisor is responsible for leading the successful implementation of processes that ensure labor market–aligned placements into community service, internships, education/training programs, and alternative engagement opportunities. The role ensures that wraparound supports from Circle of Support partners address the diverse needs of clients. This position oversees the Community Partnerships Team in executing the business development plan, building partnerships, and achieving client education, training, and employment outcomes that lead to higher wages and long-term retention.&nbsp;</span></p><p><span style=\"font-family: Aptos, sans-serif;\">The ideal candidate will have a strong operational background, exceptional attention to detail, and a passion for working with at-risk and vulnerable populations while reflecting Fedcap’s values of teamwork, collaboration, and innovation.&nbsp;</span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><h2><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\"><strong>What You’ll Do</strong></span></span></h2><p data-start=\"390\" data-end=\"907\"><span style=\"font-family: Aptos, sans-serif;\">As a <i>Community Partnerships Supervisor</i>, you’ll lead the strategy and operations for education, training, community service, internship, and alternative engagement placements within the PACE program. You will ensure clients are matched with labor market–aligned opportunities and that they receive the wraparound support needed to achieve sustainable employment and career progression. You’ll supervise a high-performing team, strengthen partnerships, and contribute to innovation and long-term retention strategies.</span></p><p>&nbsp;</p><h2 data-start=\"914\" data-end=\"947\"><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\"><strong data-start=\"917\" data-end=\"947\">You’re a Great Fit If You:</strong></span></span></h2><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p data-start=\"950\" data-end=\"1024\"><span style=\"font-family: Aptos, sans-serif;\">Are a mission-driven leader who thrives on team success and client impact.</span></p></li><li><p data-start=\"1027\" data-end=\"1098\"><span style=\"font-family: Aptos, sans-serif;\">Know how to analyze labor market trends and align services accordingly.</span></p></li><li><p data-start=\"1101\" data-end=\"1187\"><span style=\"font-family: Aptos, sans-serif;\">Enjoy building strong relationships with community partners and internal stakeholders.</span></p></li><li><p data-start=\"1190\" data-end=\"1256\"><span style=\"font-family: Aptos, sans-serif;\">Are data-driven and committed to meeting high-performance targets.</span></p></li><li><p data-start=\"1259\" data-end=\"1332\"><span style=\"font-family: Aptos, sans-serif;\">Are passionate about empowering at-risk and underrepresented populations.</span></p></li></ul><p>&nbsp;</p><h2 data-start=\"1339\" data-end=\"1366\"><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\"><strong data-start=\"1342\" data-end=\"1366\">Key Responsibilities</strong></span></span></h2><h3 data-start=\"1368\" data-end=\"1405\"><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\"><strong data-start=\"1372\" data-end=\"1405\">Team Leadership &amp; Supervision</strong></span></span></h3><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p data-start=\"1408\" data-end=\"1526\"><span style=\"font-family: Aptos, sans-serif;\">Supervise 6–10 staff (Education &amp; Training Coordinators, Community Service Coordinators, Support Services Consultant).</span></p></li><li><p data-start=\"1529\" data-end=\"1601\"><span style=\"font-family: Aptos, sans-serif;\">Ensure 95%+ staff adherence to performance standards and contract goals.</span></p></li><li><p data-start=\"1604\" data-end=\"1681\"><span style=\"font-family: Aptos, sans-serif;\">Provide quarterly performance coaching and conduct formal annual evaluations.</span></p></li><li><p data-start=\"1684\" data-end=\"1755\"><span style=\"font-family: Aptos, sans-serif;\">Issue measurable monthly team goals; 85%+ met or exceeded each quarter.</span></p></li><li><p data-start=\"1758\" data-end=\"1838\"><span style=\"font-family: Aptos, sans-serif;\">Maintain annual staff turnover below 10% through effective hiring and retention.</span></p></li></ul><h3 data-start=\"1840\" data-end=\"1889\"><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\"><strong data-start=\"1844\" data-end=\"1889\">Strategic Partnership &amp; Program Oversight</strong></span></span></h3><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p data-start=\"1892\" data-end=\"2009\"><span style=\"font-family: Aptos, sans-serif;\">Collaborate quarterly with Strategic Sector Leads to identify 3+ new sector-specific training opportunities annually.</span></p></li><li><p data-start=\"2012\" data-end=\"2132\"><span style=\"font-family: Aptos, sans-serif;\">Oversee Circle of Support partnership engagement and ensure 100% of identified service gaps are resolved within 30 days.</span></p></li><li><p data-start=\"2135\" data-end=\"2228\"><span style=\"font-family: Aptos, sans-serif;\">Increase slot availability by 15% year-over-year to match client Positions of Interest (POI).</span></p></li><li><p data-start=\"2231\" data-end=\"2286\"><span style=\"font-family: Aptos, sans-serif;\">Review and approve 100% of MOUs within 5 business days.</span></p></li></ul><h3 data-start=\"2288\" data-end=\"2325\"><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\"><strong data-start=\"2292\" data-end=\"2325\">Client Engagement &amp; Retention</strong></span></span></h3><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p data-start=\"2328\" data-end=\"2408\"><span style=\"font-family: Aptos, sans-serif;\">Facilitate 2+ case conferences monthly to address client participation barriers.</span></p></li><li><p data-start=\"2411\" data-end=\"2525\"><span style=\"font-family: Aptos, sans-serif;\">Track client placement and retention with 80%+ retention at 90 days for placements through Community Partnerships.</span></p></li><li><p data-start=\"2528\" data-end=\"2612\"><span style=\"font-family: Aptos, sans-serif;\">Respond to 100% of client complaints within 5 business days and document resolution.</span></p></li><li><p data-start=\"2615\" data-end=\"2699\"><span style=\"font-family: Aptos, sans-serif;\">Implement 2+ innovative strategies annually to improve engagement and participation.</span></p></li></ul><h3 data-start=\"2701\" data-end=\"2739\"><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\"><strong data-start=\"2705\" data-end=\"2739\">Partner Relations &amp; Compliance</strong></span></span></h3><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p data-start=\"2742\" data-end=\"2832\"><span style=\"font-family: Aptos, sans-serif;\">Ensure Community Partnerships staff conduct monthly meetings with 100% of active partners.</span></p></li><li><p data-start=\"2835\" data-end=\"2922\"><span style=\"font-family: Aptos, sans-serif;\">Document partner feedback and action items in SEAMS/FedcapCARES within 3 business days.</span></p></li><li><p data-start=\"2925\" data-end=\"3014\"><span style=\"font-family: Aptos, sans-serif;\">Ensure 95%+ compliance with attendance and documentation, entered within 2 business days.</span></p></li><li><p data-start=\"3017\" data-end=\"3095\"><span style=\"font-family: Aptos, sans-serif;\">Oversee contract compliance with zero NYC HRA violations per reporting period.</span></p></li></ul><h3 data-start=\"3097\" data-end=\"3128\"><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\"><strong data-start=\"3101\" data-end=\"3128\">Reporting &amp; Development</strong></span></span></h3><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p data-start=\"3131\" data-end=\"3210\"><span style=\"font-family: Aptos, sans-serif;\">Prepare and submit 100% of required statistical reports accurately and on time.</span></p></li><li><p data-start=\"3213\" data-end=\"3305\"><span style=\"font-family: Aptos, sans-serif;\">Identify and coordinate 2+ professional development trainings per year for each team member.</span></p></li><li><p data-start=\"3308\" data-end=\"3362\"><span style=\"font-family: Aptos, sans-serif;\">Track the progress of business development plan quarterly.</span></p></li></ul><p>&nbsp;</p><h2 data-start=\"3369\" data-end=\"3390\"><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\"><strong data-start=\"3372\" data-end=\"3390\">Qualifications</strong></span></span></h2><h3 data-start=\"3392\" data-end=\"3422\"><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\"><strong data-start=\"3396\" data-end=\"3422\">Education &amp; Experience</strong></span></span></h3><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p data-start=\"3425\" data-end=\"3519\"><span style=\"font-family: Aptos, sans-serif;\">Bachelor’s Degree in Vocational Rehabilitation, Social Work, Human Services, or related field.</span></p></li><li><p data-start=\"3522\" data-end=\"3616\"><span style=\"font-family: Aptos, sans-serif;\">At least 2 years of supervisory or management experience, preferably in Workforce Development.</span></p></li><li><p data-start=\"3619\" data-end=\"3723\"><span style=\"font-family: Aptos, sans-serif;\">At least 2 years of case management experience or an equivalent combination of education and experience.</span></p></li><li><p data-start=\"3726\" data-end=\"3862\"><span style=\"font-family: Aptos, sans-serif;\">Experience working with public assistance recipients, justice-involved individuals, or individuals facing employment barriers is preferred.</span></p></li><li><p data-start=\"3865\" data-end=\"3908\"><span style=\"font-family: Aptos, sans-serif;\"><strong data-start=\"3865\" data-end=\"3878\">Preferred</strong>: Bilingual (Spanish/English).</span></p></li></ul><p>&nbsp;</p><h2 data-start=\"3915\" data-end=\"3943\"><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\"><strong data-start=\"3918\" data-end=\"3943\">Skills &amp; Competencies</strong></span></span></h2><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p data-start=\"3946\" data-end=\"4048\"><span style=\"font-family: Aptos, sans-serif;\">Passion for Fedcap’s mission and the values of collaboration, innovation, and client-centered service.</span></p></li><li><p data-start=\"4051\" data-end=\"4100\"><span style=\"font-family: Aptos, sans-serif;\">Strong team leadership and coaching capabilities.</span></p></li><li><p data-start=\"4103\" data-end=\"4154\"><span style=\"font-family: Aptos, sans-serif;\">Highly organized, detail-oriented, and data-driven.</span></p></li><li><p data-start=\"4157\" data-end=\"4244\"><span style=\"font-family: Aptos, sans-serif;\">Ability to work with individuals from diverse backgrounds and maintain confidentiality.</span></p></li><li><p data-start=\"4247\" data-end=\"4322\"><span style=\"font-family: Aptos, sans-serif;\">Proficient in Microsoft Office and data entry systems (SEAMS, FedcapCARES).</span></p></li></ul><p style=\"line-height: normal;\"><strong>Compensation</strong></p><p style=\"line-height: normal;\"><span>$66,300 annually</span></p><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal;\"><span><strong>Equal Opportunity Employer</strong></span></p><p>&nbsp;</p>",
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