Home › Companies › Egcu Fa Us6 Oraclecloud Com CX › Customer Service Program Manager
Customer Service Program Manager
Egcu Fa Us6 Oraclecloud Com CX · Irvine, CA, United States; US-Alton · On Site · Active · $110,000–$140,000 / year · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Egcu Fa Us6 Oraclecloud Com CX |
| Title | Customer Service Program Manager |
| Normalized title | - |
| Department / team | Customer Service |
| Location | Irvine, CA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $110,000–$140,000 / year |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-03-07 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-23 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Egcu Fa Us6 Oraclecloud Com CX. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Irvine. | Open |
| Department jobs | Active postings in Customer Service. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Egcu Fa Us6 Oraclecloud Com CX |
| Source | b0ba9a5c-00e8-4c9c-95ff-ba70de588145 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Job Summary:
The Customer Service Program Manager plays a pivotal role in driving strategic initiatives, improving operational efficiency, and ensuring seamless coordination across departments. This individual will lead key projects within the Commercial Operations function—most notably, the implementation and optimization of the company’s ERP system—while fostering collaboration among Sales, Finance, Marketing, Operations, IT, and other teams. The ideal candidate combines strong program/project management and analytical skills with a leadership mindset and a passion for cross-functional teamwork.
Duties & Responsibilities:
Project Leadership & Execution Lead and manage end-to-end ERP implementation and process improvement projects within the Customer Service function, serving as the primary liaison between business users and technical teams. Develop project plans, define milestones, manage timelines, and ensure successful delivery of all project components. Coordinate and align cross-departmental efforts to ensure consistent communication and goal alignment. Cross-Functional Collaboration Partner with Sales, Finance, Marketing, Supply Chain, and IT to streamline processes and enhance data flow across systems. Facilitate collaboration sessions and ensure stakeholders are informed, aligned, and engaged throughout project lifecycles. Act as a liaison between Customer Service leadership and other business units to ensure organizational priorities are supported. Operational Excellence & Process Improvement Identify gaps and inefficiencies in existing Customer Service workflows, systems, and processes; recommend and implement scalable improvements. Develop and document standard operating procedures (SOPs) for Customer Service functions, particularly around systems and data processes. Support change management efforts tied to new system rollouts and operational transformations. Analytics & Reporting Utilize data and KPIs to assess service levels, order accuracy, and operational performance. Translate insights into actionable recommendations for leadership and cross-functional partners. Ensure data integrity and alignment between ERP and CRM systems. Cross-Training & Team Development Cross-train with other Customer Service (e.g., Installation Support, Customer Master, Customer Service) to build broad functional knowledge. Provide guidance and training to team members or project contributors as needed. Leadership & Stakeholder Management Lead meetings, manage stakeholder expectations, and communicate progress to department heads. Champion collaboration, accountability, and continuous improvement across all Sales Operations initiatives.
Minimum & Preferred Qualifications and Experience:
Minimum Qualifications:
3-5 years of progressive experience in Customer Service, Operations, Program/Project Management roles. 2+ years of ERP implementation or system integration experience Proven success leading cross-functional projects. Experience in process design, optimization, and change management within a customer-centric environment. Exceptional communication and interpersonal skills – able to influence and collaborate across all levels of the business.
Preferred Qualifications:
Strong understanding of project management methodologies. Skilled in timeline management, resource allocation, and stakeholder engagement. Proficiency with ERP systems (Oracle). Ability to translate business requirements into system and process solutions.
Education:
Bachelor’s degree preferred.
Compensation
The anticipated salary range for this position is $110,000 - $140,000 plus benefits. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, and experience. This position also qualifies for up to 15% annual bonus based on Company, department, and individual performance.
Physical requirements/Work Environment
This position primarily works in an office environment. It requires frequent sitting, standing, and walking. Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities. Some local travel is necessary.
The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.
#LI-Onsite
Full job record
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| Org ID | 21ea49b6-8570-4b08-bcab-2b5512e56ee5 |
| Source ID | b0ba9a5c-00e8-4c9c-95ff-ba70de588145 |
| Board ID | b0ba9a5c-00e8-4c9c-95ff-ba70de588145 |
| Provider | oracle_hcm |
| Provider Job Key | 3576 |
| Title | Customer Service Program Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Irvine, CA, United States; US-Alton |
| Department | Customer Service |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | CA |
| City | Irvine |
| Salary Raw | salary range for this position is $110,000 - $140,000 plus benefits |
| Salary Min | 110,000 |
| Salary Max | 140,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://egcu.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/3576 |
| Apply URL | https://egcu.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/3576 |
| First Seen At | 2026-05-31 18:06:53Z |
| Last Seen At | 2026-06-23 11:32:26Z |
| Last Checked At | 2026-06-23 11:32:26Z |
| Last Changed At | 2026-05-31 18:06:53Z |
| Inactive At | — |
| Source Posted At | 2026-03-07 00:29:31Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=egcu.fa.us6.oraclecloud.com|CX/date=2026-06-23/2026-06-23T11-32-19-841Z-75958b3eab680ddc8f853afcf68fe899fa51d4269618a044cd951b63eab220d6.json |
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"ExternalDescriptionStr": "<p><strong><u>Job Summary:</u></strong></p><p> </p><p>The Customer Service Program Manager plays a pivotal role in driving strategic initiatives, improving operational efficiency, and ensuring seamless coordination across departments. This individual will lead key projects within the Commercial Operations function—most notably, the implementation and optimization of the company’s ERP system—while fostering collaboration among Sales, Finance, Marketing, Operations, IT, and other teams. The ideal candidate combines strong program/project management and analytical skills with a leadership mindset and a passion for cross-functional teamwork.</p><p> </p><p><strong><u>Duties & Responsibilities:</u></strong></p><p> </p><ul><li><strong>Project Leadership & Execution</strong><ul><li>Lead and manage end-to-end ERP implementation and process improvement projects within the Customer Service function, serving as the primary liaison between business users and technical teams.</li><li>Develop project plans, define milestones, manage timelines, and ensure successful delivery of all project components.</li><li>Coordinate and align cross-departmental efforts to ensure consistent communication and goal alignment.</li></ul></li><li><strong>Cross-Functional Collaboration</strong><ul><li>Partner with Sales, Finance, Marketing, Supply Chain, and IT to streamline processes and enhance data flow across systems.</li><li>Facilitate collaboration sessions and ensure stakeholders are informed, aligned, and engaged throughout project lifecycles.</li><li>Act as a liaison between Customer Service leadership and other business units to ensure organizational priorities are supported.</li></ul></li><li><strong>Operational Excellence & Process Improvement</strong><ul><li>Identify gaps and inefficiencies in existing Customer Service workflows, systems, and processes; recommend and implement scalable improvements.</li><li>Develop and document standard operating procedures (SOPs) for Customer Service functions, particularly around systems and data processes.</li><li>Support change management efforts tied to new system rollouts and operational transformations.</li></ul></li><li><strong>Analytics & Reporting</strong><ul><li>Utilize data and KPIs to assess service levels, order accuracy, and operational performance.</li><li>Translate insights into actionable recommendations for leadership and cross-functional partners.</li><li>Ensure data integrity and alignment between ERP and CRM systems.</li></ul></li><li><strong>Cross-Training & Team Development</strong><ul><li>Cross-train with other Customer Service (e.g., Installation Support, Customer Master, Customer Service) to build broad functional knowledge.</li><li>Provide guidance and training to team members or project contributors as needed.</li></ul></li><li><strong>Leadership & Stakeholder Management</strong><ul><li>Lead meetings, manage stakeholder expectations, and communicate progress to department heads.</li><li>Champion collaboration, accountability, and continuous improvement across all Sales Operations initiatives.</li></ul></li></ul><p> </p><p> </p><p><strong><u>Minimum & Preferred Qualifications and Experience: </u></strong></p><p> </p><p><strong>Minimum Qualifications:</strong></p><ul><li>3-5 years of progressive experience in Customer Service, Operations, Program/Project Management roles. </li><li>2+ years of ERP implementation or system integration experience</li><li>Proven success leading cross-functional projects. </li><li>Experience in process design, optimization, and change management within a customer-centric environment.</li><li>Exceptional communication and interpersonal skills – able to influence and collaborate across all levels of the business.</li></ul><p> </p><p><strong>Preferred Qualifications:</strong></p><ul><li>Strong understanding of project management methodologies.</li><li>Skilled in timeline management, resource allocation, and stakeholder engagement. </li><li>Proficiency with ERP systems (Oracle).</li><li>Ability to translate business requirements into system and process solutions. </li></ul><p> </p><p><strong><u>Education:</u></strong></p><p>Bachelor’s degree preferred.</p><p style=\"-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border:0px;color:rgb(33, 33, 33);font-family:"Open Sans", Arial, sans-serif;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-size:14.001px;font-stretch:inherit;font-style:normal;font-variant-alternates:inherit;font-variant-caps:normal;font-variant-east-asian:inherit;font-variant-emoji:inherit;font-variant-ligatures:normal;font-variant-numeric:inherit;font-variant-position:inherit;font-variation-settings:inherit;font-weight:400;letter-spacing:normal;line-height:inherit;margin:1em 0px 0px;orphans:2;padding:0px;scrollbar-width:thin;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;\"><strong style=\"border:0px;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-size:inherit;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;line-height:inherit;margin:0px;padding:0px;scrollbar-width:thin;vertical-align:baseline;\"><u>Compensation</u></strong></p><p style=\"-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border:0px;color:rgb(33, 33, 33);font-family:"Open Sans", Arial, sans-serif;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-size:14.001px;font-stretch:inherit;font-style:normal;font-variant-alternates:inherit;font-variant-caps:normal;font-variant-east-asian:inherit;font-variant-emoji:inherit;font-variant-ligatures:normal;font-variant-numeric:inherit;font-variant-position:inherit;font-variation-settings:inherit;font-weight:400;letter-spacing:normal;line-height:inherit;margin:1em 0px 0px;orphans:2;padding:0px;scrollbar-color:rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0);scrollbar-width:thin;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;\"><i style=\"border:0px;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-size:inherit;font-stretch:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;scrollbar-color:rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0);scrollbar-width:thin;vertical-align:baseline;\">The anticipated salary range for this position is $110,000 - $140,000 plus benefits. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, and experience. This position also qualifies for up to 15% annual bonus based on Company, department, and individual performance. </i></p><p style=\"-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border:0px;color:rgb(33, 33, 33);font-family:"Open Sans", Arial, sans-serif;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-size:14.001px;font-stretch:inherit;font-style:normal;font-variant-alternates:inherit;font-variant-caps:normal;font-variant-east-asian:inherit;font-variant-emoji:inherit;font-variant-ligatures:normal;font-variant-numeric:inherit;font-variant-position:inherit;font-variation-settings:inherit;font-weight:400;letter-spacing:normal;line-height:inherit;margin:1em 0px 0px;orphans:2;padding:0px;scrollbar-width:thin;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;\"> </p><p><strong><u>Physical requirements/Work Environment </u></strong></p><p>This position primarily works in an office environment. 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Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.</p><p><i style=\"border:0px;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-size:inherit;font-stretch:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;scrollbar-width:thin;vertical-align:baseline;\">#LI-Onsite</i></p><p style=\"-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border:0px;color:rgb(33, 33, 33);font-family:"Open Sans", Arial, sans-serif;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-size:14.001px;font-stretch:inherit;font-style:normal;font-variant-alternates:inherit;font-variant-caps:normal;font-variant-east-asian:inherit;font-variant-emoji:inherit;font-variant-ligatures:normal;font-variant-numeric:inherit;font-variant-position:inherit;font-variation-settings:inherit;font-weight:400;letter-spacing:normal;line-height:inherit;margin:1em 0px 0px;orphans:2;padding:0px;scrollbar-width:thin;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;\"> </p>",
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