Assistant General Manager

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    "url": "https://recruiting.paylocity.com/recruiting/jobs/Details/3931827/Jose-Andres-Group/Assistant-General-Manager",
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    "description_html": "<p><strong>Job Title</strong>: Assistant General Manager</p><p><strong>Reports To:</strong> General Manager</p><p><strong>Department:</strong> Operations - FOH</p><p><strong>Employment Type:</strong> Salaried, Exempt</p><p><strong>Salary Range: </strong>$85,000 - $90,000 per year<br>&nbsp;</p><p><strong>About José Andrés Group</strong></p><p>José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.</p><p><br></p><p><strong>Position Summary</strong></p><p>The Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards, cost controls, and ensures compliance - while embodying JAG’s culture and service philosophy every shift.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><u>Operational Leadership</u></p><p>Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events).</p><p>Execute and uphold Standard Operating Procedures (SOPs); identify gaps and propose improvements.</p><p>Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.</p><p>Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations.</p><p><br></p><p><u>Sales &amp; Brand Growth</u></p><p>Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives.</p><p>Support local marketing activations, community outreach, and guest recovery that builds loyalty.</p><p>Monitor guest feedback platforms, address trends with action plans.</p><p><br></p><p><u>Financial Performance</u></p><p>Support P&amp;L management with the GM: weekly tracking, forecasting, and variance analysis.</p><p>Optimize labor through smart scheduling, productivity targets, and in-shift deployment.</p><p>Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.</p><p><br></p><p><u>Team Leadership &amp; Development</u></p><p>Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains.</p><p>Deliver ongoing training and coaching (service, systems, compliance, product knowledge).</p><p>Conduct performance check-ins, document feedback, and support progressive discipline when needed.</p><p>Foster an inclusive, accountable, and learning-focused culture aligned to JAG values.</p><p><br></p><p><u>Guest Experience &amp; Service Excellence</u></p><p>Be highly visible on the floor; model anticipatory hospitality and effective table touches.</p><p>Lead service line-ups/pre-shift communications; calibrate standards across FOH stations.</p><p>Resolve guest issues promptly with empathy and sound judgment; follow through on recovery.</p><p><br></p><p><u>Project Support &amp; Openings</u></p><p>Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution.</p><p>Contribute to opening playbooks, training plans, and readiness checklists as assigned.</p>",
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      "datePosted": "2026-02-18T20:26:58-06:00",
      "description": "<p>Description</p><p><strong>Job Title</strong>: Assistant General Manager</p><p><strong>Reports To:</strong> General Manager</p><p><strong>Department:</strong> Operations - FOH</p><p><strong>Employment Type:</strong> Salaried, Exempt</p><p><strong>Salary Range: </strong>$85,000 - $90,000 per year<br/> </p><p><strong>About José Andrés Group</strong></p><p>José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.</p><p><br/></p><p><strong>Position Summary</strong></p><p>The Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards, cost controls, and ensures compliance - while embodying JAG’s culture and service philosophy every shift.</p><p><br/></p><p><strong>Key Responsibilities:</strong></p><p><u>Operational Leadership</u></p><p>Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events).</p><p>Execute and uphold Standard Operating Procedures (SOPs); identify gaps and propose improvements.</p><p>Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.</p><p>Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations.</p><p><br/></p><p><u>Sales & Brand Growth</u></p><p>Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives.</p><p>Support local marketing activations, community outreach, and guest recovery that builds loyalty.</p><p>Monitor guest feedback platforms, address trends with action plans.</p><p><br/></p><p><u>Financial Performance</u></p><p>Support P&L management with the GM: weekly tracking, forecasting, and variance analysis.</p><p>Optimize labor through smart scheduling, productivity targets, and in-shift deployment.</p><p>Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.</p><p><br/></p><p><u>Team Leadership & Development</u></p><p>Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains.</p><p>Deliver ongoing training and coaching (service, systems, compliance, product knowledge).</p><p>Conduct performance check-ins, document feedback, and support progressive discipline when needed.</p><p>Foster an inclusive, accountable, and learning-focused culture aligned to JAG values.</p><p><br/></p><p><u>Guest Experience & Service Excellence</u></p><p>Be highly visible on the floor; model anticipatory hospitality and effective table touches.</p><p>Lead service line-ups/pre-shift communications; calibrate standards across FOH stations.</p><p>Resolve guest issues promptly with empathy and sound judgment; follow through on recovery.</p><p><br/></p><p><u>Project Support & Openings</u></p><p>Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution.</p><p>Contribute to opening playbooks, training plans, and readiness checklists as assigned.</p><p>Requirements</p><p><strong>Required Qualifications</strong></p><p>3–5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; prior AGM or Multi-Shift Manager experience preferred.</p><p>Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance.</p><p>Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace.</p><p>Proven ability to coach, give feedback, and develop supervisors and hourly talent.</p><p>Excellent communication, professionalism, and conflict-resolution skills.</p><p>DOH/Health & Safety, alcohol service, and labor compliance familiarity.</p><p>Wine/spirits and culinary knowledge to support menu guidance and sales.</p><p>Flexibility to work nights, weekends, and holidays.</p><p><br/></p><p><strong>Working Conditions & Physical Requirements</strong></p><p>Stand and walk for extended periods (up to 8 hours).</p><p>Lift/push/pull up to 30 - 50 lbs. occasionally.</p><p>Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.</p><p>Exposure to hot/cold environments and cleaning chemicals per safety standards.</p><p><br/></p><p><strong>In Return, We Offer You</strong></p><p>Competitive compensation and performance-based bonus opportunities</p><p>Comprehensive health & wellness benefits</p><p>Retirement savings plans</p><p>Employee dining discounts</p><p>Growth in a values-driven, award-winning hospitality group</p><p><br/></p><p><strong>Equal Opportunity Employer</strong></p><p>José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.</p>",
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    "requirements_html": "<p><strong>Required Qualifications</strong></p><p>3–5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; prior AGM or Multi-Shift Manager experience preferred.</p><p>Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance.</p><p>Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace.</p><p>Proven ability to coach, give feedback, and develop supervisors and hourly talent.</p><p>Excellent communication, professionalism, and conflict-resolution skills.</p><p>DOH/Health &amp; Safety, alcohol service, and labor compliance familiarity.</p><p>Wine/spirits and culinary knowledge to support menu guidance and sales.</p><p>Flexibility to work nights, weekends, and holidays.</p><p><br></p><p><strong>Working Conditions &amp; Physical Requirements</strong></p><p>Stand and walk for extended periods (up to 8 hours).</p><p>Lift/push/pull up to 30 - 50 lbs. occasionally.</p><p>Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.</p><p>Exposure to hot/cold environments and cleaning chemicals per safety standards.</p><p><br></p><p><strong>In Return, We Offer You</strong></p><p>Competitive compensation and performance-based bonus opportunities</p><p>Comprehensive health &amp; wellness benefits</p><p>Retirement savings plans</p><p>Employee dining discounts</p><p>Growth in a values-driven, award-winning hospitality group</p><p><br></p><p><strong>Equal Opportunity Employer</strong></p><p>José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.</p>",
    "requirements_text": "Required Qualifications\n 3–5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; prior AGM or Multi-Shift Manager experience preferred.\n Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance.\n Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace.\n Proven ability to coach, give feedback, and develop supervisors and hourly talent.\n Excellent communication, professionalism, and conflict-resolution skills.\n DOH/Health & Safety, alcohol service, and labor compliance familiarity.\n Wine/spirits and culinary knowledge to support menu guidance and sales.\n Flexibility to work nights, weekends, and holidays.\n Working Conditions & Physical Requirements\n Stand and walk for extended periods (up to 8 hours).\n Lift/push/pull up to 30 - 50 lbs. occasionally.\n Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.\n Exposure to hot/cold environments and cleaning chemicals per safety standards.\n In Return, We Offer You\n Competitive compensation and performance-based bonus opportunities\n Comprehensive health & wellness benefits\n Retirement savings plans\n Employee dining discounts\n Growth in a values-driven, award-winning hospitality group\n Equal Opportunity Employer\n José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program."
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    "PublishedDate": "2026-05-14T09:58:36-05:00",
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