FR - System L3 Support Engineer

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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Position: System L3 Support Engineer</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Location: France - Nice</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Role: Full-time</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span><span style=\"font-family: arial, helvetica, sans-serif\"><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 22px\">The Position</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">MARSS is growing, and we need to be able to support an increasing number of customers in very diverse locations. We are building both a L3 support team (based in Monaco) that will work in between customers, field engineers, and the development team, as well as local support/delivery teams based in different geographical areas.  </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 22px\">Main Responsibilities</span><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">This position includes - but is not limited to - the following responsibilities:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">L3 Support over the portfolio of MARSS Products and Services:</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Engage in Systems troubleshooting through remote shell connection, for which a Linux and Networking knowledge as well as troubleshooting mindset are paramount; this includes troubleshooting</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">network</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">3rd party software and hardware</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Virtualised Server Environments, Linux OS issues</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">In-house software on the servers or the consoles, etc.</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Proactive checks of systems and sensors.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Documentation : create / update troubleshooting procedures, intervention reports, ad-hoc tips and guides, Knowledge Base.</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Collaboration and support with other teams</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Support the L1 / L2 teams activities as necessary</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Engage in L1 / L2 Support for products and services where dedicated teams are not yet deployed</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Support our own Field Engineers and Field Technicians remotely when they are on site.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Interface with the dev team for L3 issues that cannot be solved through the troubleshooting procedures, but also to suggest improvements to the tools, new features, etc.</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Pre-production activities:</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Interact with Project Managers in pre-commissioning phases of signed MARSS products and services.</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Go-prod activities</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Systems fine-tuning and calibration</span></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">This position also involves activities such as :</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Configuring &amp; Commissioning system devices / servers</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Participate in or own technical assignments that match the candidate most geek skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ad hoc on-duty time out of office hours.  </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Travel to sites for local support</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Some ad hoc Local IT support</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">[optional] Python and/or Javascript for debugging and bug fixes.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">[optional] Python and/or Javascript for creating unit tests</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">As part of your tasks and MARSS personnel education, you will learn how to configure and troubleshoot military-grade cameras, radars, sonars, radio-frequency sensors. Every week will be different, some receiving several support requests, others focused on writing documentation, or in commissioning activities, running or writing tests and tools, designing networks setups, building custom drones, soldering components on PCBs…</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 22px\">Requirements</span><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">We value intelligence and attitude over knowledge of specific technologies. But, as we are looking for a skilled profile (at least 3 years of experience), we would expect your background to be aligned with the main qualifications below.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">A MARSS System L3 Support Engineer must have a solid technical background, in particular Linux and Networking, both in terms of education and experience; as well as smart troubleshooting spirit and good communication - you will be interacting directly with the final users and customer representatives. More in detail:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Strong Linux Expertise - through the shell</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Networking</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Experience with hardware components - we are system integrators, it’s not only software!</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Good English</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Customer satisfaction oriented</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Communication Skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Troubleshooting Skills </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Bonus Points for… the rest of our tech stack!</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Passion, or experience, with Electronics / Hardware devices</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Knowledge of Security sensors (Radar, Sonar, Camera systems etc.)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Python</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Javascript</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"> MS Windows</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Education</span><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">We prefer bachelor degree level in a science or engineering discipline. Masters advantageous.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">The Work Environment</span><br></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Development on Macs and Ubuntu: </span>We're pragmatic so realize we also have to work with Windows occasionally.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Small team: </span>Embracing modern development practices. New ideas are always encouraged and we'll try most things, but we always settle on what works for us.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Diverse team:</span> Our team is very multicultural including a mix of experienced engineers, successful sales and project managers balanced with the brightest young graduates.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Passionate:</span> We are passionate and enjoy what we do!</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Integration and interfacing</span><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Our core activity is safety and security applications. We're bringing the latest web technologies to real-world hardware i.e. we don't work in the cloud. We interface with very diverse equipment: radar, sonar, thermal imaging, software-defined radios and more. Our UI runs on touchscreen displays, tablets, phones, smart-glasses...</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Challenges</span><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">If you are looking for an easy job, this isn't it. We operate in mission critical environments. Our systems can operate at sea and high security areas with limited connectivity to the data center. So, all your assumptions about cloud development techniques and operating environments will be constantly challenged. Timelines are strict, and creativity is often required to solve unexpected technical issues. It can be extremely diverse, interesting, and rewarding if you are up to the challenge! </span></p>",
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