Technical Support IT

ShareGate is the leading Microsoft 365 migration and governance platform, trusted by over 100,000 IT pros for its unmatched simplicity. It offers the simplest, most reliable, and most affordable way to move business data to Microsoft 365. Whether migrating from Google Workspace, file shares, Exchange Online, SharePoint On-Premises, or tenant-to-tenant, ShareGate gets the job done, without surprises. From cloud transformation to M&A integration, it keeps things just damn simple. ShareGate also helps organizations stay in control once their data is migrated. Its powerful governance features let users assess environments, uncover issues, and apply fixes on the spot, so everything stays clean, secure, and optimized. It lays the groundwork for safe Microsoft Copilot deployment within organizations. ShareGate is developed by Workleap Technologies, a Montréal‑based software company. Job Description So, what will your new role look like? In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members. You will handle a wide variety of technical requests, ranging from access and SaaS tools management to device administration, while ensuring fast, high-quality service. On a daily basis, you will analyze and resolve technical issues while documenting and structuring information to improve team practices. You will actively contribute to the evolution of processes and tools by proposing initiatives aimed at enhancing efficiency and user experience. You will collaborate with the team on incidents and ad hoc projects, while managing your priorities with discipline in a fast-evolving environment. Responsibilities: Provide high-quality technical support and resolve IT requests within reasonable timeframes Manage access and licenses (creation, modification, and removal of user accounts and SaaS access) Identify and implement improvements to IT processes and user experience leveraging automation and AI tools Administer the device fleet using MDM tools such as Intune and Jamf Gather, clarify, and document relevant information for the team Conduct research, investigate issues, and propose initiatives to improve user experience and efficiency Collaborate with the IT team on incident resolution and ad hoc projects Define priorities and ensure effective time management What does your future team look like? You will join a collaborative, people-focused, and service-oriented IT team whose mission is to support Workleap employees daily by providing a seamless and efficient technology experience. The IT Support team works closely with other teams to quickly resolve issues, improve tools, and optimize processes. It values knowledge sharing, teamwork, and continuous improvement. In a constantly changing environment, the team plays a key role in evolving practices and systems, with a strong focus on user experience and operational efficiency. What are the next challenges awaiting your team? The IT Support team must continuously adapt its tools, processes, and ways of working to effectively support a growing number of users. One of the main challenges will be optimizing and automating the management of access, equipment, and requests in order to improve the speed and quality of service. The team aims to improve documentation, structure knowledge, and increase user autonomy, without compromising a smooth and human experience. Finally, it plays a key role in evolving the technological environment, particularly by leveraging MDM tools and SaaS solutions to enhance security, efficiency, and ease of use in day-to-day operations. Qualifications 8+ years of experience in IT support or a related field; Demonstrated experience using AI tools or automation to improve efficiency or service quality in an IT context; Excellent interpersonal skills and strong customer service orientation; Excellent communication skills in both French and English (spoken and written); Expertise in troubleshooting Windows 11 and macOS; Experience managing SaaS access; Knowledge of Azure AD , Microsoft 365, and Azure PIM ; Autonomy, resourcefulness, and initiative; Strong interest in artificial intelligence and its practical applications. Salary range: $68K–85K CAD. This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate’s region to align with local market conditions. Who we are We’re a team of curious minds and bold builders, brought together by a shared drive to make work simpler - and better - for everyone. Challenges fuel our creativity, fast-paced environments keep us sharp, and pushing boundaries is just part of how we operate. We believe the best ideas come from experimentation, rapid learning, and even the occasional discomfort—that’s where growth happens. Since 2006, we’ve been rethinking the way teams work, blending creativity and tech to solve real problems in IT and HR. We move quickly, we learn constantly, and we always keep our customers at the center of what we do. If you're a proactive thinker who takes ownership, loves to collaborate, and isn’t afraid to leap into the unknown - you’ll fit right in. Additional information At Workleap, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs. We strive to create a healthy and inclusive work environment. This is everyone’s business. Our Candidate Experience Flow at Workleap: Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer As a tech-forward company, we leverage AI tools to enhance our recruitment process, while ensuring all hiring decisions remain human-led. We are looking forward to getting to know you! By applying to this job, you are confirming that you have read and agree to the terms of our  privacy policy .

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