Raley's Health & Welfare Support Associate (English/Spanish)

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    "ExternalDescriptionStr": "<p><span style=\"font-family: Calibri, sans-serif;\"><strong>Who We Are</strong></span></p><p><span style=\"font-family: Calibri, sans-serif;\">The Raley’s Companies is a private, family-owned, and purpose-driven retail company headquartered in West Sacramento, CA. Since our founding in 1935, our store operations have grown to include more than 235 locations across four states and four Tribal Nations under eight well-known banners: Raley’s, Bel Air, Nob Hill Foods, Raley’s O-N-E Market, Bashas’, Food City, AJ’s Fine Foods and Bashas’ Diné Market. In addition, The Raley’s Companies bridges the divide between the physical and digital retail experiences through the operation of Apium Logistics, Fieldera and FieldTRUE. Built on a higher purpose, the organization and our over 21,000 employees are committed to quality offerings, exceptional service and doing right by our team members, communities, and planet.&nbsp;</span></p><p><br><span style=\"font-family: Calibri, sans-serif;\">Today,&nbsp;the Raley’s, Bel Air Markets, Nob Hill Foods and Raley’s O-N-E Market banners carry&nbsp;on Tom’s&nbsp;legacy of&nbsp;innovation&nbsp;by serving as more than grocery stores.&nbsp;Our purpose of changing the way the world eats, one plate at a time,&nbsp;has made&nbsp;Raley’s&nbsp;a trusted source for nutrition and wellness.&nbsp;We strive to enhance transparency and education in the food system to help customers make more informed, healthy food choices. We also serve as&nbsp;the destination for the best fresh products, affordable offerings, and personalized service.</span></p><p><span style=\"font-family: Calibri, sans-serif;\"><strong>Position Purpose</strong>&nbsp;</span></p><p><span style=\"font-family: Calibri, sans-serif;\">As our <strong>Health and Welfare Support Associate</strong>, you will be responsible for performing functions to support the accurate and timely administration of company programs which may include health &amp; welfare, leave of absence, return to work, and retirement. The Support Specialist performs a variety of administrative duties in support of department programs and initiatives. This job classification requires general knowledge of office procedures and regulatory requirements in area of specialty, the ability to maintain confidentiality of sensitive information and demonstrated organizational and problem-solving skills.</span></p><p><span style=\"font-family: Calibri, sans-serif;\"><strong>Perks &amp; Benefits</strong></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-family: Calibri, sans-serif;\">Competitive compensation, paid weekly!</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Retirement Savings Plan - 401(k) including company contributions and matching funds</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Tuition Reimbursement for qualified courses</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Scholarship opportunities for continued education</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Medical, dental, and vision insurance for yourself and eligible dependents</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Life insurance</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Wellness Programs (Raley’s Healthy Lifestyles)</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Flexible Spending Account (pre-tax - commuter, childcare, and medical expenses)</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Health Savings Account</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Corporate store and discount programs (10% off groceries, free items)</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Employee Assistance Program (free financial, legal, and mental health services)</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Charitable contribution opportunity and volunteer time off and community events</span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\">&nbsp;</span></p><p><span style=\"font-family: Calibri, sans-serif;\"><strong>What You'll Do &amp; How You'll Make A Difference&nbsp;</strong></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-family: Calibri, sans-serif;\">You will ensure the accuracy of timely completion of enrollments, processing of requests and communications that support the ongoing administration of programs.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Respond to questions and concerns from employees, managers, and vendors</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Research problems and resolve issues within scope of role.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Perform basic research and propose solutions.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Maintain documentation of issues and responses as required.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">You will provide benefits, leave of absence and return to work administration functions for Raley’s and subsidiary employees as required.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Process forms and documents by reviewing materials for compliance, data entry of information in HRIS/Payroll System, review reports and issue correspondence, contact team members and team leaders for information and respond to inquiries.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Coordinate with vendors and benefit partners to research issues, complete billing processing, and provide timely and accurate reporting. Perform reconciliation activities, produce standard query reports and input data into systems.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">As required, you will contact team members and maintain ongoing communication through resolution of benefits, LOA, or return to work case.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Help identify potential assignments and accommodations that meet medical restrictions and interact with leaders to coordinate and track accommodation requests, implementation and results.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Prepare legally mandated documents within the required timeframes in an accurate manner. Items relate to areas such as COBRA and LOA laws, EDD employment benefits and disability pay benefits.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Prepare and send email, letters and other documentation as required for administration of benefits, leave and return to work processes.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Comply with any applicable regulatory requirements and union contract rules as they relate to area of specialty.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Maintain documentation and files (paper and electronic) timely and accurately. Perform audits of files. Insert and remove specified materials.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Perform a variety of office support functions which may include: phones, copy/scanning, typing correspondence and reports, sorting and distributing mail, greeting visitors, ordering office supplies, and fax distribution.</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Calibri, sans-serif;\"><strong>Qualifications</strong></span></p><p><span style=\"font-family: Calibri, sans-serif;\">Education and Experience</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-family: Calibri, sans-serif;\">High School Diploma or G.E.D. Experience in customer service or office environment. Some college in relevant field is preferred. Or the equivalent combination of education, training and experience.</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Calibri, sans-serif;\"><strong>Required Knowledge</strong></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-family: Calibri, sans-serif;\">Excel</span></li><li><span style=\"font-family: Calibri, sans-serif;\">General knowledge of office procedures.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">General knowledge of regulatory and contract requirements in area of specialty.</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Calibri, sans-serif;\">Preferred Experience</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-family: Calibri, sans-serif;\">Bilingual (English/Spanish)</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Health plans, benefits, or insurance</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Billing</span></li><li><span style=\"font-family: Calibri, sans-serif;\">PeopleSoft</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Calibri, sans-serif;\">Skills &amp; Abilities</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-family: Calibri, sans-serif;\">Ability to operate office equipment, a personal computer and related software applications including word processing and spreadsheet applications.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Ability to type with sufficient speed and accuracy to perform job functions as required.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Ability to maintain confidentiality of information.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Ability to maintain effective working relationships and customer service.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Demonstrated written and verbal communication skills.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Ability to perform mathematical calculations to include additions, multiplication, subtraction, division, percentages and decimals.&nbsp;</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Ability to prioritize work and meet deadlines in fast-paced production environment.&nbsp;</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Demonstrated organizational and problem-solving skills.&nbsp;</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Detail oriented.</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Calibri, sans-serif;\"><strong>Physical Demands</strong> - Employees may occasionally experience the following physical demands for extended periods of time:&nbsp;</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-family: Calibri, sans-serif;\"><strong>Frequent telephone usage</strong></span></li><li><span style=\"font-family: Calibri, sans-serif;\">Sitting</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Viewing computer monitor</span></li><li><p><span style=\"font-family: Calibri, sans-serif;\">Keyboarding and finger dexterity for sorting/filing</span></p><p>&nbsp;</p><p><span style=\"font-family: Calibri, sans-serif;\">&nbsp;</span></p></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><strong>Work Environment</strong></span></p><p><span style=\"font-family: Calibri, sans-serif;\">Work is performed in a normal business office environment <strong>in-person in West Sacramento, CA</strong>.</span></p><p><span style=\"font-family: Calibri, sans-serif;\">&nbsp;</span></p><p><span style=\"font-family: Calibri, sans-serif;\"><i>Internal Applicants:</i></span><br><span style=\"font-family: Calibri, sans-serif;\"><i>• No disciplinary action during the past 6 months.</i></span><br><span style=\"font-family: Calibri, sans-serif;\"><i>• Your current leader must recommend that you apply for this position and provide endorsement upon request from HR.</i></span><br><span style=\"font-family: Calibri, sans-serif;\"><i>• You must upload a resume and answer all application questions.</i></span></p><p><span style=\"font-family: Calibri, sans-serif;\">&nbsp;</span></p><p><span style=\"font-family: Calibri, sans-serif;\">Compensation: The range displayed reflects the range the company reasonably expects to pay for the position. The actual compensation offered to the selected individual(s) will depend on their geographic location, relevant education, training, or experience, among other bona fide factors.</span></p>",
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